Cisco 7920 Series User Manual Download

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Troubleshooting Your Phone

Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide for Cisco Unified Communications Manager

FCS REVIEW DRAFT - CISCO CONFIDENTIAL

Using the Quality Reporting Tool

Your system administrator may temporarily configure your phone with the Quality Reporting Tool
(QRT) to troubleshoot performance problems. You can choose

Options >

QRT

to submit information

to your system administrator. Depending on configuration, use the QRT to:

•

Immediately report an audio problem on the current call

•

Select a general problem from a list of categories and choose reason codes

Summary of Contents for 7920 Series

Page 1: ...arters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Cisco Unified Wireless IP Phone 7925G 7925G EX and 7926G User Guide for Cisco Unified Communications Manager 8 0 1 Text Part Number ...

Page 2: ...F C S R E V I E W D R A F T C I S CO CO N F I D E N T I A L ...

Page 3: ...ngs menu Tools Services menu World Press number key for menu option Adjust display brightness Choose Settings Phone Settings Display Settings and select Display Brightness Press or then press Save Go to main screen from Line View Press left arrow Toggle ringer to vibrate or ring Press and hold Adjust ringer handset or speaker volume Press up or down Mute unmute your phone Press to toggle Activate ...

Page 4: ...move Remove a conference participant Trnsfer Transfer a call Entering Text Phone Screen Icons Character Press key one or more times Space Press Number Press the number key Symbol Press these keys to enter to enter space _ to enter to enter Line and Call States Call on hold Shared line in use Call Forwarding enabled Incoming call or BLF monitored line is ringing BLF Pickup only BLF monitored line i...

Page 5: ... Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Performance Information 2 Cisco Product Security Overview 6 Accessibility Features 6 Connecting Your Phone 8 Installing the Phone Battery 8 Charging the Phone Battery 11 Using the AC Power Supply to Charge the Battery 12 Using the USB Cable and USB Port on the PC to Charge the Battery 14 Powering On the Phone 15 Sett...

Page 6: ...s vs Calls 31 Understanding Line and Call Icons 32 Understanding Out of Range Alerts 33 Understanding Feature Availability 34 Bluetooth Wireless Headset Support 34 Handsfree Profile Support on the Phone 34 Cleaning the Phone 35 Basic Call Handling 36 Placing a Call Basic Options 36 Placing a Call Additional Options 38 Answering a Call 40 Ending a Call 42 Using Hold and Resume 42 Using Mute 43 Swit...

Page 7: ...ed Lines 60 Using Barge to Add Yourself to a Shared Line Call 61 Understanding Barge Features 61 Using Barge Features 61 Preventing Others from Viewing or Joining a Shared Line Call 62 Using BLF to Determine a Line State 63 Making and Receiving Secure Calls 64 Tracing Suspicious Calls 65 Prioritizing Critical Calls 65 Using Cisco Extension Mobility 67 Using the Application Button 67 Using the Push...

Page 8: ...ied CallManager Release 4 3 and Later 85 Cisco Unified Communications Manager Release 5 0 and Later 86 Using the Phone Book on Your Phone 88 Accessing Voice Messages 93 Accessing Your User Options Web Pages 94 Cisco Unified CallManager Release 4 3 and Later User Options Web Pages 94 Logging In to the User Options Web Pages 94 Subscribing to Phone Services 95 Cisco Unified Communications Manager Re...

Page 9: ...cations Manager FCS REVIEW DRAFT CISCO CONFIDENTIAL Understanding Additional Configuration Options 107 Troubleshooting Your Phone 109 General Troubleshooting 109 Viewing Phone Administration Data 110 Using the Quality Reporting Tool 111 Cisco One Year Limited Hardware Warranty Terms 113 Index 1 ...

Page 10: ...6 OL 16132 01 FCS REVIEW DRAFT CISCO CONFIDENTIAL ...

Page 11: ...es page 26 Make calls See Placing a Call Basic Options page 36 Put calls on hold See Using Hold and Resume page 42 Mute calls See Using Mute page 43 Transfer calls See Transferring Calls page 44 Make conference calls See Making Conference Calls page 48 Forward calls to another number See Forwarding Calls to Another Number page 46 Share a phone number See Using a Shared Line page 60 Answer calls ri...

Page 12: ... or using your wireless IP phone Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger You are in a situation that could cause bodily injury Before you work on any equipment be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents Use the statement number provided at the end of each warning to locate its translatio...

Page 13: ...uilding installation Install only in accordance with national and local wiring regulations Statement 1045 Warning Do not use the Cisco Unified Wireless IP phone 7925G and 7926G in hazardous environments such as areas where high levels of explosive gas may be present Check with the site safety engineer before using any type of wireless device in such an area Warning Do not charge the battery of Cis...

Page 14: ...tery pack is intended for use only with this device Caution Do not disassemble crush puncture or incinerate the battery pack Caution To avoid risk of fire burns or damage to your battery pack do not allow a metal object to touch the battery contacts Caution Handle a damaged or leaking battery with extreme care If you come in contact with the electrolyte wash the exposed area with soap and water If...

Page 15: ...WR 7925G NA United Kingdom CP PWR 7925G UK Note The battery and power supply are not provided with your phone To order the battery and power supply contact your local dealer Power Outage The ability to access emergency service through the phone depends on the wireless access point being powered If there is an interruption in the power supply Service and Emergency Calling Service dialing will not f...

Page 16: ... because Cisco has no control over the quality of external devices cables and connectors The system will perform adequately when suitable devices are attached using good quality cables and connectors Caution In European Union countries use only external headsets that are fully compliant with the EMC Directive 89 336 EC Cisco Product Security Overview This product contains cryptographic features an...

