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Quick Start Guide for Cisco 7841/21 IP Phones 

High Desert ESD - Standard Phone User Guide 

 

High Desert ESD 

rev 07-2014 

 

 

 

 
 
 
 
 

Messages Button

 

Line Appearances 

 

Display 

 

 

Services Button

 

Soft Keys (4) 

 

Arrow/Scroll Key 

Directory 
Button 

Hold Button 

 
Volume 

Transfer Button 

 

 

Speakerphone 

 

 

 
 

Mute Button 

 

Basic Phone Use 

Make a call

.

 

Either lift handset and dial, press line button and dial, or press New Call soft key and 
dial. 

 

Dial 4 digits for internal calls. 

 Dial 9 + 10 digit number for local calls. 

 

Dial 9 + 1 + 10 digit number for long distance calls. 

 

Dial 911 for Emergency Calls.

 

Answer a call

.

 

Lift handset, or press ANSWER soft key. 

 

If you receive a second call on your individual extension, you will hear a 
“beep.” 

 

Press line of incoming call to answer second call. (First call is automatically put 
on hold).

 

Ending a call

 

Hang up handset, or press END CALL soft key for speaker mode. 

Muting a call

 

To mute, press MUTE. Press MUTE again to disengage. 

Last number redial 

Lift handset and press REDIAL soft key. To redial from a line other than primary, press 
line first, then press REDIAL. 

Placing call on hold

 

1.  Press the HOLD soft key. 
2.  Press the RESUME soft key to return to a call. 

 

If multiple calls are on hold, use the scroll key to select the desired call before 
pressing RESUME. 

Transferring a call 

1.  During a call, press the TRANSFER soft key. This places the call on hold. 
2.  Dial the number to which you wish to transfer the caller. 
3.  When ringing begins, press TRANSFER again, or wait for party to answer then 

press TRANSFER. If party refuses call, press RESUME soft key, or extension key 
where call is held to take the call back. 

Transfer to Voicemail 

1.  Press TRANSFER soft key. 
2.  Dial 7980 (wait for to hear the voice mail system pickup) 
3.  Press # and 4-digit extension 
4.  Press TRANSFER soft key to complete the transfer. 

*This will not work for users who have VM box configured to ring phone first. 

Call Forward 

1.  Press the CFWDALL soft key (two beeps) and enter the internal number to which 

you wish to forward your calls. 

2.    To cancel, press the CFWDALL soft key. 

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