Cisco 6841 User Manual Download

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View the Transaction Status

Procedure

Step 1

Press

Applications

Step 2

Select

Network configuration

Ethernet configuration

802.1X authentication

Transaction status

You can view the following information:

•

Transaction status

•

Protocol

View the Reboot History

Procedure

Step 1

Press

Applications

Step 2

Select

Status

Reboot history

You can view the details of the date and time whenever the phone has rebooted, no matter why the phone
rebooted.

Report All Phone Issues

You can use the Problem Reporting Tool (PRT) to collect and send phone logs, and to report problems to
your administrator.

Procedure

Step 1

Press

Applications

Step 2

Select

Status

Report problem

Step 3

Enter the date that you experienced the problem in the

Date of problem

field. The current date appears in

this field by default.

Step 4

Enter the time that you experienced the problem in the

Time of problem

field. The current time appears in

this field by default.

Step 5

Select

Problem description

Step 6

Select a description from the displayed list.

Step 7

Press

Submit

Cisco IP Phone 6800 Series Multiplatform Phones User Guide

Your Phone

Troubleshooting

Summary of Contents for 6841

Page 1: ...atform Phones User Guide First Published 2017 11 16 Last Modified 2017 12 20 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 ...

Page 2: ...e encouraged to try to correct the interference by using one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Modifications to this product no...

Page 3: ... a Guest 5 Sign Out of a Phone as a Guest 6 Set the Profile Rule on the Phone 6 Monitor a Coworker s Line 6 Phone Web Page 7 Speed Dial Numbers 8 Buttons and Hardware 9 Navigation 10 Softkey Line and Feature Buttons 11 Phone Screen Features 12 Clean the Phone Screen 12 Differences Between Phone Calls and Lines 13 Energy Savings 13 Additional Help and Information 13 Accessibility Features 13 Hearin...

Page 4: ...one Web Page 25 Lost Phone Connectivity 26 Cisco One Year Limited Hardware Warranty Terms 26 C H A P T E R 2 Calls 27 Make Calls 27 Make a Call 27 Make a Call with the Speakerphone 28 Make a Call with a Headset 28 Redial a Number 28 Speed Dial 28 Assign a Speed Dial Code from the Phone Screen 29 Make a Call with a Speed Dial Code 29 Configure a Speed Dial on a Line Key 29 Remove a Speed Dial from ...

Page 5: ...ls 37 Transfer a Call to Another Person 37 Consult Before You Complete a Transfer 38 Conference Calls and Meetings 38 Add Another Person to a Call 39 Conference with a Star Code 39 Page a Group of Phones Multicast Paging 39 Multiple Lines 40 Answer the Oldest Call First 40 View All Calls on Your Phone 40 Shared Lines 40 Add Yourself to a Call on a Shared Line 40 Record a Call 41 Call Center Featur...

Page 6: ...ok 49 Add a New Contact to Your Personal Address Book 49 Add a New Contact to Your Personal Address Book with Phone Web Page 49 Search for a Contact in Your Personal Address Book 49 Call a Contact in Your Personal Address Book 50 Edit a Contact in Your Personal Address Book 50 Remove a Contact from Your Personal Address Book 50 C H A P T E R 4 Recent Calls 51 Recent Calls List 51 View Your Recent ...

Page 7: ...r Page 60 Enable the Missed Call Shortcut 61 Audio Preferences 61 Set Your Preferred Audio Device 61 Change the Ringtone 61 Screen Preferences 62 Change the Screen Saver 62 Set the Backlight Timer 62 Adjust the Phone Screen Contrast 63 Set the Phone Wallpaper 63 Attendant Console Preferences 64 Change the Display Mode 64 Device Administration Settings 64 Change the Time Format 64 Change the Date F...

Page 8: ...dset 72 C H A P T E R 8 Product Safety and Security 73 Safety and Performance Information 73 Power Outage 73 External Devices 73 Ways to Provide Power to Your Phone 74 Phone Behavior During Times of Network Congestion 74 Compliance Statements 74 FCC Compliance Statements 74 FCC Part 15 21 Statement 74 FCC RF Radiation Exposure Statement 74 FCC Receivers and Class B Digital Statement 75 Compliance ...

