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Cisco 7931G - Unified IP Phone VoIP, Administration Manual

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2-15

Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0

OL-12457-01

Chapter 2      Preparing to Install the Cisco Unified IP Phone on Your Network

Determining the MAC Address of a Cisco Unified IP Phone

For information about determining a MAC address, see the 

“Determining the 

MAC Address of a Cisco Unified IP Phone” section on page 2-15

.

For detailed instructions about using BAT, refer to 

Cisco Unified Communications 

Manager Administration Guide

 and to 

Cisco Unified Communications Manager 

Bulk Administration Guide

.

Related Topics

•

Adding Phones with Auto-Registration, page 2-12

•

Adding Phones with Auto-Registration and TAPS, page 2-13

•

Adding Phones with Cisco Unified Communications Manager 
Administration, page 2-14

Determining the MAC Address of a Cisco 
Unified IP Phone

Several of the procedures that are described in this manual require you to 
determine the MAC address of a Cisco Unified IP Phone. You can determine the 
MAC address for a phone in any of these ways:

•

If the phone is registered with Cisco Unified Communications Manager, press 
the Application Menu button, then choose 

Settings > Model Information

 

and look at the MAC Address field.

By default, the Application Menu button is line button 24 (the top left line 
button).

•

If the phone is not registered with Cisco Unified Communications Manager, 
press the 

Settings

 softkey, the choose 

Model Information

 and look at the 

MAC Address field.

This softkey appears only when the phone is not registered.

•

Look at the MAC label on the back of the phone.

•

Display the web page for the phone and click the 

Device Information

 

hyperlink.

For information about accessing the web page, see the 

“Accessing the Web 

Page for a Phone” section on page 8-2

.

Summary of Contents for 7931G - Unified IP Phone VoIP

Page 1: ...70 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6 0 Text Part Number OL 12457 01 ...

Page 2: ...difying the equipment without Cisco s written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices In that event your right to use the equipment may be limited by FCC regulations and you may be required to correct any interference to radio or television communications at your own expense You can determine whether your equipment ...

Page 3: ...ast Step Follow Me Browsing FormShare GigaDrive HomeLink Internet Quotient IOS iPhone IP TV iQ Expertise the iQ logo iQ Net Readiness Scorecard iQuick Study LightStream Linksys MeetingPlace MGX Networking Academy Network Registrar Packet PIX ProConnect ScriptShare SMARTnet StackWise The Fastest Way to Increase Your Internet Quotient and TransPath are registered trademarks of Cisco Systems Inc and ...

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Page 5: ... Cisco Unified IP Phone 7931G 1 2 Accessing Phone Menus and Local Features 1 5 What Networking Protocols Are Used 1 6 What Features are Supported on the Cisco Unified IP Phone 7931G 1 10 Feature Overview 1 10 Configuring Telephony Features 1 11 Configuring Network Parameters Using the Cisco Unified IP Phone 1 12 Providing Users with Feature Information 1 12 Understanding Security Features for Cisc...

Page 6: ...nstalling Cisco Unified IP Phones 1 32 Checklist for Installing the Cisco Unified IP Phone 7931G 1 33 C H A P T E R 2 Preparing to Install the Cisco Unified IP Phone on Your Network 2 1 Understanding Interactions with Other Cisco Unified IP Communications Products 2 2 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2 2 Understanding How the Cisco Un...

Page 7: ...Components 3 3 Network and Access Ports 3 3 Handset 3 4 Speakerphone 3 4 Headset 3 4 Audio Quality Subjective to the User 3 5 Connecting a Headset 3 5 Disabling a Headset 3 6 Using External Devices with Your Cisco Unified IP Phone 3 6 Installing the Cisco Unified IP Phone 3 7 Securing the Phone with a Cable Lock 3 9 Mounting the Phone to the Wall 3 11 Verifying the Phone Startup Process 3 12 Confi...

Page 8: ... 4 27 Security Configuration Menu 4 28 QoS Configuration Menu 4 30 Network Configuration Menu 4 30 Security Configuration Menu 4 35 CTL File Screen 4 37 Trust List Menu 4 38 802 1X Authentication and Status 4 39 C H A P T E R 5 Configuring Features Templates Services and Users 5 1 Telephony Features Available for the Phone 5 2 Configuring Corporate and Personal Directories 5 18 Configuring Corpora...

Page 9: ...rifying Feature Behavior to Users 5 28 C H A P T E R 6 Customizing the Cisco Unified IP Phone 6 1 Customizing and Modifying Configuration Files 6 1 Creating Custom Phone Rings 6 2 Ringlist xml File Format Requirements 6 3 PCM File Requirements for Custom Ring Types 6 4 Configuring a Custom Phone Ring 6 4 Configuring Wideband Codec 6 5 Configuring the Idle Display 6 6 Automatically Disabling the Ci...

Page 10: ...s Normal Startup Process 9 2 Symptom The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 9 3 Identifying Error Messages 9 4 Checking Network Connectivity 9 4 Verifying TFTP Server Settings 9 4 Verifying IP Addressing and Routing 9 5 Verifying DNS Settings 9 5 Verifying Cisco Unified Communications Manager Settings 9 6 Cisco Unified Communications Manager and TFTP...

Page 11: ...rforming a Factory Reset 9 20 Using the Quality Report Tool 9 21 Monitoring the Voice Quality of Calls 9 21 Using Voice Quality Metrics 9 23 Troubleshooting Tips 9 24 Where to Go for More Troubleshooting Information 9 25 Cleaning the Cisco Unified IP Phone 9 25 A P P E N D I X A Providing Information to Users Via a Website A 1 How Users Obtain Support for the Cisco Unified IP Phone A 2 How Users A...

Page 12: ... I X B Supporting International Users B 1 Adding Language Overlays to Phone Buttons B 1 Installing the Cisco Unified Communications Manager Locale Installer B 2 A P P E N D I X C Technical Specifications C 1 Physical and Operating Environment Specifications C 1 Cable Specifications C 2 Network and Access Port Pinouts C 2 I N D E X ...

Page 13: ...ures that you need to perform in Cisco Unified Communications Manager or other network devices Audience Network engineers system administrators or telecom engineers should review this guide to learn the steps required to properly set up the Cisco Unified IP Phone 7931G on the network The tasks described are administration level tasks and are not intended for end users of the phones Many of the tas...

Page 14: ...k settings verify status and make global changes to the Cisco Unified IP Phone Chapter 5 Configuring Features Templates Services and Users Provides an overview of procedures for configuring telephony features configuring directories configuring phone button and softkey templates setting up services and adding users to Cisco Unified Communications Manager Chapter 6 Customizing the Cisco Unified IP ...

Page 15: ...ified Communications Manager Administration The following publications are available at this URL http www cisco com en US products sw voicesw ps556 tsd_products_support_ series_home html Cisco Unified Communications Manager Administration Guide Cisco Unified Communications Manager System Guide Cisco Unified Communications Manager Security Guide Cisco Unified Communications Manager Serviceability A...

Page 16: ...documents see the monthly What s New in Cisco Product Documentation which also lists all new and revised Cisco technical documentation at http www cisco com en US docs general whatsnew whatsnew html Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import export transfer and use Delivery of Cisco cryptograp...

Page 17: ...are in italics Elements in square brackets are optional x y z Alternative keywords are grouped in braces and separated by vertical bars x y z Optional alternative keywords are grouped in brackets and separated by vertical bars string A nonquoted set of characters Do not use quotation marks around the string or the string will include the quotation marks screen font Terminal sessions and informatio...

Page 18: ...symbol means danger You are in a situation that could cause bodily injury Before you work on any equipment be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device Statement 1071 ...

Page 19: ...es and services The phones also support security features that include file authentication device authentication signaling encryption and media encryption The Cisco Unified IP Phone 7931G provides a pixel based backlit display 24 configurable line buttons and a variety of other functions to meet the communications needs of business with moderate telephone traffic and specific call requirements Ded...

Page 20: ...P Phone 7931G page 1 10 Understanding Security Features for Cisco Unified IP Phones page 1 13 Overview of Configuring and Installing Cisco Unified IP Phones page 1 26 Caution Using a cell mobile or GSM phone or two way radio in close proximity to a Cisco Unified IP Phone might cause interference For more information refer to the manufacturer s documentation of the interfering device Understanding ...

Page 21: ...ne 7931G Administration Guide for Cisco Unified Communications Manager 6 0 OL 12457 01 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7931G Figure 1 1 Cisco Unified IP Phone 7931G ...

Page 22: ...example Application menu Headset Settings Buttons illuminate to indicate status Green steady Active call Green flashing Held call Amber steady Privacy in use whisper state one way audio for intercom call DND logged into Hunt Group headset or other local feature enabled Amber flashing Incoming call or reverting call Red steady Remote line in use shared line or BLF status Red flashing Remote call on...

Page 23: ...ls the last dialed number 7 Keypad Functions like a traditional telephone keypad 8 Mute button Toggles the microphone on or off When the microphone is muted the button is lit 9 Volume button Controls the handset headset and speakerphone volume off hook and the ringer volume on hook 10 Speaker button Toggles the speakerphone on or off When the speakerphone is on the button is lit 11 Handset Functio...

Page 24: ...ftkey on the right becomes the Settings softkey By pressing this key you can access the phone configuration menus In this way you can make configuration changes if needed to allow the phone to successfully complete its startup and registration process and you can obtain information for troubleshooting There is an option in the phone configuration file that blocks access to phone settings If the ph...

Page 25: ...liary VLAN ID per port power management details and Quality of Service QoS configuration information with the Cisco Catalyst switch Cisco Peer to Peer Distribution Protocol CPPDP CPPDP is a Cisco proprietary protocol that is used to form a peer to peer hierarchy of devices CPPDP also is used to copy firmware or other files from peer devices to neighboring devices CPPDP is used by the Peer Firmware...

Page 26: ...X standard by providing support for the EAP MD5 option for 802 1X authentication When 802 1X authentication is enabled on the phone you should disable the PC port and voice VLAN Refer to the Supporting 802 1X Authentication on Cisco Unified IP Phones section on page 1 23 for additional information Internet Protocol IP IP is a messaging protocol that addresses and sends packets across the network T...

Page 27: ...e TCP to connect to Cisco Unified Communications Manager and to access XML services Transport Layer Security TLS TLS is a standard protocol for securing and authenticating communications When security is implemented Cisco Unified IP Phones use the TLS protocol when securely registering with Cisco Unified Communications Manager Trivial File Transfer Protocol TFTP TFTP allows you to transfer files o...

Page 28: ... This section includes the following topics Feature Overview page 1 10 Configuring Telephony Features page 1 11 Configuring Network Parameters Using the Cisco Unified IP Phone page 1 12 Providing Users with Feature Information page 1 12 Feature Overview Cisco Unified IP Phones provide traditional telephony functionality such as call forwarding and transferring redialing speed dialing conference ca...