Page 17: ...Getting Started Cisco Unified Wireless IP Phone 7925G 7925G EX and 7926G User Guide for Cisco Unified Communications Manager FCS REVIEW DRAFT CISCO CONFIDENTIAL ...

Page 18: ...ged battery provides the following hours of service The standard battery provides up to 9 5 hours of talk time or up to 180 hours of standby time The extended battery provides up to 13 hours of talk time or up to 240 hours of standby time Note Using a Bluetooth wireless headset reduces the talk time and standby time for both types of batteries In addition how the system administrator configures yo...

Page 19: ...926G User Guide for Cisco Unified Communications Manager FCS REVIEW DRAFT CISCO CONFIDENTIAL To remove the phone cover follow the steps in the graphic below 1 Push locking catch to the left to release the cover 2 Lift and remove the cover of the battery compartment 187525 1 2 ...

Page 20: ... in the graphic below 1 Align battery to the bottom of the battery compartment making sure that the metal contacts on the phone and battery face each other 2 Press the battery into the battery compartment until it locks into place Make sure that it lines up with the phone 187526 1 2 Battery ...

Page 21: ...Battery You can charge the battery in your wireless IP phone by connecting the AC power supply or the USB cable to your phone For more information see these sections Using the AC Power Supply to Charge the Battery page 12 Using the USB Cable and USB Port on the PC to Charge the Battery page 14 1 Align locking catches at the bottom of the cover to the notches on the phone 2 Press the cover firmly a...

Page 22: ...ng charged After the battery is charged you can unplug the power supply cord or you can leave the phone plugged into the power cord Note Depending on configuration your phone may automatically power off when it is connected to an AC power source AC power sources include the power supply desktop charger or multi charger If the phone is in use during a call or is using an XML phone service when it i...

Page 23: ...supply follow the steps in this graphic 1 Lift the mini USB port cover bottom of phone 2 Swing the port cover to one side 3 Insert the AC power supply mini USB connector in the port 4 Insert the AC plug adapter in the slot on the power supply 5 Insert the AC power supply in a wall outlet 6 Indicator light Indicates the charging status Red Battery charging in process Green Battery charging is compl...

Page 24: ...e battery use this diagram and follow the steps If you want to Then Charge the battery using the USB cable 1 Insert the mini USB connector on the USB cable into the phone 2 Insert the USB A type connector into the USB port on your PC Note If the Found New Hardware Wizard opens use the next row in this table to stop it 3 Monitor the indicator light after the phone briefly displays USB Connected on ...

Page 25: ...and click Next 4 After a few moments the Cannot Install This Hardware dialog appears Click Don t prompt me again to install this software 5 Click Finish to close the dialog box If you want to Then Power on the phone 1 Press and hold the red button until the phone powers on 2 You might need to enter a username and password to access the wireless network For more information see Setting Username and...

Page 26: ...icating that this screen is locked For assistance contact your system administrator 3 Highlight WLAN Configuration and press View 4 Scroll to Username or Password and press 5 Using the keypad enter your username or password in the New Username or New Password field For assistance see Entering and Editing Text page 16 Note You can use up to 32 alphanumeric characters for the EAP LEAP password 6 To ...

Page 27: ...t The phone will re start Accessories for the Cisco Unified Wireless IP Phone 7925G 7925G EX and 7926G Accessories that are available for your phone include the following Standard and extended batteries AC power supplies for different geographical areas Desktop charger Multi charger Carrying cases Lock sets Warning Use CSA or ATEX qualified accessories with the Cisco Unified IP Wireless Phone 7925...

Page 28: ...he Cisco Unified IP Phone user Some potential humming or buzzing sounds can be caused by a range of outside sources for example electric lights being near electric motors large PC monitors In some instances the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users Using Bluetooth Wireless Headsets Us...

Page 29: ...25G 7925G EX and 7926G Accessory Guide To install the lock set use the diagram and follow these steps Note The lock set does not include the cable lock If you want to Then Install the lock set on the phone 1 Put the security cable around a post or through a hole in the desktop Insert the loops at the ends of the security cable through the C ring 2 Insert the C ring with cable loops through the slo...

Page 30: ...nication over the same wireless LAN that your computer uses allowing you to place and receive phone calls put calls on hold transfer calls make conference calls and so on In addition to basic call handling features your phone can provide enhanced productivity features that extend your call handling capabilities Depending on the configuration your phone supports Use of Bluetooth wireless headsets i...

Page 31: ...res Explosibles ATEX Zone 2 Class 22 and Canadian Standards Association CSA Division 2 Class 1 certified full feature telephone The phone is certified for use in potentially explosive environments in the gas oil and chemical production fields as well as dust filled environments The phone has Ingress Protection 64 IP 64 level protection indicating a dust tight equipment which is protected against s...

Page 32: ...rvices Online customizing of phone features and services from your User Options web pages Potentially Explosive Environments Your Cisco Unified Wireless IP Phone 7925G EX is ATEX Zone 2 and CSA Class 1 Division II certified equipment This means the phone can be operated in an area in which an explosive gas atmosphere is not likely to occur in normal operation and if it does occur is likely to do s...

Page 33: ...is connected to AC power source and battery is charging Solid green Phone is connected to AC power source and battery is fully charged Fast blinking red Incoming call Phone can be charging or fully charged Slow blinking red Voice message When phone is connected to AC power source the red light displays longer than when using only the battery Slow blinking green every two seconds Phone is using onl...