Page 9: ...3 Sign into Your Extension from Another Phone page 5 Sign In to a Phone as a Guest page 5 Set the Profile Rule on the Phone page 6 Monitor a Coworker s Line page 6 Phone Web Page page 7 Buttons and Hardware page 9 Energy Savings page 13 Additional Help and Information page 13 Cisco IP Phone 6800 Series Multiplatform Phones User Guide 1 ...

Page 10: ... must be connected to a network and configured to connect to a call control system The phones support many functions and features depending on the call control system Your phone might not have all functions available based on the way your administrator has set it up When you add features to your phone some features require a line button But each line button on your phone can support only one funct...

Page 11: ... Your Presence State on page 48 Make a Call to an IM and Presence Contact on page 47 Presence Phone Setup Typically your administrator sets up your phone and connects it to the network If your phone is not set up and connected contact your administrator for instructions Adjust the Handset Rest If your phone is wall mounted or if the handset slips out of the cradle too easily you may need to adjust...

Page 12: ...handset to the handset rest Connect to the Network You need to connect the phone to the telephone network Wired connection The phone is plugged into the network using an Ethernet cable Set a Password on Initial Phone Boot Up The first time your phone boots up you may be prompted to set a password If you are not prompted your administrator has created a password for you Procedure Step 1 Enter your ...

Page 13: ...put all for alphanumeric input and select Input num for numeric entry Your administrator configures the password input method on the phone web page Sign out of Your Extension from Another Phone Procedure Press Sign out Sign In to a Phone as a Guest You can sign in to a different phone in your network as a guest Procedure Step 1 Press Sign in Step 2 Enter your user ID and password The password fiel...

Page 14: ... display on a line key A green LED Monitored line is available A red LED Monitored line is busy A red fast blinking LED A call is ringing to the monitored line An amber LED A configuration error occurred when this feature was being set up On your phone you see the caller ID for the calls that you receive For lines that you monitor you do not see caller ID You can use this feature with speed dial o...

Page 15: ...your phone Phone features include speed dial do not disturb and your personal address book Line settings affect a specific phone line directory number on your phone Line settings can include call forwarding visual and audio message indicators ring patterns and other line specific settings The following table describes some specific features that you configure using the phone web page Description F...

Page 16: ...wo commas represent a pause of 4 seconds The rules for dial strings are Use the comma to separate the parts of the dial string An authorization code must always precede a billing code in the speed dial string A single comma is required between the authorization code and the billing code in the string A speed dial label is required for speed dials with authorization codes and additional digits Befo...

Page 17: ...ons and Hardware The following figure shows the Cisco IP Phone 6841 Figure 2 Cisco IP Phone 6800 Series Buttons and Features Indicates whether you have an incoming call flashing red or a new voice message steady red Handset and Handset light strip 1 Access your phone lines features and call sessions For more information see Softkey Line and Feature Buttons on page 11 Programmable feature buttons a...

Page 18: ...en the microphone is muted the button is lit Headset Toggle the headset on or off When the headset is on the button is lit Speakerphone Mute and Headset 6 Contacts Access personal and corporate directories Applications Access call history user preferences phone settings and phone model information Messages Autodial your voice messaging system Contacts Applications and Messages 7 Adjust the handset...

Page 19: ...peed dial or Call pickup and to view your status on another line Line buttons Used to initiate or answer a call or resume a held call You can also use a line key to open and close the call session window and to navigate through the call session window Open the call session window to see the calls on the line Feature and line buttons illuminate to indicate status Green Line is idle Red steady Line ...

Page 20: ... line and feature buttons on the phone When you select a line which has more than two registered lines a black box highlight around the selected line is displayed There will be no highlight for an active call Active and incoming call screen supports more than 21 characters The Cisco IP Phone can display 15 digits on the phone screen when line is inactive 2 The bottom row of the screen contains the...