Page 29: ...ork device you can obtain detailed status information from it directly This information can assist you with troubleshooting any problems users might encounter when using their IP phones See Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone for more information Related Topics Configuring Settings on the Cisco Unified IP Phone page 4 1 Configuring Features Templ...

Page 30: ...atistics from the phone see Chapter 4 Configuring Settings on the Cisco Unified IP Phone and see Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone Providing Users with Feature Information If you are a system administrator you are likely the primary source of information for Cisco Unified IP Phone users in your network or company To ensure that you distribute t...

Page 31: ...d the server digitally signs files before they are transferred to a phone and encrypts media streams and call signaling between Cisco Unified IP phones Table 1 2 shows where you can find additional information about security in this and other documents Table 1 2 Cisco Unified IP Phone and Cisco Unified Communications Manager Security Topics Topic Reference Detailed explanation of security includin...

Page 32: ...tanding security icons in the CallManager 1 through CallManager 5 options in the Device Configuration menu on the phone See the CallManager Configuration Menu section on page 4 16 Items on the Security Configuration menu on the phone that you access from the Device Configuration menu on the phone See the Security Configuration Menu section on page 4 28 Items on the Security Configuration menu on t...

Page 33: ...For more information see the Security Configuration Menu section on page 4 35 and the Security Configuration Menu section on page 4 28 Note Most security features are available only if a certificate trust list CTL is installed on the phone For more information about the CTL refer to Configuring the Cisco CTL Client chapter in the Cisco Unified Communications Manager Security Guide Resetting or res...

Page 34: ...vice authentication Occurs between the Cisco Unified Communications Manager server and the phone when each entity accepts the certificate of the other entity Determines whether a secure connection between the phone and a Cisco Unified Communications Manager should occur and if necessary creates a secure signaling path between the entities using TLS protocol Cisco Unified Communications Manager wil...

Page 35: ... are in transport Signaling encryption Ensures that all SCCP signaling messages that are sent between the device and the Cisco Unified Communications Manager server are encrypted CAPF Certificate Authority Proxy Function Implements parts of the certificate generation procedure that are too processing intensive for the phone and it interacts with the phone for key generation and certificate install...

Page 36: ...stration Disabling PC port Disabling Gratuitous ARP GARP Disabling PC Voice VLAN access Disabling access to the Setting menus or providing restricted access that allows access to the User Preferences menu and saving volume changes only Disabling access to web pages for a phone Note You can view current settings for the PC Port Disabled GARP Enabled and Voice VLAN enabled options by looking at the ...

Page 37: ... 19 Establishing and Identifying Secure Conference Calls page 1 20 Security Restrictions page 1 25 Device Configuration Menu page 4 15 Identifying Encrypted and Authenticated Phone Calls When security is implemented for a phone you can identify authenticated or encrypted phone calls by icons on the screen on the phone In an authenticated call all devices participating in the establishment of the c...

Page 38: ...y level of participants A secure conference call is established using this process 1 A user initiates the conference from a secure phone encrypted or authenticated security mode 2 Cisco Unified Communications Manager assigns a secure conference bridge to the call 3 As participants are added Cisco Unified Communications Manager verifies the security mode of each phone encrypted or authenticated and...

Page 39: ...re conference bridges Table 1 4 Call Security Interactions When Using Barge Initiator s Phone Security Level Feature Used Call Security Level Results of Action Non secure Barge Encrypted call Call barged and identified as non secure call Secure encrypted Barge Authenticated call Call barged and identified as authenticated call Secure authenticated Barge Encrypted call Call barged and identified as...

Page 40: ...ence Member puts call on Hold with MOH No music on hold is played Conference remains secure Secure encrypted Join Encrypted or authenticated Secure conference bridge Conference remains secure encrypted or authenticated Non secure cBarge All participants are encrypted Secure conference bridge Conference changes to non secure Non secure MeetMe Minimum security level is encrypted Initiator receives m...

Page 41: ... may pass through EAPOL messages to the 802 1X authenticator in the LAN switch This capability prevents the IP phone from having to act as the authenticator yet allows the LAN switch to authenticate a data end point prior to accessing the network In conjunction with the EAPOL pass through mechanism Cisco Unified IP Phones provide a proxy EAPOL Logoff mechanism If the locally attached PC is disconn...

Page 42: ...to authenticate Cisco Unified IP Phones make sure that you have properly configured the other components before enabling it on the phone See the 802 1X Authentication and Status section on page 4 39 for more information Configure PC Port The 802 1X standard does not take into account the use of VLANs and thus recommends that only a single device be authenticated to a specific switch port However s...

Page 43: ...t If you disable 802 1X authentication or perform a factory reset on the phone the previously configured MD5 shared secret is deleted See the 802 1X Authentication and Status section on page 4 39 for more information Security Restrictions A user cannot barge into an encrypted call if the phone that is used to barge is not configured for encryption When barge fails in this case a reorder tone fast ...

Page 44: ...Manager System Guide After you have set up the IP telephony system and configured system wide features in Cisco Unified Communications Manager you can add IP phones to the system The following topics provide an overview of procedures for adding Cisco Unified IP Phones to your network Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager page 1 26 Installing Cisco Unified IP P...

Page 45: ...m Guide and the Cisco Unified IP Phone Configuration chapter in Cisco Unified Communications Manager Administration Guide Checklist for Configuring the Cisco Unified IP Phone 7931G in Cisco Unified Communications Manager Table 1 6 provides an overview and checklist of configuration tasks for the Cisco Unified IP Phone 7931G in Cisco Unified Communications Manager Administration The list presents a...

Page 46: ...pool Partition calling search space and location information Number of lines and associated directory numbers DNs to assign to the phone Cisco Unified Communications Manager user to associate with the phone Phone usage information that affects phone button template softkey template phone features IP Phone services or phone applications Provides list of configuration requirements for setting up pho...

Page 47: ...odifying Phone Button Templates section on page 5 20 3 Add and configure the phone by completing these required fields in the Phone Configuration window Phone type Description user name or ID MAC address Device pool Partition Calling Search Space Button template Product Specific Configuration Softkey template if customized Adds the device with its default settings to the Cisco Unified Communicatio...

Page 48: ...ration chapter Creating a Cisco Unity Voice Mailbox section See the Telephony Features Available for the Phone section on page 5 2 5 Customize softkey templates Adds deletes or changes order of softkey features that display on the phone Refer to Cisco Unified Communications Manager Administration Guide Softkey Template Configuration chapter See the Configuring Softkey Templates section on page 5 2...

Page 49: ...des single button access to an IP phone service or URL Refer to Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Configuration chapter Adding a Cisco Unified IP Phone Service to a Phone Button section 9 Add user information by configuring required fields Name last User ID Password for Cisco Unified CM User Options web pages PIN for use with Extension Mobility and Pe...

Page 50: ...o com cgi bin tablebuild pl ip 7900ser After the phone is connected to the network the phone startup process begins and the phone registers with Cisco Unified Communications Manager To finish installing the phone configure the network settings on the phone depending on whether you enable or disable DHCP service If you used auto registration you need to update the specific configuration information...

Page 51: ...led procedures and information refer to the sources in the list Table 1 7 Checklist for Installing the Cisco Unified IP Phone 7931G Task Purpose For More Information 1 Choose the power source for the phone Power over Ethernet PoE External power supply Determines how the phone receives power See the Providing Power to the Phone section on page 2 4 2 Assemble the phone adjust phone placement and con...

Page 52: ...ve TFTP server instead of using the TFTP server assigned by DHCP Without DHCP You must configure the IP address TFTP server subnet mask domain name and default router locally on the phone See the Configuring Startup Network Settings section on page 3 13 See the Network Configuration Menu section on page 4 7 5 Set up security on the phone Provides protection against data tampering threats and ident...

Page 53: ...actions between the Cisco Unified IP Phone 7931G and Cisco Unified Communications Manager DNS and DHCP servers TFTP servers and switches It also describes options for powering phones For related information about voice and IP communications refer to this URL you must be a registered Cisco com user http www cisco com en US partner products sw voicesw index html This chapter includes these topics Un...

Page 54: ...rstanding How the Cisco Unified IP Phone Interacts with the VLAN page 2 3 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager Cisco Unified Communications Manager is an open and industry standard call processing system Cisco Unified Communications Manager software sets up and tears down calls between phones integrating traditional PBX functionality with...

Page 55: ...o the following URL and install the latest support patch for your version of Cisco Unified Communications Manager http www cisco com kobayashi sw center sw voice shtml Related Topic Telephony Features Available for the Phone page 5 2 UnderstandingHowtheCiscoUnifiedIPPhoneInteractswiththe VLAN The Cisco Unified IP Phone 7931G has an internal Ethernet switch enabling forwarding of packets to the pho...

Page 56: ...AN improves the quality of the voice traffic and allows a large number of phones to be added to an existing network where there are not enough IP addresses for each phone For more information refer to the documentation included with a Cisco switch You can also access related documentation at this URL http www cisco com en US products hw switches tsd_products_support_ category_home html Related Top...

Page 57: ...lines External power Provided through a Cisco external power supply The CP PWR CUBE 3 external power supply may be used with the Cisco Unified IP Phones 7931G External power Provided through the Cisco Unified IP Phone Power Injector The Cisco Unified IP Phone Power Injector may be used with any Cisco Unified IP Phone Functioning as a midspan device the injector delivers inline power to the attache...

Page 58: ...he TFTP server and define parameters for connecting to Cisco Unified Communications Manager In general any time you make a change in Cisco Unified Communications Manager that requires the phone to be reset a change is made to the phone configuration file automatically Table 2 2 Related Documentation for Power Document Topics URL Cisco Unified IP Phone Power Injector http www cisco com en US produc...

Page 59: ...TL file the phone will continuously try to obtain a CTL file so that it can register securely If you configure security related settings in Cisco Unified Communications Manager Administration the phone configuration file will contain sensitive information To ensure the privacy of a configuration file you must configure it for encryption For detailed information refer to the Configuring Encrypted P...

Page 60: ... not using external power the switch provides in line power through the Ethernet cable attached to the phone See the Providing Power to the Phone section on page 2 4 See the Resolving Startup Problems section on page 9 2 2 Loading the Stored Phone Image The Cisco Unified IP Phone has non volatile Flash memory in which it stores firmware images and user defined preferences At startup the phone runs...

Page 61: ... the phone has a statically defined IP address you must configure the TFTP server locally on the phone the phone then contacts the TFTP server directly Note You can also assign an alternative TFTP server to use instead of the one assigned by DHCP See the Network Configuration Menu section on page 4 7 See the Resolving Startup Problems section on page 9 2 6 Requesting the CTL file The TFTP server s...

