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Cisco 836 and SOHO 96 Router Hardware Installation Guide

78-15281-02

C O N T E N T S

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Obtaining Documentation

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Documentation DVD

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Ordering Documentation

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Documentation Feedback

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Cisco Product Security Overview

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Reporting Security Problems in Cisco Products

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Obtaining Technical Assistance

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Cisco Technical Support Website

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Submitting a Service Request

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Definitions of Service Request Severity

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Obtaining Additional Publications and Information

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Product Overview

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Router Overview

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Installation

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Preparing for Installation

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Summary of Contents for 836

Page 1: ...0 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 526 4100 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide Customer Order Number DOC 7811438 Text Part Number 78 15281 02 ...

Page 2: ...difying the equipment without Cisco s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices In that event your right to use the equipment may be limited by FCC regulations and you may be required to correct any interference to radio or television communications at your own expense You can determine whether your equipment ...

Page 3: ...t IOS IP TV iQ Expertise the iQ logo iQ Net Readiness Scorecard LightStream Linksys MeetingPlace MGX the Networkers logo Networking Academy Network Registrar Packet PIX Post Routing Pre Routing ProConnect RateMUX ScriptShare SlideCast SMARTnet StrataView Plus TeleRouter The Fastest Way to Increase Your Internet Quotient and TransPath are registered trademarks of Cisco Systems Inc and or its affili...

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Page 5: ...ty Overview xvi Reporting Security Problems in Cisco Products xvi Obtaining Technical Assistance xvii Cisco Technical Support Website xvii Submitting a Service Request xviii Definitions of Service Request Severity xix Obtaining Additional Publications and Information xix Product Overview 21 Features 22 Router Overview 23 Front Panels 23 Back Panel 24 LED Functions 25 Installation 27 Preparing for ...

Page 6: ...nsole Port Optional 37 Connecting the AC Adapter 39 Connecting ISDN Port to ISDN Service Provider 40 Using the Router LEDs to Check Links 42 Mounting the Router 43 Mounting on a Table 43 Mounting on a Wall 43 Configuring the Router 46 Checking the PC Configuration 46 Using Cisco Router Web Setup to Configure the Router 47 Troubleshooting 51 Before You Call Your Cisco Reseller 51 Problems During Fi...

Page 7: ...ix Cisco 836 and SOHO 96 Router Hardware Installation Guide 78 15281 02 Contents Ethernet Cable Specifications 58 Maximum Cable Distance 58 58 I N D E X ...

Page 8: ...Contents x Cisco 836 and SOHO 96 Router Hardware Installation Guide 78 15281 02 ...

Page 9: ...g routers The guide is intended to instruct the technicians in connecting the router to the network as quickly as possible Organization This guide contains the following chapters Chapter 1 Product Overview describes the features of the Cisco 836 and Cisco SOHO 96 routers and their features Chapter 2 Installation provides information on preinstallation procedures mounting and connecting the router ...

Page 10: ... that could result in equipment damage or loss of data Warning This warning symbol means danger You are in a situation that could cause bodily injury Before you work on any equipment be aware of the hazards involved with electrical circuitry and be familiar with the standard practices for preventing accidents Waarschuwing Dit waarschuwingssymbool betekent gevaar U verkeert in een situatie die lich...

Page 11: ...re al corrente delle pratiche standard per la prevenzione di incidenti Advarsel Dette varselsymbolet betyr fare Du befinner deg i en situasjon som kan føre til personskade Før du utfører arbeid på utstyr må du vare oppmerksom på de faremomentene som elektriske kretser innebærer samt gjøre deg kjent med vanlig praksis når det gjelder å unngå ulykker Aviso Este símbolo de aviso indica perigo Encontr...

Page 12: ...uters You might also need to refer to the following documents Cisco IOS Release 12 0 Quality of Service Solutions Configuration Guide Cisco IOS Security Configuration Guide Release 12 0 Obtaining Documentation Cisco documentation and additional literature are available on Cisco com Cisco also provides several ways to obtain technical assistance and other technical resources These sections explain ...