Page 34: ...n screen Directory Line View Settings Services Allows you to scroll up and down menus to highlight options and to move left and right through phone numbers and text entries 6 Select button Activates the Help menu from the main screen Allows you to select a menu item a softkey a call or an action 7 Power End button red Turns the phone on or off ends a connected call or silences the ring during an i...

Page 35: ...answer a ringing call or after dialing a number to place the call 14 Left softkey button Activates the softkey option displayed on the screen When set up by you allows you to directly access your messages or open the Phone Book when the phone is idle 15 Mute button Toggles the mute feature on or off 16 Volume button When the phone is idle allows you to control the ring volume turn on the vibrate o...

Page 36: ...Phone 7925G 7925G EX and 7926G has only two softkey buttons the Options softkey displays the list of available feature options for the phone The features in the Options list change depending on whether the phone is idle or in an active call This is what your main screen looks like with the Options list open 6 5 4 1 3 2 187865 ...

Page 37: ...dicates speaker mode is active Mute icon Indicates mute is active Headset icon Indicates headset is active Ringer Off icon Indicates the phone alert is silent Vibrate icon Indicates the phone alert is vibrate only Vibrate and Ring icon Indicates the phone alert is vibrate and ring Voice Message icon Indicates you have a voice message Application icon Indicates the application such as Push to Talk ...

Page 38: ...ur phone Home Screen with Main Screen Displayed This is a home screen with the main screen displayed 3 Options Menu Displays softkey features for the current call state 4 Softkey labels area Ph Book Options Displays softkey options and provides access to the Options list of softkey features Displays the active navigation arrows for the menu or screen 5 Status and information Your current options P...

Page 39: ...me screen in Line View To access the main screen press Understanding Feature Buttons and Menus From the main screen you can use the Navigation button to access feature menus If you want to Then Open a feature menu Press an arrow on the Navigation button to access one of these menus from the main screen Directory Line View Settings Services Scroll through a menu or list Press the Navigation button ...

Page 40: ...n press from any menu level Reposition the cursor to edit a phone number or name Press the Navigation button left or right Select a highlighted call or option Press Access Help From the main screen press If you want to Then View the main menu Press and wait a few seconds for the menu to display Main menu topics include About Your Cisco Unified IP Phone Details about your phone How do I Procedures ...

Page 41: ...creen Note The keypad lock is temporarily disabled when you have an incoming call Setting the Keypad to Automatically Lock page 79 Unlock the phone keypad Press Unlock When the screen displays Unlock Keypad press OK and the icon disappears Note You must press the Unlock and OK softkeys when they appear or the keypad remains locked Toggle between ring and vibrate mode Press and hold until the scree...

Page 42: ...and another connected 3956933 Your phone displays these icons to help you determine the line and call state 1 Phone Status line Icons and your directory number 2 Call Activity area Calling party information connection duration and call state icon 3 Status line Status of the selected line 4 Softkey labels Call feature and Options list Icon Line or call state Description On hook line No call activit...

Page 43: ...e 63 BLF monitored line is in use See Using BLF to Determine a Line State page 63 BLF monitored line is in Do Not Disturb state See Using BLF to Determine a Line State page 63 BLF indicator is unavailable for this line See Using BLF to Determine a Line State page 63 Remote line in use A shared line is in use remotely See Using a Shared Line page 60 Call on hold You have put this call on hold See U...

Page 44: ... page 69 Handsfree Profile Support on the Phone Your phone supports certain features of the Handsfree Profile The Handsfree Profile is a standard set of features that enable you to use handsfree devices such as Bluetooth wireless headsets to perform certain tasks without having to handle the phone allowing you to be handsfree For example instead of pressing Redial on your phone you can redial a nu...

Page 45: ...erring to the same feature For more information on using handsfree features see the documentation provided by the device manufacturer Cleaning the Phone Gently wipe the phone screen and phone with a soft dry cloth or a moist wipe Note The Cisco Unified Wireless IP Phone 7925G and 7926G is resistant to dust and spills but if you wish to further protect your phone you can purchase a silicon case for...

Page 46: ...en For more information see Place a call using the handset 1 Dial the phone number 2 Press to place your call Note No dial tone occurs Answering a Call page 40 Place a call using the speaker mode on the handset 1 Press and hold button to activate the speaker 2 Dial the phone number 3 Press to place your call Note Press and hold button again to turn off speaker mode Using a Handset Headset and Spea...

Page 47: ...logs redial or call directory entries See your system administrator for more information Dial a number from the Phone Book 1 Choose Phone Book or Ph Book if available 2 Highlight a contact name then do one of the following Scroll left or right until you see the icon for the phone number work phone home phone mobile phone or other phone Choose Options Details highlight a phone number 3 Press or Opt...

Page 48: ...e additional options If you want to Then For more information see Speed dial a contact number in your local phone book Do one of the following Press and hold a speed dial hot key for about two seconds Note If dialing a two digit number enter the first digit then press and hold the second digit for about two seconds Choose Directory Speed Dials highlight a speed dial and press Using the Phone Book ...

Page 49: ...ial to place the call when the line is available Your system administrator See if a line associated with a speed dial call record or directory listing is busy before placing a call to that line Look for Busy Line Feature indicators Using BLF to Determine a Line State page 63 Make a priority precedence call 1 Enter the MLPP access number 2 Press 3 Dial the phone number 4 Press Prioritizing Critical...

Page 50: ...fore using Fast Dial your system administrator must configure this feature Contact your system administrator for more information 1 Choose Fast Dial Service name can vary 2 Scroll to or press the index number to find the entry 3 Press If you want to Then For more information see Answer a call Press Using Any Key to Answer the Phone page 78 Silence the ring for an incoming call Press or The call co...