Page 62: ... After obtaining the file from the TFTP server the phone attempts to make a connection to the highest priority Cisco Unified Communications Manager on the list If security is implemented the phone makes a TLS connection Otherwise it makes a non secure TCP connection If the phone was manually added to the database Cisco Unified Communications Manager identifies the phone If the phone was not manual...

Page 63: ... Adding Phones with BAT page 2 14 Table 2 4 provides an overview of these methods for adding phones to the Cisco Unified Communications Manager database Table 2 4 Methods for Adding Phones to the Cisco Unified Communications Manager Database Method RequiresMAC Address Notes Auto registration No Results in automatic assignment of directory numbers Not available when security or encryption is enable...

Page 64: ...stered phones to new locations and assign them to different device pools without affecting their directory numbers Note Cisco recommends that you use auto registration to add fewer than 100 phones to your network To add more than 100 phones to your network use the Bulk Administration Tool BAT See the Adding Phones with BAT section on page 2 14 Auto registration is disabled by default In some cases...

Page 65: ...ds that you use auto registration and TAPS to add fewer than 100 phones to your network To add more than 100 phones to your network use the Bulk Administration Tool BAT See the Adding Phones with BAT section on page 2 14 To implement TAPS you or the end user dial a TAPS directory number and follow voice prompts When the process is complete the phone will have downloaded its directory number and ot...

Page 66: ... a MAC address see the Determining the MAC Address of a Cisco Unified IP Phone section on page 2 15 After you have collected MAC addresses in Cisco Unified Communications Manager Administration choose Device Phone and click Add New to begin For complete instructions and conceptual information about Cisco Unified Communications Manager refer to Cisco Unified Communications Manager Administration Gu...

Page 67: ...mining the MAC Address of a Cisco Unified IP Phone Several of the procedures that are described in this manual require you to determine the MAC address of a Cisco Unified IP Phone You can determine the MAC address for a phone in any of these ways If the phone is registered with Cisco Unified Communications Manager press the Application Menu button then choose Settings Model Information and look at...

Page 68: ...to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address of a Cisco Unified IP Phone 2 16 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6 0 OL 12457 01 ...

Page 69: ...onents page 3 3 Installing the Cisco Unified IP Phone page 3 7 Securing the Phone with a Cable Lock page 3 9 Mounting the Phone to the Wall page 3 11 Verifying the Phone Startup Process page 3 12 Configuring Startup Network Settings page 3 13 Configuring Security on the Cisco Unified IP Phone page 3 13 Note Before you install a Cisco Unified IP Phone you must decide how to configure the phone in y...

Page 70: ...anager Release 4 x or higher installed in your network and configured to handle call processing IP network that supports DHCP or manual assignment of IP address gateway and subnet mask Note The Cisco Unified IP Phone displays the date and time from Cisco Unified Communications Manager If the Cisco Unified Communications Manager server is located in a different time zone than the phones the phones ...

Page 71: ...for the Phone section on page 5 2 for details In Cisco Unified Communications Manager you can add users to the database and associate them with specific phones In this way users gain access to web pages that allow them to configure items such as call forwarding speed dialing and voice messaging system options See the Adding Users to Cisco Unified Communications Manager section on page 5 23 for det...

Page 72: ...plug the cable into the handset and the Handset port on the back of the phone Note The handset does not support wideband audio Speakerphone By default the speakerphone is enabled on the Cisco Unified IP Phone 7931G You can disable the speakerphone through the Cisco Unified Communications Manager Administration application To do so choose Device Phone and locate the phone you want to modify In the ...

Page 73: ...me potential humming or buzzing sounds can be caused by a range of outside sources for example electric lights being near electric motors large PC monitors In some cases a hum experienced by a user may be reduced or eliminated by using a local power cube Audio Quality Subjective to the User Beyond the physical mechanical and technical performance the audio portion of a headset must sound good to t...

Page 74: ...d IP Phone The following information applies when you use external devices with the Cisco Unified IP Phone Cisco recommends the use of good quality external devices that are shielded screened against unwanted radio frequency RF and audio frequency AF signals Depending on the quality of these devices and their proximity to other devices such as mobile phones or two way radios some audio noise may s...

Page 75: ...he Handset port 2 Connect a headset to the Headset port Optional You can add a headset later if you do not connect one now See the Headset section on page 3 4 for supported headsets 3 Connect the power supply to the Cisco DC Adapter port Optional See the Providing Power to the Phone section on page 2 4 4 Connect a Category 3 or 5 straight through Ethernet cable from the switch to the 10 100 SW por...

Page 76: ...nager 6 0 OL 12457 01 Figure 3 1 Cisco Unified IP Phone 7931G Cable Connections Related Topics Before You Begin page 3 2 Securing the Phone with a Cable Lock page 3 9 Configuring Startup Network Settings page 3 13 1 DC adaptor dc48v Optional 2 10 100 SW connection 3 10 100 PC port connection 4 Headset connection 5 Handset connection 10 100 SW 10 100 PC DC48V 170686 1 2 5 4 3 ...

Page 77: ... can secure the Cisco Unified IP Phone 7931G to a desktop using a laptop cable lock The lock connects to the security slot on the back of the phone and the cable can be secured to a desktop The security slot can accommodate a lock up to 20 mm Compatible laptop cable locks include the Kensington laptop cable lock and laptop cable locks from other manufacturers that can fit into the security slot on...

Page 78: ...ed IP Phone Securing the Phone with a Cable Lock 3 10 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6 0 OL 12457 01 Figure 3 2 Connecting a Cable Lock to the Cisco Unified IP Phone 7931G 182098 ...

Page 79: ...o a wall mounted phone remove the handset wall hook from the handset rest rotate the hook 180 degrees and reinsert the hook Turning the hook exposes a lip on which the handset catches when the phone is vertical For an illustrated procedure refer to Installing the Universal Wall Mount Kit for the Cisco Unified IP Phone To mount the phone on the wall without using the wall mount kit follow these ste...

Page 80: ...These messages appear as the phone starts Verifying load if the phone load does not match the load on the TFTP server If this message appears the phone start up again and repeats step 1 and 2 above The phone also displays the download progress and names of files it downloads and upgrades Configuring IP Updating CTL Updating Locale Configuring CM List Registering 4 The main phone screen displays Cu...

Page 81: ... to data These features establish and maintain authenticated communication streams between the phone and the Cisco Unified Communications Manager server and digitally sign files before they are delivered For more information about the security features see the Understanding Security Features for Cisco Unified IP Phones section on page 1 13 Also refer to Cisco Unified Communications Manager Securit...

Page 82: ...PF was configured Step 2 From the phone press the Applications Menu button then choose Settings Security Configuration Note You can control access to the Settings Menu by using the Settings Access field in the Cisco Unified Communications Manager Administration Phone Configuration Settings page For more information see Cisco Unified Communications Manager Administration Guide Step 3 Press to unloc...

Page 83: ...ings must be unlocked before you can press this softkey When the phone successfully completes the installation procedure it displays Success If the phone displays Failure the authorization string may be incorrect or the phone may not enabled for upgrading Refer to error messages generated by the CAPF and take appropriate actions You can verify that an LSC is installed on the phone by pressing the ...

Page 84: ...ter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone 3 16 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6 0 OL 12457 01 ...

Page 85: ...ugh menus on the phone This chapter includes the following topics Configuration Menus on the Cisco Unified IP Phone 7931G page 4 1 Overview of Options Configurable from a Phone page 4 6 Network Configuration Menu page 4 7 Device Configuration Menu page 4 15 Security Configuration Menu page 4 35 Configuration Menus on the Cisco Unified IP Phone 7931G The Cisco Unified IP Phone includes the followin...

Page 86: ...ngs on the Network Configuration menu you must unlock options for editing See the Unlocking and Locking Options section on page 4 4 for instructions For information about the keys you can use to edit or change option settings see the Editing Values section on page 4 5 You can control whether a phone user has access to phone settings by using the Settings Access field in the Cisco Unified Communica...

Page 87: ...e changes to be saved Prevents access to other options on the Settings menu If you cannot access an option on the Settings menu check the Settings Access field For more information see Cisco Unified Communications Manager Administration Guide Procedure Step 1 Take either of these actions If the phone is registered with Cisco Unified Communications Manager press the Application Menu button then cho...

Page 88: ...nd Locking Options Configuration options that can be changed from a phone are locked by default to prevent users from making changes that could affect the operation of a phone You must unlock these options before you can change them When options are inaccessible for modification a locked padlock icon appears on the configuration menus When options are unlocked and accessible for modification an un...

Page 89: ...ular letter For example press the 2 key once for a twice quickly for b and three times quickly for c After you pause the cursor automatically advances to allow you to enter the next letter To enter a period for example in an IP address press the period softkey or press on the keypad Press the softkey if you make a mistake This softkey deletes the character to the left of the cursor Press the Cance...

Page 90: ...om Cisco Unified Communications Manager These options are also described in the Network Configuration Menu section on page 4 7 and the or the Device Configuration Menu section on page 4 15 Table 4 1 Settings Configurable from a Cisco Unified IP Phone Category Description Network Configuration Menu Option DHCP settings Dynamic Host Configuration Protocol DHCP automatically assigns IP address to dev...

Page 91: ... the Displaying a Configuration Menu section on page 4 3 Before you can change an option on this menu you must unlock options as described in the Unlocking and Locking Options section on page 4 4 The Edit Yes or No softkeys for changing network configuration options appear only if options are unlocked For information about the keys you can use to edit options see the Editing Values section on page...

Page 92: ...P server from which the phone obtains its IP address Display only Cannot configure BOOTP Server Indicates whether the phone obtains its configuration from a Bootstrap Protocol BootP server instead of from a DHCP server Display only Cannot configure MAC Address Unique Media Access Control MAC address of the phone Display only Cannot configure Host Name Unique host name that the DHCP server assigned...

Page 93: ...ons in this table 1 Unlock network configuration options 2 Set the DHCP Enabled option to No 3 Scroll to the IP Address option press the Edit softkey and then enter a new IP Address 4 Press the Validate softkey and then press the Save softkey Subnet Mask Subnet mask used by the phone 1 Unlock network configuration options 2 Set the DHCP Enabled option to No 3 Scroll to the Subnet Mask option press...

Page 94: ...er is listed in the CTL file on the phone you must unlock the CTL file before you can save changes to the TFTP Server 1 option In this case the phone will delete the CTL file when you save changes to the TFTP Server 1 option For information about the CTL file refer to Cisco Unified Communications Manager Security Guide For information about unlocking the CTL file see the Security Configuration Men...

Page 95: ...file see to the Security Configuration Menu section on page 4 35 1 Unlock the CTL file if necessary 2 Unlock network configuration options 3 Enter an IP address for the TFTP Server 1 option 4 Scroll to the TFTP Server 2 option press the Edit softkey and then enter a new backup TFTP server IP address 5 Press the Validate softkey and then press the Save softkey Default Router 1 Default Router 2 Defa...