Page 13: ...rdering tool http www cisco com en US partner ordering Cisco Marketplace http www cisco com go marketplace Ordering Documentation You can find instructions for ordering documentation at this URL http www cisco com univercd cc td doc es_inpck pdi htm You can order Cisco documentation in these ways Registered Cisco com users Cisco direct customers can order Cisco product documentation from the Order...

Page 14: ...in Cisco products Obtain assistance with security incidents that involve Cisco products Register to receive security information from Cisco A current list of security advisories and notices for Cisco products is available at this URL http www cisco com go psirt If you prefer to see advisories and notices as they are updated in real time you can access a Product Security Incident Response Team Real...

Page 15: ...x ex act on In an emergency you can also reach PSIRT by telephone 1 877 228 7302 1 408 525 6532 Obtaining Technical Assistance For all customers partners resellers and distributors who hold valid Cisco service contracts Cisco Technical Support provides 24 hour a day award winning technical assistance The Cisco Technical Support Website on Cisco com features extensive online support resources In ad...

Page 16: ... the serial number label location highlighted Locate the serial number label on your product and record the information before placing a service call Submitting a Service Request Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information...

Page 17: ...rs to resolve the situation Severity 3 S3 Operational performance of your network is impaired but most business operations remain functional You and Cisco will commit resources during normal business hours to restore service to satisfactory levels Severity 4 S4 You require information or assistance with Cisco product capabilities installation or configuration There is little or no effect on your b...

Page 18: ...ation from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue streamline their business and expand services The publication identifies the challenges facing these companies and the technologies to help solve them using real world case studies and business strategies to help readers make sound technology investment decisions You can access iQ Maga...

Page 19: ...p functionality via the ISDN port The autosensing function in these routers eliminates the need for a crossover cable and allows the router to detect medium dependent interface in normal mode MDI or medium dependent interface in crossover mode MDIX in any other PC or hub with a straight through cable or a crossover cable The routers are capable of bridging and multiprotocol routing between the LAN...

Page 20: ... and the remote management functions for the router when main ADSL link goes down Synchronous dynamic RAM SDRAM 32 MB of SDRAM on board Ease of installation Color coded ports and cables reduce the chance of error Cisco IOS software Supports standard Cisco IOS software Cisco Router Web Setup Provides a web based software tool for basic router configuration LAN interface Fully compliant with IEEE 80...

Page 21: ...nly the Cisco 836 router supports this feature The Hifn 7902 security processor implements symmetric key encryption public key encryption authentication and data compression in hardware Algorithms implemented by the processor include Data Encryption Standard DES and Triple DES 3DES Secure Hash Algorithm 1 SHA 1 Message Digest 5 MD5 Hash based Message Authentication Code HMAC and Lempel Ziv Stac LZ...

Page 22: ...r The back panel of the Cisco SOHO 96 router is nearly identical to the back panel of the Cisco 836 router Only the labels are different the Cisco SOHO 96 router s label reads Cisco SOHO 96 All the physical ports are the same Figure 1 3 Cisco 836 Back Panel OK ETHERNET CD RXD TXD CISCO SOHO SERIES 82714 ADSL 1 CH2 CH1 1 TXD RXD 2 3 4 ISDN ETHERNET 4 3 2 1 Cisco 836 CONSOLE ISDN S T 82715 ADSL o IS...

Page 23: ...t network device 9 Power on off button 5 Console port connects to PC or terminal Table 1 2 Functions of LEDs on the Cisco 836 Router and the Cisco SOHO 96 Router LED Color Function PWR_OK Green On when DC power is being supplied to the router The light blinks if an error occurs during boot up ADSL_CD Green On when the ADSL carrier detects status and connects to the DSLAM successfully ADSL_RXD Gree...

Page 24: ...rough Ethernet 1 E2 Status Green On when Ethernet 2 connects to the Ethernet interface successfully Blinks when Ethernet 1 receives or sends data or when data passes through Ethernet 2 E3 Status Green On when Ethernet 3 connects to the Ethernet interface successfully Blinks when Ethernet 1 receives or sends data or when data passes through Ethernet 3 E4 Status Green On when Ethernet 4 connects to ...

Page 25: ...er Hardware Installation Guide 78 15281 02 2 Installation This chapter provides information on the following topics Preparing for Installation Preventing Damage to the Router Installing the Router Using the Router LEDs to Check Links Mounting the Router ...