Page 51: ...ation see your Bluetooth wireless headset documentation Note If iDivert is not configured for your phone by the system administrator the phone ignores the call reject request Accessing Voice Messages page 93 Retrieve a parked call on another phone Use Call Park Tracing Suspicious Calls page 65 Use your phone to answer a call ringing elsewhere Use Call Pickup Picking Up a Redirected Call on Your Ph...

Page 52: ... line setting Briefly displaying a Hold Reversion message in the status bar at the bottom of the phone screen If you want to Then End the call Choose EndCall or Options EndCall Disconnect one call but preserve another call on the same line Choose EndCall or Options EndCall If necessary remove the call from hold first If you want to Then Put a call on hold 1 Make sure the call you want to put on ho...

Page 53: ...Your system administrator determines the Hold Reversion alert duration Using Mute With Mute enabled you can hear other parties on a call but they cannot hear you You can use Mute with the phone or a headset Remove a call from hold on a different line 1 Press to change to another line 2 Press Resume Note If a single call is holding on this line the call automatically resumes If another call is hold...

Page 54: ... 1 Make sure the call that you want to switch to is highlighted 2 Press Resume Any active call is placed on hold and the selected call is resumed Switch between connected calls on different lines 1 Press to change to another line 2 If a single call is holding on the line the call automatically resumes If another call is holding scroll to highlight the appropriate call and press Resume Switch from ...

Page 55: ...lternately complete the transfer by disconnecting Talk to the transfer recipient before transferring a call consult transfer 1 From an active call choose Options Trnsfer 2 Dial the target number 3 Wait for the transfer recipient to answer 4 Choose Options Trnsfer again to complete the transfer or EndCall to cancel Note If your phone supports on hook transfer you can alternately complete the transf...

Page 56: ...your system administrator might restrict the call forwarding feature to numbers within your company Call forwarding is phone line specific If a call reaches you on a line where call forwarding is not enabled the call will ring as usual If you want to Then Set up Call Forward All on your primary line Choose Options CFwdAll and enter a target phone number Cancel Call Forward All on your primary line...

Page 57: ...r of links permitted in a call forwarding chain Using Do Not Disturb You can use the Do Not Disturb DND feature to turn off only the ringer on your phone or to turn off all audible and visual notifications of incoming calls Your system administrator enables DND for your phone When DND and Call Forward are both enabled on your phone calls are forwarded and the caller does not hear a busy tone DND i...

Page 58: ...ff DND Do one of the following Choose Options DND Press then select the DND radio button to turn it off Customize DND settings If your system administrator configured DND settings to appear on the User Options page follow these steps 1 Log in to your User Options web pages See Accessing Your User Options Web Pages page 94 2 From the drop down menu choose User Options Device 3 Set the following opt...

Page 59: ... how your phone is configured if you leave a conference after initiating it the conference might end To avoid this transfer the conference before hanging up Using Join Join allows you to combine two or more existing calls to create a conference in which you are a participant If you want to Then Create a conference 1 From a connected call choose Options Confrn 2 Enter the participant s phone number...

Page 60: ...se Options Select The icon appears next to the selected call Note that the active call is automatically selected 2 Repeat this step for each call that you want to add 3 From a selected call choose Options Join Create a conference by joining together existing calls that are on multiple lines 1 From an active call choose Options Join 2 Press and select the line for calls that you want to include in ...

Page 61: ...ng Conference Participants page 52 If you want to Then Start a Meet Me conference 1 Obtain a Meet Me phone number from your system administrator 2 Distribute the number to participants 3 When you are ready to start the meeting choose Options MeetMe 4 Dial the Meet Me conference number 5 Press Participants can now join the conference by dialing in Note Participants hear a busy tone if they call the...

Page 62: ...Options Update See who initiated the conference While viewing the conference list locate the participant listed at the bottom of the list with an asterisk next to the name Remove any conference participant While viewing the conference list highlight the participant s name and choose Options Remove You can remove participants only if you initiated the conference Drop the last participant added to t...

Page 63: ...u End the intercom call by pressing the EndCall softkey Do this if you do not want to hear the message Talk to the caller by selecting the intercom line and use either the handset headset or speaker The intercom call becomes a two way connection so that you can talk with the caller When using the intercom feature be aware of the following From an intercom line you can only dial other intercom line...

Page 64: ...l the intercom target number After you hear the intercom alert tone begin speaking Receive an intercom call When you hear the intercom alert tone handle the call in one of these ways Listen to the message in one way audio Talk to the caller by pressing and selecting the intercom line End the call by pressing EndCall If you want to Then ...

Page 65: ... Dial Hot Key page 55 Line View Speed Dial page 56 Abbreviated Dial page 56 Fast Dial page 56 Speed Dial Hot Key A speed dial hot key allows you to quickly dial a Phone Book contact number stored locally on your phone You can set up 99 speed dial hot keys from your phone To make a call simply press and hold the speed dial hot key or select a number from Directory Speed Dials On the main Phone Book...

Page 66: ...ey For more information see Using Speed Dial and Fast Dial page 56 and Setting Up Speed Dials on the Web page 97 Fast Dial A Fast Dial allows you to make a call from a Fast Dial listing You must first subscribe to the Fast Dial service and set up Fast Dial codes from your User Options web page You can also assign a Fast Dial code to a Personal Address Book entry on the web To make a call choose th...