Page 96: ...liary Virtual Local Area Network VLAN configured on a Cisco Catalyst switch in which the phone is a member If the phone has not received an auxiliary VLAN this option indicates the Administrative VLAN If neither the auxiliary VLAN nor the Administrative VLAN are configured this option is blank The phone obtains its Operational VLAN ID via Cisco Discovery Protocol CDP from the switch to which the p...

Page 97: ...ed Releases the IP address assigned by DHCP 1 Unlock network configuration options 2 Scroll to the DHCP Address Released option and press the Yes softkey to release the IP address assigned by DHCP or press the No softkey if you do not want to release this IP address 3 Press the Save softkey Alternate TFTP Indicates whether the phone is using an alternative TFTP server 1 Unlock network configuratio...

Page 98: ...e SW Port Configuration option and then press the Edit softkey 3 Scroll to the setting that you want and then press the Select softkey 4 Press the Save softkey PC Port Configuration Speed and duplex of the access port labeled 10 100 PC Valid values Auto Negotiate 10 Half 10 BaseT half duplex 10 Full 10 BaseT full duplex 100 Half 100 BaseT half duplex 100 Full 100 BaseT full duplex If the phone is ...

Page 99: ...hone The phone downloads the configuration file from the TFTP server These submenus are CallManager Configuration Menu page 4 16 HTTP Configuration Menu page 4 17 Locale Configuration Menu page 4 19 UI Configuration Menu page 4 20 Media Configuration Menu page 4 22 Power Save Configuration Menu page 4 26 PC VLAN Allows the phone to interoperate with 3rd party switches that do not support a voice V...

Page 100: ...ications Manager servers that are available for processing calls from the phone in prioritized order To change these options use Cisco Unified Communications Manager Administration For an available Cisco Unified Communications Manager server an option on the CallManager Configuration menu shows the Cisco Unified Communications Manager server IP address or name and one of the states shown in Table ...

Page 101: ...RST Cisco Unified Communications Manager always appears last in the list of servers even if it is active You configure an SRST router address in the Cisco Unified Communications Manager Administration SRST Reference Configuration page choose System SRST You configure an SRST reference in the Device Pool Configuration page choose System Device Pool TFTP Indicates that the phone was unable to regist...

Page 102: ...nformation URL URL of the help text that appears on the phone From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Authentication URL URL that the phone uses to validate requests made to the phone web server From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Proxy Server URL URL of proxy server which makes HT...

Page 103: ...scription To Change User Locale User locale associated with the phone user The user locale identifies a set of detailed information to support users including language font date and time formatting and alphanumeric keyboard text information From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration User Locale Version Version of the user locale loaded on the p...

Page 104: ...the line that is currently in use When this option is enabled the phone shifts the call focus to the line with the most recent incoming call Default Disabled From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration BLF for Call Lists Indicates whether the Busy Lamp Field BLF is enabled for call lists From Cisco Unified Communications Manager Administration c...

Page 105: ...disabled all automatic focus changes including Auto Line Select are disabled regardless of their setting Default Enabled From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration more Softkey Timer Indicates the number of seconds that additional softkeys are displayed after the user presses more If this timer expires before the user presses another softkey th...

Page 106: ...e user interface Values Enabled The user can configure the Wideband Headset option in the Audio Preferences menu on the phone from the Settings menu choose User Preferences Audio Preferences Wideband Headset Disabled The value of the Wideband Headset option in Cisco Unified Communications Manager Administration gets used see the Media Configuration Menu section on page 4 22 Default Enabled From Ci...

Page 107: ... tone is enabled or disabled for the phone If the recording tone option is enabled the phone plays the beep tone in both directions of every call regardless of whether the call actually gets recorded The beep tone first sounds when a call is answered You may want to notify your users if you enable this option Default Disabled Related Parameters Recording Tone Local Volume Recording Tone Remote Vol...

Page 108: ...tting on the phone Default 100 See also Recording Tone in this table From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Recording Tone Remote Volume Indicates the loudness setting for the beep tone that the remote party receives The remote party is the party who is on a call with the party whose phone has the Recording Tone option enabled Range 0 perce...

Page 109: ...ding Tone in this table From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Wideband Headset Indicates whether wideband is enabled or disabled for the headset Default Disabled If Wideband Headset UI Control is enabled you or the user can set this value from the Settings menu on the phone by choosing User Preferences Audio Preferences Wideband Headset If...

Page 110: ... the G 722 codec to Cisco Unified Communications Manager If enabled default and if each endpoint in the attempted call supports G 722 in its capabilities set Cisco Unified Communications Manager chooses G 722 for the call Note When a phone is registered with a Cisco Unified Communications Manager that does not support this setting the default is Disabled From Cisco Unified Communications Manager A...

Page 111: ... time shown in the Display On Time option From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Backlight Idle Timeout Length of time that the phone is idle before the display turns off Applies only when the display was off as scheduled and was turned on by an end user by pressing a button on the phone or lifting the handset From Cisco Unified Communicati...

Page 112: ... When forwarding delay is set to disabled the internal switch begins forwarding packets immediately When forwarding delay is set to enabled the internal switch waits 8 seconds before forwarding packets between the PC port and the switch port Default is disabled From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Span to PC Port Indicates whether the pho...

Page 113: ...AC addresses from Gratuitous Address Resolution Protocol ARP responses Disabling the phone s ability to accept Gratuitous ARP will prevent applications that use this mechanism to monitor and record voice streams from working If voice monitoring is not desired set this option to No disabled From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Voice VLAN E...

Page 114: ...curity Mode Displays the security mode that is set for the phone From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration Logging Display For use by the Cisco Technical Assistance Center TAC if necessary Table 4 11 Security Configuration Menu Options continued Option Description To Change Table 4 12 QoS Configuration Menu Options Option Description To Change...

Page 115: ...images locally negating the need to traverse the WAN link for each phone s upgrade You can set the Load Server to another TFTP server IP address or name other than the TFTP Server 1 or TFTP Server 2 from which the phone firmware can be retrieved for phone upgrades When the Load Server option is set the phone contacts the designated server for the firmware upgrade Note The Load Server option allows...

Page 116: ...Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration CDP PC Port Indicates whether CDP is supported on the PC port default is enabled Enable CDP on the PC port when Cisco VT Advantage Unified Video Advantage CVTA is connected to the PC port CVTA does not work without CDP interaction with the phone Note When CDP is disabled in Cisco Unified Communications Mana...

Page 117: ... negotiation QoS management and 802 1x security Enable CDP on the switch port when the phone is connected to a Cisco switch Note When CDP is disabled in Cisco Unified Communications Manager a warning is presented indicating that CDP should be disabled on the switch port only if the phone is connected to a non Cisco switch Note The current PC and switch port CDP values are shown on the Settings men...

Page 118: ... deployment scenarios over bandwidth limited WAN links When enabled it allows the phone to discover like phones on the subnet that are requesting the files that make up the firmware image and to automatically assemble transfer hierarchies on a per file basis The individual files making up the firmware image are retrieved from the TFTP server by only the root phone in the hierarchy and are then rap...

Page 119: ...figuration Menu section on page 4 28 Log Server Indicates the IP address and port of the remote logging machine to which the phone sends log messages These log messages help in debugging the peer to peer image distribution feature Note The remote logging setting does not affect the sharing log messages sent to the phone log From Cisco Unified Communications Manager Administration choose Device Pho...

Page 120: ...stalled on the phone this field displays No If security is configured for the phone the CTL file installs automatically when the phone reboots or resets For more information about this file refer to the Configuring the Cisco CTL Client section in Cisco Unified Communications Manager Security Guide If a CTL file is installed on the phone also provides access to the CTL File screen For more informat...

Page 121: ...L Client section in Cisco Unified Communications Manager Security Guide CAPF Server IP address of the CAPF server used by the phone Also displays a certificate icon if a certificate is installed for this server For more information about this server refer to the Using the Certificate Authority Proxy Function section in Cisco Unified Communications Manager Security Guide CallManager TFPT Server IP ...

Page 122: ...FTP Server 1 or the TFTP Server 2 option the CTL file will be locked automatically Note When you press the Unlock softkey it changes to Lock If you decide not to change the TFTP Server 1 or TFTP Server 2 option press the Lock softkey to lock the CTL file Trust List Menu The Trust List menu displays information about all of the servers that the phone trusts and includes the options described in Tab...

Page 123: ...laying a Configuration Menu section on page 4 3 CallManager TFPT Server IP address of a Cisco Unified Communications Manager and TFTP server used by the phone Also displays a certificate icon if a certificate is installed for this server For more information about these settings refer to the Configuring the Cisco CTL Client section in Cisco Unified Communications Manager Security Guide SRST Router...

Page 124: ... 1X authentication using the following menu options described in the following rows Device ID Shared Secret Realm Choose Settings Security Configuration 802 1X Authentication EAP MD5 Device ID Derivative of the phone s model number and unique MAC address displayed in this format CP model SEP MAC Display only Cannot configure Shared Secret Choose a password to use on the phone and on the authentica...

Page 125: ...02 1X authentication status displaying one of the following states Disabled 802 1X is disabled and transaction was not attempted Disconnected Physical link is down or disconnected Connecting Trying to discover or acquire the authenticator Acquired Authenticator acquired awaiting authentication to begin Authenticating Authentication in progress Authenticated Authentication successful or implicit au...

Page 126: ...Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu 4 42 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6 0 OL 12457 01 ...

Page 127: ...e configuration and setup procedures Cisco Unified Communications Manager documentation provides detailed instructions for these procedures For suggestions about how to provide users with information about features and what information to provide see Appendix A Providing Information to Users Via a Website For information about setting up phones in non English environments see Appendix B Supporting...

Page 128: ...figure using Cisco Unified Communications Manager Administration The Configuration Reference column lists Cisco Unified Communications Manager documentation that contains configuration procedures and related information For information about using most of these features on the phone refer to Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6 0 For a comprehensive listing of fe...

Page 129: ...phone indicates that a user has one or more new voice messages on a line Note The stutter tone is line specific You hear in only when using the line with waiting messages For more information refer to Cisco Unified Communications Manager Administration Guide Message Waiting Configuration chapter Cisco Unified Communications Manager System Guide Voice Mail Connectivity to Cisco Unified Communicatio...

Page 130: ... the phone For more information see the Configuring Model Specific Features section on page 5 25 For more information refer to Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Configuration chapter Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter Cisco Unified Communications Manager Features and Services Guide Barge and Privacy chapt...

Page 131: ... Display Restrictions chapter Call forward Allows users to redirect incoming calls to another number For more information refer to Cisco Unified Communications Manager Administration Guide Configuring Directory Numbers chapter Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter Call forward configurable display Allows you to specify information that appears on a phone...