Page 26: ...ling the router read the following warnings Warning Only trained and qualified personnel should be allowed to install or replace this equipment Warning Read the installation instructions before you connect the system to its power source Warning Before working on a system that has a standby off switch turn off the power switch to standby and unplug the power cord Warning Before working on equipment...

Page 27: ...ements should be made for access to emergency services Access to emergency services can be affected by any call barring function of this equipment Warning To reduce the risk of fire use only No 26 AWG or large telecommunication line cord Warning This equipment contains a ring signal generator ringer which is a source of hazardous voltage Do not touch the RJ 11 phone port wires conductors the condu...

Page 28: ...er of electrostatic charge between bodies of different electrostatic potentials such as an operator and a piece of electrical equipment It occurs when electronic components are improperly handled and it can damage equipment and impair electrical circuitry Electrostatic discharge is more likely to occur with the combination of synthetic fibers and dry atmosphere Always follow these steps to prevent...

Page 29: ...tact your customer service representative To prepare for installation follow these steps Step 1 Remove yellow Ethernet cable light blue console cable and product documentation from the accessory kit Remove the desktop power supply orange ISDN S T cable the lavender ADSL cable and the black power cord from the box Gather the Ethernet devices to be connected to the router hub server workstation or P...

Page 30: ... The Cisco SOHO 96 router needs this cable for remote management The user may order this optional cable additionally Note There are six different power cords Each was designed to meet the specifications of the cable wall jack for a particular country Each of the six power cords is different from the others The default cord shown in Figure 2 1 is European Union standard specification Preventing Dam...

Page 31: ...ubleshooting or configuring the router by using the command line interface CLI 4 Connect the router to the power source and turn on the router 5 Verify the links using the router LEDs Connecting Ethernet Devices You can use a cable to connect an Ethernet devices to the router s LAN port Connecting a Server PC or Workstation Follow the steps given after Figure 2 1 to connect the router to a PC with...

Page 32: ...ting a Server PC or Workstation to the Router 1 Cisco 836 router 4 PC 2 One end of the yellow Ethernet cable that connects to Ethernet port 4 on the router 5 Other end of the Ethernet cable that connects to the RJ 45 port on the network interface card NIC 3 Ethernet port 4 ADSL o ISDN ETHERNET 4 3 2 1 Cisco 836 CONSOLE ISDN S T 82711 2 4 1 3 5 ...

Page 33: ...tion You can connect additional PCs to Ethernet ports 1 2 and 3 To verify the connection check that the Ethernet 1 LED on the front panel is on after you complete the router installation Connecting an ADSL Line The procedure for connecting an ADSL line depends on the router and in some cases on the location Figure 2 2 shows how to connect the ADSL line to a cable wall jack Follow the steps given a...

Page 34: ...splitter 1 One end of the ADSL over ISDN ADSLoISDN cable that connects to the ADSLoISDN port on the router 4 RJ 11 end of the ADSLoISDN cable that connects to the splitter 2 ADSL splitter provided by ADSL service provider 5 Other end of the unshielded Category 5 cable that connects to the wall jack 3 RJ 11 end of an unshielded Category 5 cable that connects to splitter 82716 ADSL o ISDN 18 VDC 2 1...

Page 35: ...nal or PC to the Router s Console Port Optional You can connect either a terminal or a PC to the router s console port You can use the terminal or PC for configuring the software via the CLI or for troubleshooting To connect a terminal or PC follow the steps given after Figure 2 3 Figure 2 3 shows a Cisco 836 router but it also applies to the Cisco SOHO 96 router The connection procedure applies t...

Page 36: ...able to the console port on the router Step 2 Connect the DB 9 connector at the other end of the cable to the terminal or PC If you have experience configuring Cisco routers and prefer to use the CLI refer to the Cisco 800 Series Routers Software Configuration Guide for instructions on configuring the router 1 RJ 45 end of the light blue cable that connects to console port on the router 2 DB 9 con...

Page 37: ...uter and the Cisco SOHO 96 router Warning The device is designed to work with TN power systems Warning This product relies on the building s installation for short circuit overcurrent protection Ensure that a fuse or circuit breaker no larger than 120 VAC 15A U S 240 VAC 16A international is used on the phase conductors all current carrying conductors Figure 2 4 Connecting the AC Adapter 1 Cisco 8...