Page 21: ...onal Help and Information If you have questions about the functions available on your phone contact your administrator The Cisco website https www cisco com contains more information about the phones and call control systems For quick start guides and end user guides in English follow this link https www cisco com c en us support collaboration endpoints ip phone 6800 series multiplatform firmware ...

Page 22: ...standard accessibility features that require little or no setup To check which phone model you have press Applications and select Status Product information The Product name field shows your phone model Figure 5 Hearing Impaired Accessibility Features Cisco IP Phone 6841 Multiplatform Phones Shown Table 3 Hearing Impaired Accessibility Features Description Accessibility Feature Item This lighted s...

Page 23: ...are off press Volume to raise or lower the volume Your administrator can also change your settings Adjustable ringtone pitch and volume 4 Supports these accessibility features Hearing aid compatible Magnetic coupling of the hearing aid Federal Communications Commission FCC loudness requirements for the Americans with Disabilities Act ADA Section 508 loudness requirements which are met by using ind...

Page 24: ...Vision Impaired and Blind Accessibility Features Cisco IP Phone 6841 Multiplatform Phones Shown Table 4 Vision Impaired and Blind Accessibility Features Description Accessibility Feature Item Alerts you to an incoming call The handset light strip flashes during incoming calls and stays lit when a voicemail message is received High contrast visual and audible alert of an incoming call 1 Cisco IP Ph...

Page 25: ...le LCD screen with adjustable contrast on the Cisco IP Phone 3 Provide access to special functions The functions are displayed on the LCD Softkeys These are large buttons just below the LCD 4 Use the Navigation ring to move up and down in the phone LCD The Select button is in the center of the Navigation cluster Navigation Cluster includes the Navigation ring and the Select button The Navigation c...

Page 26: ...andard 12 key layout 9 Provide audible notification of the phone state Toggle the Headset Mute and Speakerphone buttons on and off to indicate the phone state Use the Headset button to toggle the headset on or off When the headset is on the button is lit Use the Mute button to toggle the microphone on or off When the microphone is muted the button is lit When you turn on Mute your phone beeps once...

Page 27: ...cess the following features Phone lines and intercom lines line buttons Speed dial numbers speed dial buttons including the speed dial line status feature Web based services such as a personal address book Phone features such as privacy Indicate your phone s status Green Line is idle Red steady Line is active or in use Red flashing Line is on hold or there is an inbound call Amber steady Line is u...

Page 28: ...plifiers for handsets for louder call sound busy lights audio visual emergency notifications through Cisco IP phones supporting users with disabilities etc Here s a link to a presentation about all the accessibility features of Cisco Unified Communications products and some third party assistive technology which works with it http www cisco com c dam en_us about responsibility accessibility produc...

Page 29: ...stomization state as Acquired Step 3 Press Back to return to the Applications screen View the Customization State on the Phone After the RC download from the EDOS server completes you can view the customization state of a phone on the LCD UI Here are the descriptions of the remote customization states Open The phone has booted for the first time and is not configured Aborted Remote Customization i...

Page 30: ... Domain Name Server DNS 1 DNS 2 of the phone IPv6 IP address of the phone You can see information on IP address VLAN ID Addressing type IP status Subnet mask Default router Domain Name Server DNS 1 DNS 2 of the phone MAC address Unique Media Access Control MAC address of the phone Host name Displays the current host name assigned to the phone Domain Displays the network domain name of the phone De...

Page 31: ...s on the Phone Procedure Step 1 Press Applications Step 2 Select Status Status messages You can view a log of the various phone statuses since provisioning was last done Status messages reflect UTC time and are not affected by the timezone settings on the phone Note Step 3 Press Back View the Line Status Procedure Step 1 Press Applications Step 2 Select Status Phone status Line status You can view...

Page 32: ...sues You can use the Problem Reporting Tool PRT to collect and send phone logs and to report problems to your administrator Procedure Step 1 Press Applications Step 2 Select Status Report problem Step 3 Enter the date that you experienced the problem in the Date of problem field The current date appears in this field by default Step 4 Enter the time that you experienced the problem in the Time of ...