Page 132: ...Unified Communications Manager Administration Guide Call Park chapter Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter Cisco Unified Communications Manager Features and Services Guide Call Park chapter Call pickup Allows users to redirect a call that is ringing on another phone within their pickup group to their phone You can configure an audio and or visual alert ...

Page 133: ...efer to Cisco Unified Communications Manager Administration Guide Configuring Cisco Unified IP Phones chapter Cisco Unified Communications Manager System Guide Understanding Route Plans chapter Cisco Unified Communications Manager Features and Services Guide Call Display Restrictions chapter Cisco Call Back Provides users with an audio and visual alert on the phone when a busy or unavailable party...

Page 134: ...ticipant individually Conference features include Conference cBarge and Meet Me Allows a non controller in a standard ad hoc conference to add or remove participants also allows any conference participant to join together two standard conferences on the same line For more information refer to Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter The Service parameter Ad...

Page 135: ...e a softkey template with a DND softkey or a phone button template with DND as one of the selected features The following DND related parameters are configurable in Cisco Unified Communications Manager administration Do Not Disturb Allows you to enable DND on a per phone basis From Cisco Unified Communications Manager Administration choose Device Phone Phone Configuration DND Incoming Call Alert C...

Page 136: ...Guide Cisco Unified Communications Manager Extension Mobility and Phone Login Features chapter Fast Dial Service Allows a user to enter a Fast Dial code to place a call Fast Dial codes can be assigned to phone numbers or Personal Address Book entries See Services in this table For more information refer to Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Services Co...

Page 137: ...sic on hold in this table for information Also see Hold Reversion in this table for related information Hold Reversion Limits the amount of time that a call can be on hold before reverting to the phone that put the call on hold and alerting the user Reverting calls are distinguished from incoming calls by a single ring or beep depending on the new call indicator setting for the line This notificat...

Page 138: ...e information refer to Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter Cisco Unified Communications Manager Features and Services Guide Call Park and Directed Call Park chapter Immediate Divert Enhanced Allows users to transfer incoming calls directly to their voice messaging system or to the voice messaging system of the original called party For more information...

Page 139: ... more information refer to Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter Cisco Unified Communications Manager Features and Services Guide Malicious Call Identification chapter Meet Me conference Allows a user to host a Meet Me conference in which other participants call a predetermined number at a scheduled time For more information refer to Cisco Unified Commun...

Page 140: ...vel Precedence and Preemption MLPP Provides a method of prioritizing calls within your phone system Use this feature when users work in an environment where they need to make and receive urgent or critical calls For more information refer to Cisco Unified Communications Manager Features and Services Guide Multilevel Precedence and Preemption chapter Music on hold Plays music while callers are on h...

Page 141: ...on refer to Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Configuration chapter Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter Cisco Unified Communications Manager Features and Services Guide Barge and Privacy chapter Quality Reporting Tool QRT Allows users to use the QRT softkey on a phone to submit information about problem ph...

Page 142: ...ither party on the call The user might hear an intermittent tone beep tone during a call when it is being monitored Note The intercom feature is disabled when a call is being monitored or recorded For more information refer to Cisco Unified Communications Manager Features and Services Guide Monitoring and Recording chapter Services Allows you to use the Cisco Unified IP Phone Services Configuratio...

Page 143: ...ation refer to Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter Speed dialing Dials a specified number that has been previously stored For more information refer to Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone Configuration chapter Cisco Unified Communications Manager System Guide Cisco Unified IP Phones chapter Time of Day Routi...

Page 144: ...ble video support on the phone For more information refer to Cisco Unified Communications Manager Administration Guide Conference Bridge Configuration chapter Cisco Unified Communications Manager System Guide Understanding Video Telephony chapter Cisco VT Advantage Administration Guide Overview of Cisco VT Advantage chapter Voicemessaging system Enables callers to leave messages if calls are unans...

Page 145: ...cations that interface with Cisco Unified Communications Manager Authentication establishes a user s right to access the system Authorization identifies the telephony resources that a user is permitted to use such as a specific telephone extension To install and set up these features refer to Installing and Configuring the Cisco Customer Directory Configuration Plugin This document guides you thro...

Page 146: ...ng Phone Button Templates Phone button templates let you assign speed dials and features to programmable line buttons Examples of call handling features that can be assigned to buttons include call forward redial hold and conferencing Ideally you modify templates before registering phones on the network In this way you can access customized phone button template options from Cisco Unified Communic...

Page 147: ...dicated buttons and softkeys Configuring Softkey Templates Using Cisco Unified Communications Manager Administration you can manage softkeys associated with applications that are supported by the Cisco Unified IP Phone 7931G Cisco Unified Communications Manager supports two types of softkey templates standard and nonstandard Standard softkey templates include Standard Manager Standard Shared Mode ...

Page 148: ...h text and graphics on the phone Examples of services include local movie times stock quotes and weather reports Before a user can access any service You must use Cisco Unified Communications Manager Administration to configure available services The user must subscribe to services using the Cisco Unified CM User Options This web based application provides a graphical user interface GUI for limite...

Page 149: ...r Directory Configuration Plugin Users added to Cisco Unified Communications Manager can perform these tasks Access the corporate directory and other customized directories from a Cisco Unified IP Phone Create a personal directory Set up speed dial and call forwarding numbers Subscribe to services that are accessible from a Cisco Unified IP Phone You can add users to Cisco Unified Communications M...

Page 150: ...Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager end user group To do so choose User Management User Group You must also associate appropriate phones with the user To perform these procedures from Cisco Unified Communications Manager Administration choose User Management End User For additional information refer to Cisco Unified Commu...

Page 151: ...he CCMUser Parameters area specify whether a parameter appears on the User Options web pages by choosing one of these values from the Parameter Value drop down list for the parameter True Option appears on the User Options web pages default False Option does not appear on the User Options web pages Configuring Model Specific Features The Cisco Unified IP Phone 7931G supports unique call handling f...

Page 152: ...utbound Call Rollover behavior from these options No Rollover Conference and transfer do not work in this mode If a user attempts to use either of these features the phone status displays as Error Pass Limit Choose this mode only if you need to support CTI applications see the Supporting CTI Applications section on page 5 28 Rollover Within Same DN Conferences and call transfers are completed usin...

Page 153: ...ears as if they have the same directory number configured on multiple lines However Cisco Unified Communications Manager considers each directory number to be unique because they are in different partitions Note These directory numbers must reside in different partitions and therefore do not truly behave like the same directory number For information about configuring partitions refer to the Parti...

Page 154: ...WebDialer and QRT require multiple calls per line If your organization requires these or other CTI applications you should set the Maximum Number of Calls setting to 2 rather than the recommended 1 You should also set the Outbound Call Rollover to No Rollover Making this change also enables users to use the Join Barge cBarge and Directed Transfer features on that line Note The call is not a fully ...

Page 155: ...Cisco Unified IP Phone 7931G does not have these buttons Instead users access these local features using one of the configurable line keys You can modify these assignments but by default these include Line key 24 Application menu to access features except headset Line key 23 Headset Line key 22 Directories Line key 21 Messages Call features When configuring the partitions and calling search spaces...

Page 156: ...pter 5 Configuring Features Templates Services and Users Configuring Model Specific Features 5 30 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6 0 OL 12457 01 ...

Page 157: ...Configuration Files page 6 1 Creating Custom Phone Rings page 6 2 Configuring Wideband Codec page 6 5 Configuring the Idle Display page 6 6 Automatically Disabling the Cisco Unified IP Phone Backlight page 6 7 Customizing and Modifying Configuration Files You can modify configuration files for example edit the xml files and add customized files for example custom ring tones call back tones phone b...

Page 158: ...ault set of additional phone ring sounds that are implemented in software as pulse code modulation PCM files The PCM files along with an XML file named Ringlist xml that describes the ring list options that are available at your site exist in the TFTP directory on each Cisco Unified Communications Manager server For more information see the Cisco TFTP chapter in Cisco Unified Communications Manage...

Page 159: ...es the following simple tag set to describe the information CiscoIPPhoneRingList Ring DisplayName FileName Ring CiscoIPPhoneRingList The following characteristics apply to the definition names You must include the required DisplayName and FileName for each phone ring type DisplayName defines the name of the custom ring for the associated PCM file that will display on the Ring Type menu of the Cisc...

Page 160: ...support these file format requirements Configuring a Custom Phone Ring To create custom phone rings for the Cisco Unified IP Phone 7931G follow these steps Procedure Step 1 Create a PCM file for each custom ring one ring per file Ensure the PCM files comply with the format guidelines that are listed in the PCM File Requirements for Custom Ring Types section on page 6 4 Step 2 Upload the new PCM fi...

Page 161: ...et some users may prefer the additional sensitivity of G 722 Other users may be distracted by the additional sensitivity of G 722 Note The phone does not support wideband handset The following parameters in Cisco Unified Communications Manager Administration affect whether wideband is supported for this Cisco Unified Communications Manager server and a specific phone Advertise G 722 Codec Choose C...

Page 162: ...one 2 Configure Cisco Unified Communications Manager to display the image on the phone For detailed instructions about creating and displaying the idle display refer to Creating Idle URL Graphics on Cisco Unified IP Phone at this URL http www cisco com warp public 788 AVVID idle url html In addition you can refer to Cisco Unified Communications Manager Administration Guide or to Cisco Unified Comm...

Page 163: ...light To conserve power and ensure the longevity of the phone screen backlight you can set the backlight to turn off when it is not needed You can configure settings in Cisco Unified Communications Manager Administration to turn off the backlight at a designated time on some days and all day on other days For example you may choose to turn off the backlight after business hours on weekdays and all...

Page 164: ...cription Days Backlight Not Active Days that the Backlight does not turn on automatically at the time specified in the Backlight On Time field Choose the day or days from the drop down list To choose more than one day Ctrl click each day that you want Backlight On Time Time each day that the backlight turns on automatically except on the days specified in the Days Backlight Not Active field Enter ...

Page 165: ...this field is blank the backlight turns off at the end of the day 0 00 Note If Backlight On Time is 0 00 and the backlight on duration is blank or 24 00 the backlight remains on continuously Backlight Idle Timeout Length of time that the phone is idle before the backlight turns off Applies only when the backlight was off as scheduled and was turned on by an end user by pressing a button on the pho...

Page 166: ...Customizing the Cisco Unified IP Phone Automatically Disabling the Cisco Unified IP Phone Backlight 6 10 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6 0 OL 12457 01 ...

Page 167: ... Information Screen section on page 7 2 Status menu Provides access to screens that display the status messages network statistics and firmware versions For more information see the Status Menu section on page 7 3 You can use this information to monitor the operation of a phone and to assist with troubleshooting You can also obtain much of this information and obtain other related information remo...