Page 38: ...hat shipped with your router Connecting ISDN Port to ISDN Service Provider The Cisco 836 router is designed with the dial backup function allowing you to connect the ISDN S T port to the ISDN service provider as a backup link to the WAN port in case the ADSL service goes down The Cisco 836 router supports both the dial backup and remote management features the Cisco SOHO 96 router supports only th...

Page 39: ... 5 cable that connects to the telephone line port on the splitter 3 RJ 45 end of the ISDN S T cable that connects the ISDN S T port to the S T port on the NT1 box 7 One end of the second unshielded Category 5 cable that connects the telecommunication service port on the splitter 4 One end of the first unshielded Category 5 cable that connects the U port on the NT1 box to the splitter 8 Other end o...

Page 40: ...he telecommunication service port on the splitter to the wall jack to allow a link to the network service provider Note There are RJ 45 connectors at both ends of the default orange ISDN S T cable used in the preceding procedure However an RJ 45 to RJ 11 ISDN S T cable is available upon request if the wall jack at the site requires an RJ 11 connector Contact your router reseller for the appropriat...

Page 41: ...e located on the sides of the router If the vents are covered or obstructed overheating could occur and cause damage to the router Mounting on a Wall You can mount the router on a wall or other vertical surface by using the molded mounting brackets on the bottom of the router and two number six 3 4 in M3 5 x 20 mm screws You must provide the screws Figure 2 7 shows the mounting brackets Caution If...

Page 42: ... and must be easily visible The back panel must face downward to reduce strain on the cable connections The power supply must rest on a horizontal surface such as the floor or a table If the power supply is not supported it could place strain on the power supply cable and cause it to disconnect from the connector on the router back panel To mount the router on a wall follow the steps given after F...

Page 43: ...re Installation Guide 78 15281 02 Chapter 2 Installation Mounting the Router Figure 2 7 Mounting the Router on a Wall 82720 O K E T H E R N E T C I S C O 8 0 0 S E R I E S 1 5 6 4 3 2 7 A D S L I S D N C D R X D T X D 1 C H 2 C H 1 1 TX D RX D 2 3 4 ...

Page 44: ...l be able to communicate with the router Then configure the router software using the web interface Checking the PC Configuration Each PC that is connected to the router must be configured to use TCP IP and to obtain its IP address automatically Follow these steps to configure each PC that is running Microsoft Windows NT or Microsoft Windows 95 98 2000 Windows ME and Windows XP If the PC is runnin...

Page 45: ...ds should be grayed out Step 5 Click OK to accept all changes and exit this window Then click OK in the Network window Step 6 If you are prompted click Yes to reboot the PC For more information on how to configure TCP IP refer to the Cisco Router Web Setup Troubleshooting Guide which is available on Cisco com Using Cisco Router Web Setup to Configure the Router Cisco strongly recommends that inexp...

Page 46: ...ss should be in the format 10 10 10 X in which X is a number that is equal to or greater than 2 for example 10 10 10 2 or 10 10 10 3 If the IP address is not in this format verify that an Ethernet adapter name is visible in the Adapter field If there is no name in the field return to Step 3 in the Checking the PC Configuration section on page 2 46 and add TCP to the list of protocols Then return t...

Page 47: ...n the IP Config window appears click Release to release the PC s IP address Then click Renew to renew the PC s IP address Alternatively open the Run window and enter ipconfig release to release the PC s IP address Then enter ipconfig renew to renew the IP address of the PC Step 9 Open a web browser on the PC and connect to a website The router installation is complete when you have connected to a ...

Page 48: ...Chapter 2 Installation Mounting the Router 2 50 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78 15281 02 ...

Page 49: ...router is running For information about problems that could occur with the software refer to the Cisco 800 Series Routers Software Configuration Guide Before You Call Your Cisco Reseller Some of the solutions in this chapter instruct you to contact your Cisco reseller Before you contact your reseller make sure that you have the following information available Router model and serial number on the ...