Page 33: ...a network error or any misconfiguration might be the cause To identify the cause add a specific IP address or a domain name to the phone admin page Then try to access so that the phone can ping the destination and display the cause Procedure In a supported web browser enter a URL that consists of your phone IP address and the destination IP that you want to ping Enter a URL in the format http Phon...

Page 34: ...might not work as you expect When the phone reconnects to the call control system you ll be able to use your phone normally again Cisco One Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and services that you can use during the warranty period Your formal Warranty Statement including the warranties and license agreements applicable to Cisco software is available...

Page 35: ...a Group of Phones Multicast Paging page 39 Multiple Lines page 40 Record a Call page 41 Call Center Features page 41 Make Calls Your phone works just like a regular phone But we make it easier for you to make calls Related Topics Make a Call to an IM and Presence Contact on page 47 Make a Call Use your phone just like any other phone to make a call Procedure Enter a number and pick up the handset ...

Page 36: ... Plug in a headset Step 2 Enter a number using the keypad Step 3 Press Headset Redial a Number Use your phone just like any other phone to make a call Procedure Step 1 Optional Select a line Step 2 Press Redial Speed Dial Speed Dial allows you to press a button enter a preset code or select a phone screen item to place a call You can configure the speed dial from the phone screen and also from the...

Page 37: ...t up speed dial codes on the phone web page or from your phone s Applications menu Procedure Enter the speed dial code and press Call Configure a Speed Dial on a Line Key You can press any idle line key on your phone and set up speed dial on it The speed dial icon the name and the extension number are displayed on your phone screen next to the line key You can also verify this change by checking t...

Page 38: ...ial either with a Voice Profile ID VID or without a VID When both are configured VID has a higher priority The call is routed to that line If a line key is configured without VID you can configure a speed dial key to use the line in focus Procedure Step 1 Configure a speed dial key without using VID Step 2 Change the focus to the line that you prefer Step 3 Press the speed dial key to make a call ...

Page 39: ...ress the phone dials the number Secure Calls Your administrator can take steps to protect your calls from tampering by people outside your company When a lock icon is displayed on your phone during a call your phone call is secure Depending upon how your phone is configured you may have to sign on before you make a call or before a security tone plays over your handset Answer Calls Your Cisco IP P...

Page 40: ...e Turn On Do Not Disturb Use Do Not Disturb DND to silence your phone and ignore incoming call notifications when you need to avoid distractions When you enable DND your incoming calls forward to another number such as your voicemail if it is set up When DND is turned on Do not disturb is displayed in the top bar of the phone screen When you enable DND by default it affects all lines on your phone...

Page 41: ...u share call handling tasks with your coworkers you can answer a call that is ringing on a coworker s phone First your administrator has to assign you to at least one call pickup group Answer a Call Within Your Group Pickup You can answer a call that rings on another phone within your call pickup group If multiple calls are available for pickup you ll answer the call that has been ringing for the ...

Page 42: ...ong When you ve left a call on hold too long you ll be notified with these cues Flashing red line button Flashing message indicator on the handset Visual notification on the phone screen Ringing notification on the phone if a hold reminder is configured with phone web page Procedure Press Hold or Resume to resume the held call Swap Between Active and Held Calls You can easily switch between active...

Page 43: ...ace a Call on Hold with Call Park You can park an active call that you answered on your phone and then use another phone in the call control system to retrieve the call You can also park a call on your own phone If so then you may not hear a recording You can park only one call at the call park number Before You Begin Your call must be active Procedure Step 1 Press Park Your phone plays a recorded...

Page 44: ...as when the phone is busy or there is no answer Verify that your calls are forwarded by looking for the Fwd All icon in the line label Procedure Step 1 Press Forward on any idle line from which you want to forward your calls Step 2 Enter the call forward target number exactly as you would dial it from your phone or select an entry from your list of recent calls Step 3 Press Call to forward all cal...

Page 45: ...eature key synchronization FKS on your phone you can enter the value as number of rings after which call needs to be forwarded Step 3 Click Submit All Changes Related Topics Phone Web Page Preferences on page 66 Phone Web Page on page 7 Transfer Calls You can transfer an active call to another person Transfer a Call to Another Person When you transfer a call you can stay on the original call until...