Page 168: ...softkey appears only when the phone is not registered To exit the Model Information screen press the Exit softkey Table 7 1 Model Information Settings Option Description To Change Model Number Model number of the phone Display only Cannot configure MAC Address MAC address of the phone Display only Cannot configure Load File Identifier of the factory installed load running on the phone Display only...

Page 169: ...age 7 15 Call Statistics Displays counters and statistics for the current call For more information see the Call Statistics Screen section on page 7 16 MIC Indicates whether a manufacturing installed certificate used for the security features is installed on the phone Yes or is not installed on the phone No For information about how to manage the MIC for your phone refer to the Using the Certifica...

Page 170: ...Status Messages screen displays up to the 10 most recent status messages that the phone has generated You can access this screen at any time even if the phone has not finished starting up Table 7 2 describes the status messages that might appear This table also includes actions you can take to address errors that are indicated To display the Status Messages screen take either of these actions If t...

Page 171: ... Unified Communications Manager database If the phone has not been added to the Cisco Unified Communications Manager database the TFTP server generates a CFG File Not Found response Phone is not registered with Cisco Unified Communications Manager You must manually add the phone to Cisco Unified Communications Manager if you are not allowing phones to auto register See the Adding Phones with Cisco...

Page 172: ...t list CTL file Problem with the CTL file on the TFTP server For more information refer to Cisco Unified Communications Manager Security Guide DHCP timeout DHCP server did not respond Network is busy The errors should resolve themselves when the network load reduces No network connectivity between the DHCP server and the phone Verify the network connections DHCP server is down Check configuration ...

Page 173: ...n host DNS could not resolve the name of the TFTP server or Cisco Unified Communications Manager Verify that the host names of the TFTP server or Cisco Unified Communications Manager are configured properly in DNS Consider using IP addresses rather than host names Duplicate IP Another device is using the IP address assigned to the phone If the phone has a static IP address verify that you have not...

Page 174: ...Located in subdirectory with same name as network locale tones xml Located in subdirectory with same name as user locale glyphs xml dictionary xml kate xml dictionary xml Failed The phone attempted an 802 1X transaction but authentication failed Authentication typically fails because of one of the following No shared secret is configured in the phone or authentication server The shared secret conf...

Page 175: ... client and update the CTL file making sure that the proper TFTP servers are included in this file File not found The phone cannot locate on the TFTP server the phone load file that is specified in the phone configuration file Make sure that the phone load file is on the TFTP server and that the entry in the configuration file is correct IP address released The phone has been configured to release...

Page 176: ...Manager choose Device Phone Re enter the load displayed on the phone See the Firmware Versions Screen section on page 7 15 to verify the phone setting Load Server is invalid Indicates an invalid TFTP server IP address or name in the Load Server option The Load Server setting is not valid The Load Server specifies a TFTP server IP address or name from which the phone firmware can be retrieved for u...

Page 177: ...e 4 7 section for details If you are using DHCP the DHCP server has not provided a DNS server Check the DHCP server configuration Programming Error The phone failed during programming Attempt to resolve this error by power cycling the phone If the problem persists contact Cisco technical support for additional assistance Successful MD5 The phone attempted an 802 1X transaction and authentication a...

Page 178: ...ng a static IP address the phone may be configured with the wrong TFTP server address In this case enter the correct TFTP server address in the Network Configuration menu on the phone If the TFTP server address is correct there may be a problem with the CTL file In this case run the CTL client and update the CTL file making sure that the proper TFTP servers are included in this file TFTP timeout T...

Page 179: ...tions Manager press the Settings softkey and then choose Status Network Statistics This softkey appears only when the phone is not registered To reset the Rx Frames Tx Frames and Rx Broadcasts statistics to 0 press the Clear softkey To exit the Network Statistics screen press the Exit softkey Version error The name of the phone load file is incorrect Make sure that the phone load file has the corr...

Page 180: ...d HC CM ICMP Unreach Phone Abort Cause of the last reset of the phone Elapsed Time Amount of time that has elapsed since the phone last rebooted Port 1 Link state and connection of the PC port for example Auto 100 Mb Full Duplex means that the PC port is in a link up state and has auto negotiated a full duplex 100 Mbps connection Port 2 Link state and connection of the Network port DHCP BOUND Phon...

Page 181: ...tatus Firmware Versions By default the Application Menu button is line button 24 the top left line button If the phone is not registered with Cisco Unified Communications Manager press the Settings softkey and then choose Status Firmware Versions This softkey appears only when the phone is not registered To exit the Firmware Version screen press the Exit softkey Table 7 4 Firmware Version Informat...

Page 182: ...e Remotely A single call can have multiple voice streams but data is captured for only the last voice stream A voice stream is a packet stream between two endpoints If one endpoint is put on hold the voice stream stops even though the call is still connected When the call resumes a new voice packet stream begins and the new call data overwrites the former call data To display the Call Statistics s...

Page 183: ...t call The value displays as 0 if the connection was set to send only mode Sender Packets Total number of RTP data packets transmitted by the phone since starting this connection The value is 0 if the connection is set to receive only mode Avg Jitter Estimate of mean deviation of the RTP data packet inter arrival time measured in milliseconds The value displays as 0 if the connection was set to se...

Page 184: ... LQK score observed for the entire voice stream Min MOS LQK Lowest MOS LQK score observed from start of the voice stream Max MOS LQK Baseline or highest MOS LQK score observed from start of the voice stream These codecs provide the following maximum MOS LQK score under normal conditions with no frame loss G 711 gives 4 5 G 729 A AB gives 3 8 G 728 iLBC gives 3 9 MOS LQK Version Version of the Cisc...

Page 185: ...vents lost frames from the start of the voice stream includes severely concealed seconds Severely Conceal Secs Number of seconds that have more than 5 percent concealment events lost frames from the start of the voice stream Latency1 Estimate of the network latency expressed in milliseconds Represents a running average of the round trip delay measured when RTCP receiver report blocks are received ...

Page 186: ...er 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone Status Menu 7 20 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6 0 OL 12457 01 ...

Page 187: ... you can obtain from the phone s web page You can use this information to remotely monitor the operation of a phone and to assist with troubleshooting You can also obtain much of this information directly from a phone For more information see Chapter 7 Viewing Model Information Status and Statistics on the Cisco Unified IP Phone For more information about troubleshooting the Cisco Unified IP Phone...

Page 188: ...d Communications Manager Administration by choosing Device Phone Phones registered with Cisco Unified Communications Manager display the IP address at the top of the Phone Configuration web page On the phone take either of these actions If the phone is registered with Cisco Unified Communications Manager press the Application Menu button choose Settings Network Configuration and then scroll to the...

Page 189: ... port on the phone For more information see the Network Statistics section on page 8 12 Network Displays information about network traffic to and from the network port on the phone For more information see the Network Statistics section on page 8 12 Device Logs Includes the following hyperlinks which provide information that you can use for troubleshooting Console Logs Includes hyperlinks to indiv...

Page 190: ...ll phones Step 3 Click the device name to open the Phone Configuration window for the device Step 4 From the Web Access drop down list box choose Disabled Step 5 Click Update Note Some features such as Cisco Quality Report Tool do not function properly without access to the phone web pages Disabling web access also affects any serviceability application that relies on web access such as CiscoWorks...

Page 191: ...f the firmware running on the phone Hardware Revision Revision value of the phone hardware Serial Number Serial number of the phone Model Number Model number of the phone Message Waiting Indicates if there is a voice message waiting on any line for this phone UDI Displays the following Cisco Unique Device Identifier UDI information about the phone Device Type Indicates hardware type For example ph...

Page 192: ... the Accessing the Web Page for a Phone section on page 8 2 and then click the Network Configuration hyperlink Time Zone Timezone obtained from the Date Time Group in Cisco Unified Communications Manager to which the phone belongs Date Date obtained from the Date Time Group in Cisco Unified Communications Manager to which the phone belongs 1 The Version Identifier field might display blank if usin...

Page 193: ...k used by the phone TFTP Server 1 Primary Trivial File Transfer Protocol TFTP server used by the phone Default Router 1 5 Default router used by the phone Default Router 1 and optional backup routers Default Router 2 5 DNS Server 1 5 Primary Domain Name System DNS server DNS Server 1 and optional backup DNS servers DNS Server 2 5 used by the phone Operational VLAN ID Auxiliary Virtual Local Area N...

Page 194: ...tandby Cisco Unified Communications Manager server to which the phone switches if the current server becomes unavailable Blank No current connection to this Cisco Unified Communications Manager server An option may also include the Survivable Remote Site Telephony SRST designation which indicates an SRST router capable of providing Cisco Unified Communications Manager functionality with a limited ...

Page 195: ...ve TFTP server Forwarding Delay Indicates whether the internal switch begins forwarding packets between the PC port and switched port on the phone when the phone becomes active Idle URL URL that the phone displays when the phone has not been used for the time specified by Idle URL Time and no menu is open Idle URL Time Number of seconds that the phone has not been used and no menu is open before t...

Page 196: ...T half duplex 10F 10 BaseT full duplex 100H 100 BaseT half duplex 100F 100 BaseT full duplex 1000H 1000 BaseT half duplex 1000F 1000 BaseT full duplex No Link No connection to the PC port TFTP Server 2 Backup TFTP server that the phone uses if the primary TFTP server is unavailable User Locale User locale associated with the phone user Identifies a set of detailed information to support users incl...

Page 197: ... video calls when connected to an appropriately equipped PC Voice VLAN Enabled Indicates whether the phone allows a device attached to the PC port to access the Voice VLAN Auto Line Select Indicates whether the phone shifts the call focus to incoming calls on all lines DSCP for Call Control DSCP IP classification for call control signaling DSCP for Configuration DSCP IP classification for any phon...

Page 198: ...this area To display a network statistics area access the web page for the phone as described in the Accessing the Web Page for a Phone section on page 8 2 and then click the Ethernet Information the Access and or the Network hyperlink Table 8 3 Ethernet Information Area Items Item Description Tx Frames Total number of packets transmitted by the phone Tx broadcast Total number of broadcast packets...

Page 199: ...in size Rx shortGood Total number of good packets received that are less than 64 bytes size Rx longGood Total number of good packets received that are greater than 1522 bytes in size Rx longErr Total number of FCS error packets or Align error packets received that are greater than 1522 bytes in size Rx size64 Total number of packets received including bad packets that are between 0 and 64 bytes in...

Page 200: ...itting due to medium being busy Tx lateCollision Number of times that collisions occurred later than 512 bit times after the start of packet transmission Tx totalGoodPkt Total number of good packets multicast broadcast and unicast received by the phone Tx Collisions Total number of collisions that occurred while a packet was being transmitted Tx excessLength Total number of packets not transmitted...