Page 67: ...he second digit for about two seconds Choose Speed Dials highlight a speed dial and press Use speed dial numbers to call other numbers not in Phone Book 1 Set up speed dial numbers from your User Options web pages 2 To place a call press 3 Scroll to a speed dial number with its label and press Note The Line View displays your directory numbers followed by your speed dial numbers identified with Si...

Page 68: ...ons PickUp If your phone supports auto pickup you are now connected to the call 2 If the call rings on your phone press Answer to connect to the call Answer a call that is ringing on another extension outside of your call pickup group 1 Choose Options GPickUp 2 Enter the group pickup number If your phone supports auto pickup you are now connected to the call 3 If the call rings press Answer to con...

Page 69: ...directed call park number and to monitor whether a directed call park number is occupied or available Tip You have a limited time to retrieve a parked call before it reverts to ringing at the original number See your system administrator for details If you want to Then Store an active call using Call Park 1 During a call choose Options Park 2 Note the call park number that appears on your phone sc...

Page 70: ...In Use Remote message and icon display on your phone when another phone that shares your line has a connected call and Privacy is disabled You can place and receive calls as usual on the shared line even when the In Use Remote message or icon appears Sharing Call Information and Barging Phones that share a line each display information about calls that are placed and received on the shared line Th...

Page 71: ...ared line Calls must be non private calls See Understanding Shared Lines page 60 Understanding Barge Features Depending on how your phone is configured you can add yourself to a non private call on a shared line using either Barge or cBarge cBarge converts the call into a standard conference allowing you to add new participants See Making Conference Calls page 48 for more information about standar...

Page 72: ...bled you can make and receive calls using the shared line as usual The Privacy feature applies to all shared lines on your phone Consequently if you have multiple shared lines and Privacy is enabled coworkers cannot view or barge calls on any of your shared lines View conference participants See Viewing or Removing Conference Participants page 52 Leave a barged call Choose EndCall or If you discon...

Page 73: ...Look for one of these indicators next to the line number Line is in use Line is idle Line is in Do Not Disturb state Line is ringing BLF indicator unavailable for this line See the state of a line listed in a speed dial line Look for one of these indicators next to the line number Line is in use Line is idle Line is in Do Not Disturb state Line is ringing BLF Pickup only BLF indicator unavailable ...

Page 74: ...authenticated Protected call The phone is receiving and transmitting encrypted audio your conversation with another phone A protected call provides a similar level of security as an encrypted call but adds additional security If the call is protected at both ends a security tone plays at the beginning of the conversation Some features such as conference calling shared lines Extension Mobility and ...

Page 75: ... system administrator can add Multilevel Precedence and Preemption MLPP to your phone Keep these terms in mind Precedence indicates the priority associated with a call Preemption is the process of ending an existing lower priority call while accepting a higher priority call that is sent to your phone Verify that the phone on the other end of the connection is also secure Look for the encrypted loc...

Page 76: ... MLPP access number provided by your system administrator followed by the phone number Hear a special ring faster than usual or special call waiting tone You are receiving a priority precedence call An MLPP icon on your phone screen indicates the priority level of the call Want to view priority level of a call Look for an MLPP icon on your phone screen Priority Call Medium priority immediate call ...

Page 77: ...o EM on a phone Settings that are controlled only on the phone are not maintained in your EM profile Using the Application Button The Application Button on left side of phone can be used to start applications such as Push to Talk or other services on your phone Depending on how the Application Button is configured by your system administrator you may be able to use it from the main screen only or ...

Page 78: ...administrator for information about using the barcode scanner Note The Cisco Unified Wireless IP Phone 7926G must be running firmware version 1 4 1 or later If you want to Then Access Push To Talk service See Subscribing to Phone Services page 95 for systems using Cisco Unified CallManager 4 3 or later See Setting Up Phone Services on the Web page 101 for systems using Cisco Unified Communications...

Page 79: ...oAnswer see Using AutoAnswer page 73 for exceptions You can use the headset with all the controls on your phone including and The headset audio remains active when the headset is connected to the phone Use a Bluetooth wireless headset 1 Enable the Bluetooth setting on your phone 2 Scan for a list of Bluetooth devices 3 Select and pair the Bluetooth headset with the phone For more information see U...

Page 80: ... Headsets Your phone supports the use of Bluetooth wireless headsets Enable the Bluetooth setting on your phone before performing tasks such as scanning pairing and unpairing Note Before pairing the Bluetooth headset with the phone follow the instructions in the headset documentation to enable it for operation Switch to the speaker from the handset during a call Press and hold until the icon appea...

Page 81: ...luetooth headset with the phone 1 From the Scan Results list select a Bluetooth headset and press Pair 2 When prompted enter the Bluetooth Passkey then press Select or Options OK Note Obtain the Bluetooth Passkey from your Bluetooth device documentation Pairing must be completed within one minute or it will fail 3 If the pairing succeeds the newly paired headset is added to the Device List and bec...

Page 82: ...Options Unpair 3 Press Yes to confirm The headset disconnects from the phone and is removed from the Device List Disconnect a Bluetooth headset from the phone 1 Choose Phone Settings Bluetooth Device List 2 Select a headset from the list press Options Disconn 3 Press Yes to confirm The headset disconnects from the phone but remains on the Device List without a checkmark next to the device name Swi...

Page 83: ...e AutoAnswer if you receive a high volume of incoming calls or handle calls on behalf of others Your system administrator configures AutoAnswer to work with either your speaker mode or headset If you Then Use AutoAnswer with a headset Keep headset mode active by ensuring the headset is plugged into the phone even when not on a call If your phone is set up to use AutoAnswer in headset mode calls ar...