Page 46: ...re Step 1 Press Transfer Step 2 Enter the phone number for the party you want to transfer Step 3 When the other person answers you can talk to them Step 4 Optional Press the line key to return to the held call Step 5 Optional Press the line key to return to the transfer target phone number Step 6 Press Transfer to complete the transfer Conference Calls and Meetings You can talk with several people...

Page 47: ...her numbers Step 3 Press Conference only once All numbers are added to the conference call and you see the star code that represents the conference bridge URL with one of the active call Page a Group of Phones Multicast Paging Your administrator can configure your phone as a part of a paging group In a paging group your phone can automatically answer pages from other Multiplatform phones in the ph...

Page 48: ...er Shared Lines You can share a single phone number with one or more of your coworkers For example as an administrative assistant you might be responsible for screening calls for the person that you support When you share a phone number you can use that phone line just like you would any other line but you should be aware of these special characteristics about shared lines The shared phone number ...

Page 49: ...ding Icons Meaning Icon Recording in progress Recording paused Before You Begin Your administrator enables your phone with call recording Procedure Step 1 Press Record while on an active call Step 2 Optional While recording is in progress you can press PauseRec to pause the recording Step 3 Optional Press ResumeRec to resume the recording Step 4 Optional Press StopRec to stop the recording Step 5 ...

Page 50: ...re on a call and know that you will sign off as soon as the call completes you can change your status to Wrap up Procedure Press AgtSgnOut Change Your Status as a Call Center Agent From time to time you may need to take a brief break To do that you change your status so that calls will not ring on your phone Procedure Step 1 Press Agt status Step 2 Highlight the Unavailable status Step 3 Press Sel...

Page 51: ...a long time you will hear a reminder tone and a ring splash on the phone screen Procedure Step 1 Press Hold Step 2 When you are ready to return select the held call and press Resume Set a Disposition Code While on a Call Center Call During an active call or when your status is set to wrap up state after a call you can assign a disposition code to a customer call Disposition code are quick labels t...

Page 52: ...your supervisor to a conference call with you and your caller Before You Begin Your administrator enables emergency escalation on your phone Procedure Step 1 From an active call press Emergency Step 2 In the Emergency Escalation window click OK You can enter preferred emergency escalation number or you can leave it empty if you do not have any supervisor preference You will not see any emergency e...

Page 53: ... administrator sets up and maintains the directory Your phone supports three types of corporate directories Lightweight Directory Access Protocol LDAP Directory Broadsoft Directory and a Cisco XML Directory Dial a Contact in the Corporate Directory Procedure Step 1 Press Contacts Step 2 Select Corporate Directory Step 3 Select a search criteria Step 4 Enter your search criteria and press Submit St...

Page 54: ...1 Press Contacts Step 2 Select Broadsoft Directory You may see the name as the directory name that you have configured for your Broadsoft Directory Step 3 Select Simple Search Step 4 Enter your search criteria and press Submit Search for a Contact in Your BroadSoft Directory Advance Search Before You Begin Set up your Broadsoft Directory user group type as Enterprise or Group Procedure Step 1 Pres...

Page 55: ...erson does not want to be disturbed You use the UC One Communicator to manage your lists of contacts Your phone gets your lists of contacts from the UC One Communicator server When you use the phone the phone sends status information to the UC One Communicator Presence Your company may use the UC One Communicator service and integrate it with the phone You can use this service to display the statu...

Page 56: ...ys available you need to set your presence manually on the phone Procedure Step 1 Press Contacts Step 2 Press Presence Step 3 Select your presence from the list Available You can take a call Away You have stepped away from the phone for a short time Do not disturb You don t want to take a call Offline You are not available to take calls Yypically you use this presence when you leave the phone for ...

Page 57: ...h Phone Web Page Procedure Step 1 On the phone web page select User Login Personal Directory Step 2 Click Add to Personal Directory Step 3 Add name work number mobile number and home number Step 4 Click Submit All Changes Search for a Contact in Your Personal Address Book Procedure Step 1 Press Contacts Step 2 Select Personal Address Book Step 3 Select Option Search Step 4 Enter the address entry ...