Page 201: ...treams information when it is on a a call or running a service that sends or receives audio or data The streaming statistics areas on a phone s web page provide information about the streams Most calls use only one stream Stream 1 but some calls use additional streams For example a barged call uses Stream 1 and Stream 2 To display a Streaming Statistics area access the web page for the phone as de...

Page 202: ...ally received where the number of received packets includes any that are late or duplicate The value displays as 0 if the connection was set to send only mode Avg Jitter Estimate of mean deviation of the RTP data packet inter arrival time measured in milliseconds The value displays as 0 if the connection was set to send only mode Rcvr Codec Type of audio encoding used for the received stream Rcvr ...

Page 203: ...with no frame loss G 711 gives 4 5 G 729 A AB gives 3 8 G 728 iLBC gives 3 9 MOS LQK Version Version of the Cisco proprietary algorithm used to calculate MOS LQK scores Cumulative Conceal Ratio Total number of concealment frames divided by total number of speech frames received from start of the voice stream Interval Conceal Ratio Ratio of concealment frames to speech frames in preceding 3 second ...

Page 204: ...rts have been received Sender Report Time Received1 Last time at which an RTCP Sender Report was received Rcvr Size RTP packet size in milliseconds for the received stream Rcvr Discarded RTP packets received from network but discarded from jitter buffers Rcvr Reports Received1 Number of times RTCP Receiver Reports have been received Rcvr Report Time Received1 Last time at which an RTCP Receiver Re...

Page 205: ... registered Cisco com users at this URL http www cisco com warp customer 788 AVVID telecaster_trouble html If you need additional assistance to resolve an issue see the Obtaining Documentation Obtaining Support and Security Guidelines section on page xvi This chapter includes these topics Resolving Startup Problems page 9 2 Cisco Unified IP Phone Resets Unexpectedly page 9 9 Troubleshooting Cisco ...

Page 206: ...nect a Cisco Unified IP Phone into the network port the phone should go through its normal startup process as described in the Verifying the Phone Startup Process section on page 3 12 and the phone screen should display information If the phone does not go through the startup process the cause may be faulty cables bad connections network outages lack of power and so on Or the phone may not be func...

Page 207: ...t of the phone For instructions see the Performing a Factory Reset section on page 9 20 If after attempting these solutions the screen on the Cisco Unified IP Phone does not display any characters after at least five minutes contact a Cisco technical support representative for additional assistance Symptom The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager If th...

Page 208: ...f the network is down between the phone and the TFTP server or Cisco Unified Communications Manager the phone cannot start up properly Ensure that the network is currently running Verifying TFTP Server Settings You can determine the IP address of the TFTP server used by the phone by looking at the TFTP Server 1 option on the Settings Network Configuration menu on the phone For information about di...

Page 209: ...Switch Port Problems available at this URL http www cisco com warp customer 473 53 shtml IP Address Subnet Mask Default Router If you have assigned a static IP address to the phone you must manually enter settings for these options See the Network Configuration Menu section on page 4 7 for instructions If you are using DHCP check the IP addresses distributed by your DHCP server Refer to Understand...

Page 210: ... tips on resolving this problem Cisco Unified Communications Manager and TFTP Services Are Not Running If the Cisco Unified Communications Manager or TFTP services are not running phones may not be able to start up properly However in such a situation it is likely that you are experiencing a system wide failure and that other phones and devices are unable to start up properly If the Cisco Unified ...

Page 211: ...o remove the phone from the Cisco Unified Communications Manager database Step 3 Add the phone back to the Cisco Unified Communications Manager database See the Adding Phones to the Cisco Unified Communications Manager Database section on page 2 11 for details Step 4 Power cycle the phone Note When you remove a phone from the Cisco Unified Communications Manager database its configuration file is ...

Page 212: ...ones to the Cisco Unified Communications Manager Database section on page 2 11 to ensure that the phone has been added to the Cisco Unified Communications Manager database To verify that the phone is in the Cisco Unified Communications Manager database choose Device Phone Find from Cisco Unified Communications Manager Administration to search for the phone based on its MAC Address For information ...

Page 213: ...ngs page 9 10 Checking Static IP Address Settings page 9 10 Verifying Voice VLAN Configuration page 9 10 Verifying that the Phones Have Not Been Intentionally Reset page 9 11 Eliminating DNS or Other Connectivity Errors page 9 11 Checking Power Connection page 9 12 Verifying Physical Connection Verify that the Ethernet connection to which the Cisco Unified IP Phone is connected is up For example c...

Page 214: ...Unified IP Phones send messages with request type 151 to renew their DHCP address leases If the DHCP server expects messages with request type 150 the lease will be denied forcing the phone to restart and request a new IP address from the DHCP server Checking Static IP Address Settings If the phone has been assigned a static IP address verify that you have entered the correct settings See the Netw...

Page 215: ...t Reset from Cisco Unified Communications Manager Administration Reset Restart Phone closed due to receiving a Reset Restart from Cisco Unified Communications Manager Administration Eliminating DNS or Other Connectivity Errors If the phone continues to reset follow these steps to eliminate DNS or other connectivity errors Procedure Step 1 Use the Erase softkey to reset phone settings to their defa...

Page 216: ...Phone section on page 2 15 Step 6 Power cycle the phone Checking Power Connection In most cases a phone will restart if it powers up using external power but loses that connection and switches to PoE Similarly a phone may restart if it powers up using PoE and then gets connected to an external power supply Troubleshooting Cisco Unified IP Phone Security Table 9 1 provides troubleshooting informati...

Page 217: ...se errors typically indicate that 802 1X authentication is enabled on the phone but the phone is unable to authenticate 1 Verify that you have properly configured the required components see the Supporting 802 1X Authentication on Cisco Unified IP Phones section on page 1 23 for more information 2 Confirm that the shared secret is configured on the phone see the 802 1X Authentication and Status se...

Page 218: ...Secret Phone cannot obtain a DHCP assigned IP address These errors typically indicate that the phone has completed a factory reset see the Performing a Factory Reset section on page 9 20 while 802 1X was enabled A factory reset deletes the shared secret which is required for 802 1X authentication and network access To resolve this you have two options Temporarily disable 802 1X authentication on t...

Page 219: ...ay cause IP phones to reset lose an active call or be unable to initiate or answer a call Phones may not come up until a broadcast storm ends Moving a network connection from the phone to a workstation If you are powering your phone through the network connection you must be careful if you decide to unplug the phone s network connection and plug the cable into a desktop computer Caution The comput...

Page 220: ...e statistics should match If they do not verify that the other device can handle the codec conversation or that a transcoder is in place to handle the service See the Call Statistics Screen section on page 7 16 for information about displaying these statistics Sound sample mismatch between the phone and another device The RxSize and the TxSize statistics show the size of the voice packets that are...

Page 221: ...e appears in the switch console log HALF_DUX_COLLISION_EXCEED_THRESHOLD To resolve this problem re enable the port from the switch One way audio When at least one person in a call does not receive audio IP connectivity between phones is not established Check the configurations in routers and switches to ensure that IP connectivity is properly configures Peer to peer image distribution fails If the...

Page 222: ...l established with the iLBC protocol does not show that the iLBC codec is being used Call statistics display does not show iLBC as the receiver sender codec Check the following using the Cisco Unified Communications Manager administration pages Both phones are in the iLBC device pool The iLBC device pool is configured with the iLBC region The iLBC region is configured with the iLBC codec Capture a...

Page 223: ...a phone with any of these operations any time after the phone has started up Choose the operation that is appropriate for your situation Table 9 3 Basic Reset Methods Operation Performing Explanation Restart phone From the Main screen press Settings to displays the Settings menu then press Note This factory reset sequence also works from any other screen that does not accept user input Resets any ...

Page 224: ...fault loads file or the term71 default loads file depending on the phone model Before you perform a factory reset ensure that the following conditions are met The phone must be on a DHCP enabled network A valid TFTP server must be set in DCHP option 150 or option 66 on the DHCP server The term70 default loads file or the term71 default loads file and the files specified in that file should be avai...

Page 225: ...d Communications Manager installation You can configure users Cisco Unified IP Phones with QRT When you do so users can report problems with phone calls by pressing the QRT softkey This softkey is available only when the Cisco Unified IP Phone is in the Connected Connected Conference Connected Transfer and or OnHook states When a user presses the QRT softkey a list of problem categories appears Th...

Page 226: ...MOS LQK version number these scores might be compliant with the International Telecommunications Union ITU standard P 564 This standard defines evaluation methods and performance accuracy targets that predict listening quality scores based on observation of actual network impairment Note Concealment ratio and concealment seconds are primary measurements based on frame loss while MOS LQK scores pro...

Page 227: ...se maximum MOS LQK scores under normal conditions with zero frame loss G 711 codec gives 4 5 score G 729A AB gives 3 8 score G 728 iLBC gives 3 9 score Note CVTQ does not support wideband 7 kHz speech codecs as ITU has not defined the extension of the technique to wideband Therefore MOS scores that correspond to G 711 performance are reported for G 722 calls to allow basic quality monitoring rathe...

Page 228: ...ss check with Conceal Ratio and Conceal Seconds for evidence of packet loss and jitter MOS LQK scores decrease significantly Check to see if the phone is using a different codec than expected RxType and TxType Check to see if the MOS LQK version changed after a firmware upgrade Conceal Ratio and Conceal Seconds increase significantly Network impairment from packet loss or high jitter Conceal Ratio...

Page 229: ...vide you with more tips Choose from the sites available for your access level Cisco Unified IP Phone Troubleshooting Resources http www cisco com en US products hw phones ps379 tsd_products_ support_series_home html Cisco Products and Services Technical Support and Documentation http www cisco com en US products sw voicesw tsd_products_support_ category_home html Cleaning the Cisco Unified IP Phon...

Page 230: ...Chapter 9 Troubleshooting and Maintenance Cleaning the Cisco Unified IP Phone 9 26 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6 0 OL 12457 01 ...

Page 231: ...out their Cisco Unified IP Phones Consider including the following types of information on this site How Users Obtain Support for the Cisco Unified IP Phone page A 2 How Users Access the Online Help System on the Phone page A 2 How Users Get Copies of Cisco Unified IP Phone Manuals page A 3 How Users Subscribe to Services and Configure Phone Features page A 3 How Users Access a Voice Messaging Sys...

Page 232: ...hensive online help system To view the main help menu on a phone take one of these actions If the phone is registered with Cisco Unified Communications Manager press the Application Menu button then choose Help from the list of applications By default the Application Menu button is line button 24 the top left line button If the phone is not registered with Cisco Unified Communications Manager pres...

Page 233: ...s also available on the CD ROM titled Cisco Unified Communications Manager Design Installation and Operation Guides which is distributed with Cisco Unified Communications Manager releases For a list of available documentation go to the Cisco Unified IP Phone website at this URL http www cisco com en US products hw phones ps379 tsd_products_support_ series_home html For more information about viewi...