Page 50: ...blem continues the power supply might be faulty Contact your Cisco reseller No connection to Ethernet device Ethernet 1 LED is off A cable related problem Improperly connected cable Damaged cable Perform the following tasks 1 To make sure that you have cabled the device correctly see the Connecting a Terminal or PC to the Router s Console Port Optional section on page 2 12 2 Make sure that the con...

Page 51: ...itter Make sure that the connectors at both ends of the cable are securely seated Table 3 1 Problems During First Startup continued Symptom Problem Solutions Table 3 2 Problems After Router Is Running Symptom Problem Solutions Problems with Ethernet connection Ethernet LED 1 2 3 or 4 is off or blinking A cable related problem Disconnected cable Damaged cable Make sure that the Ethernet port is not...

Page 52: ...d properly configured Make sure that the connectors at both ends of the cable are secure Make sure that the cable is not physically damaged If it is damaged order another cable from Cisco Systems or replace it with a similar cable Connection to the ADSL line or WAN port is loose The CD LED and the Ethernet LED 1 2 3 or 4 on the front panel are off Problem with ADSL or WAN service Check all passwor...

Page 53: ... chapter provides information on the following topics System Specifications Port Connector Pinouts Maximum Cable Distance System Specifications Table A 1 outlines the system specifications for the Cisco 836 and Cisco SOHO 96 series routers Table A 1 System Specifications Description Design Specification Physical Dimensions Dimensions H x W x D 2 0 x 9 7 x 8 5 in 51 x 246 x 216 mm Weight does not i...

Page 54: ...tor Pinouts This section provides pinouts for the following connectors ADSL See Table A 2 Console for connecting a terminal or PC See Table A 3 Environmental Operating Ranges Nonoperating temperature 4 to 149 F 20 to 65 C Nonoperating humidity 5 to 95 relative humidity Nonoperating altitude 0 to 15 000 ft 4 570 m Operating temperature 32 to 104 F 0 to 40 C Operating humidity 10 to 85 relative humi...

Page 55: ...rameters for the console port are as follows 9600 baud Eight data bits No parity One stop bit Table A 2 ADSL Cable Pinouts RJ 11 to RJ 45 RJ 11 Pin Function RJ 45 Pin Function 1 Unused 1 Unused 2 Unused 2 Unused 3 Ring 3 Unused 4 Tip 4 Ring 5 Unused 5 Tip 6 Unused 6 Unused 7 Unused 8 Unused Table A 3 Console Connector Pinouts RJ 45 to DB 9 RJ 45 Pin Function DB 9 Pin 1 RTS 8 2 DTR 6 3 TXD 2 4 GND ...

Page 56: ...h cables Crossover cables Ethernet Cable Specifications Table A 4 lists the specifications for straight through and crossover Ethernet cables Maximum Cable Distance Table A 5 provides the maximum distance of Ethernet and telephone cables that you can use to connect equipment to the router Table A 4 Ethernet Cable Specifications Type Category 10BASE T Category 3 or 5 100BASE T Category 5 or higher ...

Page 57: ...ubscriber line See ADSL autosensing function 21 B brackets wall mounting figure 44 C cables included with router 31 cables distances maximum 58 caution definition xii Cisco IOS software 22 Cisco Router Web Setup 47 console port 22 conventions hazard xii crossover cable 21 D dial backup 21 documentation related xiv dying gasp 22 E electrostatic discharge damage preventing 30 to 31 environmental ope...

Page 58: ...uter on a table 43 on a wall 43 to 45 N note definition xii P physical dimensions 55 physical specifications 55 pinouts port and cable connector ADSL 57 console connector 57 power problems 52 specifications 56 problems after router is running 53 to 54 during first startup 52 to 53 R router unpacking 31 to 31 S safety warnings 28 to 30 SDRAM 22 specifications environmental operating 56 physical 55 ...

Page 59: ... straight through cable 21 T temperature specifications 56 troubleshooting 51 to 54 U unpacking the router 31 to 31 V voltage specifications 56 W wall mounting 43 to 45 wall mounting brackets figure 44 warning definition xii warnings installation 28 to 30 weight specifications 55 ...

Page 60: ...Index IN 4 Cisco 836 and SOHO 96 Router Hardware Installation Guide 78 15281 02 ...

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