Page 84: ...a line 1 Choose Phone Settings Sound Settings 2 Select Ring Tone Current Settings 3 Press View to see the current line settings 4 Select a line Note To make a line selection press the number key for the item the button or the Change softkey 5 Scroll to a ring tone in the list and press Play to hear a sample of the ring 6 Press and the icon appears next to the chosen ring 7 Choose Options Save to m...

Page 85: ...ing Only Vibrate Only Silent Vibrate Then Ring Vibrate And Ring The icon appears next to your selection 3 Press Save to make the change or Cancel Note This change applies only to the handset and not the desktop charger If you want to Then Adjust the ring volume level 1 Choose Phone Settings Sound Settings Volumes 2 Select Ring Note To make a ring selection press the number key for the item the but...

Page 86: ... change or Cancel Select the devices that will ring 1 Choose Phone Settings Sound Settings 2 Select Ring Output 3 Select one of the following Headset Speaker default setting Headset and Speaker The icon appears next to your selection 4 Press Save to make the change or Cancel Ring output applies only to wired headsets not Bluetooth headsets If you want to Then Set up the left softkey to open the Ph...

Page 87: ...fault setting 1 Minute 2 Minutes 4 Press Save to make the change or Cancel Note When the display setting time expires the screen dims for 10 seconds then goes dark Change the LED indication for service coverage 1 Choose Phone Settings Display Settings 2 Highlight LED Coverage Indicator then press or Change 3 Select one of the following Enable default setting Disable 4 Press Save to make the change...

Page 88: ... Key to Answer the Phone You can set your phone to allow the use of any key to answer a call If you want to Then Answer calls by pressing any key 1 Choose Phone Settings Keypad Settings 2 Select Any Key Answer 3 Select Enable 4 Press Save to make the change or Cancel Note Under the Any Key Answer option Enabled appears Disable the Any Key Answer option 1 Choose Phone Settings Keypad Settings 2 Sel...

Page 89: ...ll If you want to Then Automatically lock the keypad after using the phone 1 Choose Phone Settings Keypad Settings 2 Select Keypad Auto Lock 3 Select one of these time intervals 15 seconds 30 seconds 60 seconds 4 Press Save to make the change or Cancel Note After the chosen time interval expires the icon appears and the keypad locks Unlock the keypad 1 Press any key and Unlock keypad appears on th...

Page 90: ...network Note Consult with your system administrator if you need to have additional network profiles added or settings changed in a profile Tips When the locked icon appears next to a menu see your system administrator for information If you need to change your EAP or LEAP username and password see Setting Username and Passwords page 16 and consult with your system administrator If you want to Then...

Page 91: ...one are functional Performing WLAN Diagnostics You can run the Site Survey utility from the Diagnostics menu to verify that the APs are providing adequate coverage For more information on using the Site Survey utility see Cisco Unified Wireless IP Phone 7925G 7925G EX and 7926G Administration Guide If you want to Then Ensure a keypad button is functional 1 Choose Phone Settings Diagnostics 2 Selec...

Page 92: ...forming Scanner Diagnostics You can ensure the barcode scanner is functional If you want to Then Ensure that the barcode scanner is functional 1 Choose Phone Settings Diagnostics 2 Select Scanner 3 Position the scanner in front of a barcode and press Scan ...

Page 93: ...3 Scroll to a phone number Note To edit the displayed number to add or to remove a prefix press Options EditDial followed by or to reposition the cursor Use the keypad to enter digits or press to delete numbers 4 Press Dial or Display details for a single call record 1 Press 2 Choose Missed Calls or Received Calls or Placed Calls 3 Highlight a call record 4 Press Details to display information suc...

Page 94: ...d on your phone Directory Dialing Depending on configuration your phone can provide access to a corporate directory and personal directory features Corporate Directory Contains corporate contacts that you can access on your phone Your system administrator sets up and maintains Corporate Directory Personal Directory If available contains personal contacts and associated speed dial codes that you ca...

Page 95: ... Fast Dials Cisco Unified CallManager Release 4 3 and Later For information about how to set up and use the Personal Directory when connected to a Cisco Unified CallManager 4 3 or later system refer to Customizing Your Cisco IP Phone on the Web http www cisco com en US products hw phones ps379 products_user_guide_list html If you want to Then Dial from a corporate directory while not on another ca...

Page 96: ...earch criteria and choose Options Submit Note To get a complete list of your PAB entries do not enter any search criteria and choose Options Submit 3 You can choose Options Previous or Next to move through listings 4 Scroll to the PAB listing that you want and press Select or Dial from PAB entry 1 Search for a PAB entry 2 Scroll to the listing and press Select or 3 Press Dial 4 Scroll to the numbe...

Page 97: ...roll to the Fast Dial code that you want to assign to the number and press Select or Add a new Fast Dial code not using a PAB entry 1 Choose Personal Address Book 2 Select Personal Fast Dials 3 Scroll to a Fast Dial code that is unassigned and press Select or 4 Press Assign 5 Enter a phone number 6 Press Update Search for Fast Dial codes 1 Choose Personal Fast Dials 2 You can choose Options Previo...

Page 98: ...ol on the call logs redial or call directory entries See your system administrator for more information Using the Phone Book on Your Phone You can store information such as work phone and mobile phone numbers and company name for up to 100 contacts in the Phone Book on your phone Note You can customize the left softkey to open the Phone Book If customized this way the left softkey is displayed as ...