Page 234: ...ccess it with a web browser An overview the tasks that users can accomplish using the web page You can also refer users to Cisco Unified IP Phone 7931G Guide which is available at this URL http www cisco com en US products hw phones ps379 tsd_products_support_ series_home html How Users Access a Voice Messaging System Cisco Unified Communications Manager lets you integrate with many different voic...

Page 235: ...rovide users with the installer for this application To obtain the installer choose Application Install Plugins from Cisco Unified Communications Manager and click Cisco IP Phone Address Book Synchronizer See the Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer section on page A 5 for information about installing the Cisco Unified IP Phone Address Book Synchronizer I...

Page 236: ...lete the process you must next configure the Synchronizer Configuring the Synchronizer Step 1 Open the Cisco Unified IP Phone Address Book Synchronizer If you accepted the default installation directory you can open the application by choosing Start Programs Cisco IP Phone Address Synchronizer Step 2 To configure user information click the Password button The Cisco Unified IP Phone User window app...

Page 237: ...ified IP Phone User Options application Step 10 To start the directory synchronization process click the Synchronize button The Synchronization Status window provides information on the status of the address book synchronization If you chose the user intervention for duplicate entries rule and you have duplicate address book entries the Duplicate Selection window appears Choose the entry that you ...

Page 238: ...ix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries A 8 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6 0 OL 12457 01 ...

Page 239: ...ttons page B 1 Installing the Cisco Unified Communications Manager Locale Installer page B 2 Adding Language Overlays to Phone Buttons To support the needs of international users the button labels on the Cisco Unified IP Phones exhibit icons rather than text to indicate the purposes of the buttons You can purchase language specific text overlays to add to a phone To order these language specific o...

Page 240: ...le Installer on every Cisco Unified Communications Manager server in the cluster Installing the locale installer ensures that you have the latest translated text user and network locales and country specific phone tones available for the Cisco Unified IP Phones You can find locale specific versions of the Cisco Unified Communications Manager Locale Installer at http www cisco com kobayashi sw cent...

Page 241: ... Specifications page C 2 Network and Access Port Pinouts page C 2 Physical and Operating Environment Specifications Table C 1 shows the physical and operating environment specifications for the Cisco Unified IP Phone Table C 1 Physical and Operating Specifications Specification Value or Range Operating temperature 32 to 104 F 0 to 40 C Operating relative humidity 10 to 95 non condensing Storage te...

Page 242: ...ork Port Connector Table C 2 describes the network port connector pinouts In this table BI stands for bidirectional and DA DB DC and DD stand for Data A Data B Data C and Data D respectively Power Options The phone can receive power from IEEE 802 3af compliant data switches Class III The phone can be powered locally with a power adapter Cisco part number CP PWR CUBE 3 and the appropriate power cor...

Page 243: ...escribes the access port connector pinouts In this table BI stands for bidirectional and DA DB DC and DD stand for Data A Data B Data C and Data D respectively Table C 2 Network Port Connector Pinouts Pin Number Function 1 BI_DA 2 BI_DA 3 BI_DB 4 BI_DC 5 5BI_DC 6 6BI_DB 7 7BI_DD 8 BI_DD Table C 3 Access Port Connector Pinouts Pin Number Function 1 BI_DB 2 BI_DB 3 BI_DA 4 BI_DD 5 5BI_DD 6 6BI_DA 7 ...

Page 244: ...Appendix C Technical Specifications Network and Access Port Pinouts C 4 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6 0 OL 12457 01 ...

Page 245: ...g 9 13 9 14 802 1X Authentication menu about 4 36 options Device Authentication 4 40 EAP MD5 4 40 Device ID 4 40 Realm 4 40 Shared Secret 4 40 802 1X Authentication Status menu about 4 36 states 4 41 A abbreviated dialing 5 3 AC adapter connecting 3 7 access to phone settings 3 14 4 3 access port 10 100 PC 3 3 configuring 4 14 connecting 3 7 disabled 4 29 forwarding packets to 4 28 access to phone...

Page 246: ...ect 4 20 auto pickup 5 3 auto registration using 2 12 using with TAPS 2 13 auxiliary VLAN 2 4 B backlight turning on and off automatically 6 7 backlight turning on and off automatically 6 7 Backlight Idle Timeout 4 27 6 9 Backlight On Duration 4 27 6 9 Backlight On Time 4 27 6 8 Backlight On When Incoming Call 4 27 barge 1 25 5 4 call security restrictions 1 21 BAT Bulk Administration Tool 2 14 BL...

Page 247: ... with 2 2 required for Cisco Unified IP Phones 3 2 verifying settings 9 6 Cisco Unified Communications Manager Administration adding telephony features using 5 2 configuring backlight using 6 7 Cisco Unified IP Phone adding manually to Cisco Unified Communications Manager 2 14 adding to Cisco Unified Communications Manager 2 11 cleaning 9 25 configuration checklist 1 27 1 28 configuration requirem...

Page 248: ...p network settings 3 13 user features 5 23 wideband codec 6 5 connecting handset 3 7 headset 3 7 to AC adapter 3 7 to a computer 3 7 to the network 3 7 Console Logs web page 8 3 Core Dumps web page 8 3 CTL file deleting from phone 9 19 requesting 2 9 unlocking 4 37 custom phone rings about 6 2 creating 6 2 6 4 PCM file requirements 6 4 D daisy chaining 9 15 data VLAN 2 4 Days Backlight Not Active ...

Page 249: ... 30 DSCP For Services 4 30 Dynamic Host Configuration Protocol See DHCP E EAP MD5 4 40 editing configuration values 4 5 encrypted call 1 19 encrypted configuration file 1 17 encryption media 1 13 1 17 signaling 1 13 1 17 Enterprise Advertise G 722 4 26 Erase softkey 9 19 error messages used for troubleshooting 9 4 Ethernet Configuration menu about 4 27 options Forwarding Delay 4 28 Span to PC Port...

Page 250: ... 5 connecting 3 5 disabling 3 6 quality 3 6 sound quality 3 6 using 3 4 wideband 6 5 Headset Enabled 4 23 headset port 3 7 hold 5 11 hold reversion 5 11 Host Name 4 8 HTTP description 1 8 HTTP Configuration menu about 4 17 options Authentication URL 4 18 Directories URL 4 18 Idle URL 4 18 Idle URL Time 4 19 Information URL 4 18 Messages URL 4 18 Proxy Server URL 4 18 Services URL 4 18 hunt group 5...

Page 251: ...rver 4 31 Locale Configuration menu about 4 19 options Network Locale 4 19 Network Locale Version 4 19 User Locale 4 19 User Locale Char Set 4 19 User Locale Version 4 19 Locale Installer B 2 localization Installing the Cisco Unified Communications Manager Locale Installer B 2 phone button overlays for B 1 Locally Significant Certificate LSC 3 13 lock icon 1 19 Logging Display 4 30 log out of hunt...

Page 252: ...alues 4 4 4 5 locking options 4 4 options Admin VLAN ID 4 12 Alternate TFTP 4 13 BOOTP Server 4 8 CDP on PC port 4 32 CDP on switch port 4 33 Default Router 1 5 4 11 DHCP Address Released 4 13 DHCP Enabled 4 13 DHCP Server 4 8 DNS Server 1 5 4 12 Domain Name 4 8 Host Name 4 8 IP Address 4 9 Load Server 4 31 Log Server 4 35 MAC Address 4 8 Operational VLAN ID 4 12 PC Port Configuration 4 14 PC VLAN...

Page 253: ... O on hook call transfer 5 14 Operational VLAN ID 4 12 other group pickup 5 15 P padlock icon 1 19 4 4 PC connecting to the phone 3 4 PCM file requirements for custom ring types 6 4 PC Port Configuration 4 14 PC Port Disabled 4 29 PC VLAN 4 15 Peer Firmware Sharing 4 34 personal directories 5 19 phone button templates modifying 5 20 phone settings access 4 2 physical connection verifying 9 9 plugg...

Page 254: ...ee RTP Recording Tone 4 23 Recording Tone Duration 4 25 Recording Tone Local Volume 4 24 Recording Tone Remote Volume 4 24 redial 5 15 reset factory 9 20 resetting basic 9 19 Cisco Unified IP Phone 9 19 continuously 9 8 9 9 intentionally 9 11 methods 9 19 Reverting Focus Priority 4 20 ring activity 5 16 RingList xml file format 6 3 RTP Control Protocol 4 32 S SCCP description 1 9 secure conference...

Page 255: ...Web Access Enabled 4 30 Security Mode 4 30 security profiles 1 17 services configuring for users 5 22 description 5 16 subscribing to 5 22 Services URL 4 18 Services URL button 5 17 Settings menu access 3 14 4 3 Settings softkey 1 6 7 4 shared line 5 17 shield icon 1 19 signaling authentication 1 16 signaling encryption 1 17 silent monitoring 5 16 softkey templates configuring 5 21 Span to PC Port...

Page 256: ...ns for Cisco Unified IP Phone C 1 telephony features abbreviated dialing 5 3 Audible message waiting indicator 5 3 auto answer 5 3 auto pickup 5 3 barge 1 25 5 4 block external to external transfer 5 4 Busy Lamp Field BLF speed dial 5 4 call display restrictions 5 5 caller ID 5 7 call forward 5 5 call forward configurable display 5 5 call park 5 6 call pickup 5 6 call recording 5 6 call waiting 5 ...

Page 257: ...stem 5 18 TFTP description 1 9 troubleshooting 9 4 TFTP Server 1 4 10 TFTP Server 2 4 11 time displayed on phone 3 2 Time of Day Routing 5 17 TLS 2 7 transfer 5 17 Transmission Control Protocol See 1 9 Transport Layer Security See TLS Trivial File Transfer Protocol See TFTP troubleshooting Cisco Unified Communications Manager settings 9 6 Cisco Unified IP Phone 9 1 DHCP 9 10 DNS 9 11 DNS settings ...

Page 258: ...rsion 7 15 startup process 3 12 Video Capability Enabled 4 23 video support 5 18 VLAN auxiliary for voice traffic 2 4 configuring 4 12 configuring for voice networks 2 3 native for data traffic 2 4 verifying 9 10 voice messaging system 1 4 5 18 5 21 voice messaging system accessing A 4 voice quality metrics 7 18 8 17 voice VLAN 2 4 Voice VLAN Enabled 4 29 W wall mounting 3 11 Web Access Enabled 4 ...

Page 259: ...Phone 7931G Administration Guide for Cisco Unified Communications Manager 6 0 OL 12457 01 Index Stream 3 8 3 8 15 wideband codec configuring 6 5 Wideband Headset 4 25 Wideband Headset UI Control 4 22 X XmlDefault cnf xml 2 7 ...

Page 260: ...Index IN 16 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6 0 OL 12457 01 ...

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