Page 99: ... or other phone and choose Options Primary A checkmark appears next to that number Note The default primary number for a contact is the work phone You can assign any number as the primary number Change the name or company information for a contact 1 Choose Phone Book or press Ph Book if available 2 Highlight a contact name and press to view the details You may also choose Options Details 3 Select ...

Page 100: ...e primary phone number for this contact is displayed on the lower left To dial this number press or Options Dial Note The default primary number for a contact is the work phone You can change the primary number to be any number for this contact Dial any phone number for a contact 1 Choose Phone Book or press Ph Book if available 2 Highlight a contact name then do one of the following Scroll left o...

Page 101: ... and Company 5 When finished choose Options Save then select the phone type to store the number Copy a phone number from a directory to an existing phone book contact 1 Choose Corporate Directory name can vary 2 Use your keypad to enter the search criteria such as the name then press Search 3 When the listing appears choose Options Store Use Existing Contact 4 On the Phone Book contacts list highl...

Page 102: ...ple in Microsoft Outlook or the Cisco Unified Wireless IP Phone 7920 ask your system administrator whether the file can be imported into your Phone Book Assign a speed dial to a contact number in your phone book from the main screen 1 Press and hold an unassigned speed dial number for about two seconds then press Yes The Phone Book main screen appears 2 Highlight a contact and press Select to assi...

Page 103: ...Book the Message softkey is not available For more information see Customizing the Phone Screen page 76 Check for your new voice messages Look at your phone for these indicators A red blinking light A text message You Have VoiceMail A flashing message waiting icon next to your directory number in Line View Listen to your voice messages or access the voice message system menu 1 Press Message or pre...

Page 104: ...out the features you can configure and the phone services to which you can subscribe refer to Customizing Your Cisco IP Phone on the Web at the following URL http www cisco com en US products hw phones ps379 products_user_guide_list html Use these sections for more information about Logging In to the User Options Web Pages page 94 Subscribing to Phone Services page 95 Logging In to the User Option...

Page 105: ...etwork data such as corporate calendars and searchable directories Phone features such as the Fast Dial service and a Personal Address Book Refer to the following table for more information If you want to Then do this after you log in and select your device type Subscribe to a service 1 From the main menu choose Configure your Cisco IP Phone Services 2 Select a service from the Available Services ...

Page 106: ...Options web pages If you want to Then do this Log in to your User Options web pages 1 Obtain a User Options URL user ID and default password from your system administrator 2 Open a web browser on your computer enter the URL and log on 3 If prompted to accept security settings click Yes or Install Certificate The Cisco Unified Communications Manager User Options main web page appears From this page...

Page 107: ... 98 Setting Up Phone Services on the Web page 101 Controlling User Settings on the Web page 102 Controlling Line Settings on the Web page 103 Using Cisco WebDialer page 104 Setting Up Speed Dials on the Web Depending on configuration your phone can support several speed dial features that are set up from the web Line View Speed Dials Abbreviated Dials Fast Dials Configure user features Choose User...

Page 108: ...al numbers 1 Select the name for the Cisco Unified Wireless IP Phone 7925G 7925G EX and 7926G device 2 Click Speed Dials 3 Enter a phone number as you would dial it 4 Enter a label for the speed dial number that is 11 characters or less 5 Click Save Note If you have speed dials configured in your Line View the speed dial label appears next to the icon Set up Abbreviated Dials 1 Select the name for...

Page 109: ...Book 2 Click Add New 3 Enter information for the entry 4 Click Save Search for a PAB entry 1 Choose User Options Personal Address Book 2 Specify search information and click Find Note To locate all entries leave search information blank and click Find Edit a PAB entry 1 Search for a PAB entry 2 Click a name or nickname 3 Edit the entry as needed and click Save Delete a PAB entry 1 Search for a PAB...

Page 110: ... IP phone and User Options web pages Your system administrator can give you access to TABSynch and provide detailed instructions Assign a Fast Dial code to a phone number without using a PAB entry 1 Choose User Options Fast Dials 2 Click Add New 3 Change the Fast Dial code if desired 4 Enter a phone number 5 Click Save Search for a Fast Dial entry 1 Choose User Options Fast Dials 2 Specify search ...

Page 111: ...the Cisco Unified Wireless IP Phone 7925G 7925G EX and 7926G device 2 Click Phone Services 3 Click Add New 4 Choose a service from the drop down list and click Next 5 Change the service label and or enter additional service information if available optional Note If the label contains more than 11 characters use a shorter name because labels are shortened from the left For example Customer Service ...

Page 112: ... Reset to reset your phone and see the new label You cannot see the label until the phone resets Access a service on your phone Choose Service Name Note The services available on your phone depend on the phone system configuration and the services you subscribed to Ask your system administrator for more information Note If only one service is configured the service opens by default If more than on...

Page 113: ...6 To learn about phone settings that you can access directly on your phone see Changing Phone Settings page 74 Change the language locale for your User Options web pages 1 Choose User Options User Settings 2 In the User Locale area choose an item from the Locale drop down list 3 Click Save Change the language locale for your phone screen 1 Go to the Device Configuration page by choosing User Optio...

Page 114: ...ted or choose a new one 4 In the Message Waiting Lamp area choose from various settings Note Typically the default message waiting setting prompts your phone to display a light and a message to indicate a new voice message 5 Click Save Change or create a line text label that appears on your phone screen 1 Select your device 2 Click Line Settings 3 If you have more than one directory number line as...

Page 115: ... to learn how to suppress this page in the future if desired The call is now placed on your phone 6 To end a call click Hangup or disconnect from your phone Use WebDialer with another online corporate directory not your User Options directory 1 Log in to a WebDialer enabled corporate directory and search for coworkers 2 Click the number that you want to dial 3 When prompted enter your user ID and ...

Page 116: ...eless IP phone and directory number line that you will use to place WebDialer calls If you have one phone with a single line the appropriate phone and line are automatically selected Otherwise choose a phone or line Phones are specified by host name To display the host name on your phone choose Settings Network Profile Network Configuration Host Name Use Extension Mobility If selected prompts WebD...

Page 117: ... to your system administrator or phone support team Need more than one phone line Ask your system administrator to configure one or more additional directory numbers for you Talk to your system administrator or phone support team Need different softkeys such as iDivert to display when phone is ringing or in use Ask your system administrator to configure a new softkey template and assign it to your...

Page 118: ...or to set up the AutoAnswer feature for your phone See Using AutoAnswer page 73 Determine the state of a phone line associated with a speed dial call log or directory listing on your phone Ask your administrator to set up the Busy Lamp Field BLF feature for your phone See Using BLF to Determine a Line State page 63 Want to temporarily apply your phone number and settings to a shared Cisco Unified ...

Page 119: ... after you dial a number Your phone has time of day restrictions that prevent you from using some features during certain hours of the day The main screen is not active One of these messages appears on the status line Network busy Not enough available bandwidth exists in wireless network to complete this call Try again later Leaving service area Phone is out of range of its associated access point...

Page 120: ...Unified Wireless IP Phone You are disconnected from a call that you joined using Barge You are disconnected from a call that you joined using Barge if the call is put on hold transferred or turned into a conference call CallBack fails The other party might have call forwarding enabled The phone shows an error message when you attempt to set up Call Forward All Your phone may reject your attempt to...

Page 121: ...ting Tool Your system administrator may temporarily configure your phone with the Quality Reporting Tool QRT to troubleshoot performance problems You can choose Options QRT to submit information to your system administrator Depending on configuration use the QRT to Immediately report an audio problem on the current call Select a general problem from a list of categories and choose reason codes ...

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Page 123: ...isco One Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period Your formal Warranty Statement including the warranties and license agreements applicable to Cisco software is available on Cisco com at the following URL http www cisco com en US docs general warranty English 1Y1DEN__ html ...

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Page 125: ...d privacy 62 and shared lines 60 using 61 battery installing 8 removing 8 safety notices 3 billing codes dialing with 39 BLF Pickup 63 Bluetooth enabling 71 headset 69 qualified device ID 20 21 button answer send 25 application 25 left softkey 25 mute 25 navigation 24 29 power end 24 right softkey 24 select 24 shortcuts 31 speaker 24 69 volume 25 C cable lock for desktop charger 19 call forwarding...

Page 126: ...Barge See also barge using 61 Cisco Unified IP Phone documentation for 2 Cisco Unified Wireless IP Phone accessories 17 buttons and keys 23 cleaning 35 connecting 8 description of 20 feature configuration for 34 107 healthcare environments 5 online help for 30 power supply 5 powering on 15 registering 17 regulatory domains 5 safety and performance 2 troubleshooting 109 web based services for 94 Ci...

Page 127: ...n 67 log out 67 using 40 F feature buttons using 29 feature menus 29 features accessibility 6 adding additional 107 availability of 34 forwarding calls options for 46 H handset using 69 hanging up options for 42 headset Bluetooth 70 Bluetooth wireless 69 choosing ringer volume 74 75 mode using 69 ordering 18 port 24 quality 18 using 18 69 using external devices 6 wired 69 70 headset specifications...

Page 128: ...s Manager web page 103 line view speed dial 56 lines accessing 31 and call forwarding 103 call state icons 32 description of 31 line view icon 31 text label for 103 viewing 31 voice message indicator setting 103 locking phone 19 log out of hunt group 60 M Malicious Call Identification MCID 65 Meet Me conferences 49 51 menu accessing items 30 accessing main menus 29 menus using 29 missed calls reco...

Page 129: ...76 changing display timeout 76 changing language 76 changing LED indication 76 cleaning 35 feature descriptions 26 features of 26 icons 27 menus 29 phone services configuring 97 phone status line icons 27 pickup groups 57 PIN changing 102 placed calls records of 83 placing calls options for 36 38 power outage 5 power supply 5 power end button 24 powering on 15 prioritizing calls 65 privacy and sha...

Page 130: ...r icon 69 speakerphone mode using 69 special characters accessing 17 24 25 speed dial assigning to Phone Book contact 91 hot key 55 line view 56 line view labels 97 making a call using a hot key 38 options 55 setting up from the web 98 using FastDial 56 speed dial hot key 55 status data locating 110 status line viewing 28 subscriptions for phone services 101 suspicious calls tracing 65 switching c...

Page 131: ...guage locale settings 102 line view speed dial configuring 97 password changing 102 Personal Directory using from web page 98 PIN changing 102 using a speed dial hot key 38 V vibration mode icon 31 setting 31 voice message indicator changing setting 103 voice messages accessing 93 indicator 93 shortcut 31 voice quality data locating 110 volume adjusting 74 75 adjusting during call 70 preserving 70...

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Page 134: ... Without Limitation EtherFast EtherSwitch Event Center Fast Step Follow Me Browsing FormShare GigaDrive HomeLink Internet Quotient IOS iPhone iQ Expertise the iQ logo iQ Net Readiness Scorecard iQuick Study IronPort the IronPort logo LightStream Linksys MediaTone MeetingPlace MGX Networkers Networking Academy Network Registrar PCNow PIX PowerPanels ProConnect ScriptShare SenderBase SMARTnet Spectr...

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