Page 58: ...l Address Book and search for an entry Step 3 Select the entry you want to change Step 4 Press Edit Step 5 Modify the entry information Step 6 Press Save to modify a phone number Remove a Contact from Your Personal Address Book Procedure Step 1 Press Contacts Step 2 Select Personal Address Book Step 3 Select Search address entry Step 4 Select the address entry and press Option Delete to delete the...

Page 59: ...you recently Each line has missed call badging You can view the number of missed calls per line on the phone screen The maximum missed call badge is 99 When you view either the All calls or Missed calls list on the phone screen for a particular line the missed call badge for the selected line gets cleared The missed call badge and the actual number of missed calls may be different due to a display...

Page 60: ...gs stored on and transferred from the server To enable this your administrator configures your phone with BroadSoft s Extended Services Interface XSI call log ability Step 5 Press Select Return a Recent Call Procedure Step 1 Press Applications Step 2 Select Recents Step 3 Select the call record that you want to dial Step 4 Optional Press Edit call to edit the call record Step 5 Press Call Cisco IP...

Page 61: ...Press Select Step 6 Press Delete list Step 7 Press Delete Create a Contact From a Recents Record Procedure Step 1 Display a Recents record Step 2 Press Options Step 3 Press Add to address book Delete a Call Record Procedure Step 1 Press Applications Step 2 Select Recents Step 3 Choose to view all recent calls or to view a certain kind of recent call Cisco IP Phone 6800 Series Multiplatform Phones ...

Page 62: ...tep 7 Press Delete again to confirm Step 8 Press Back Delete All Call Records You can delete all call history records on your phone Procedure Step 1 Press Applications Step 2 Select Recents Step 3 Press Recents Step 4 Select Option delete All Step 5 Press Delete again to confirm Cisco IP Phone 6800 Series Multiplatform Phones User Guide 54 Recent Calls Delete All Call Records ...

Page 63: ...ur voicemail system to access your voicemail Your administrator can give you the voicemail system phone number Because each voicemail system is different we can t tell you how to use your voicemail system For information about your voicemail commands see the voicemail system user documentation or contact your administrator Set Up Voicemail on Your Phone If your administrator has not set up your vo...

Page 64: ...utter tone is line specific You only hear it when you use a line that has voice messages Access Voicemail Procedure Step 1 Press Messages Step 2 Follow the voice prompts Access Audio Voicemail Depending upon how your administrator has set up your phone you can retrieve your voicemail without viewing a list of messages This option is useful if you prefer a list of voicemail messages but you occasio...

Page 65: ... on the phone accessed from the Applications button The common settings menus are User preferences Device administration From the phone web page User Preferences Menu You can customize many settings for your phone from the User preferences menu The menu groups settings according to functions Call Preferences The User preferences Call preferences menu allows you to set the way your phone handles ca...

Page 66: ...y line is active Fwd no answer number Forwards an incoming call that is not answered Fwd no answer delay Assigns a response delay time If your administrator disables the feature key synchronization FKS on your phone you can enter the value as number of seconds after which call needs to be forwarded If your administrator enables feature key synchronization FKS on your phone you can enter the value ...

Page 67: ...onymous call Step 3 Select On if you want to block the call that does not have caller information or select Off to allow the call Step 4 Select Set to save the setting Turn On Do Not Disturb For a Specific Line Set do not disturb DND to silence your phone and suppress incoming call notifications when you need to avoid distractions You can suppress all incoming call notifications or you can suppres...

Page 68: ...re call feature on all outbound calls or for a specific call Procedure Step 1 Press Applications Step 2 Select User Preferences Call Preference Secure Call Step 3 Press On to enable secure call feature or press Off to disable the secure call feature Step 4 Press to save the change and to return to the Call Preferences screen Set Up an Auto Answer Page Procedure Step 1 Press Applications Step 2 Sel...

Page 69: ...call headset speaker or handset Procedure Step 1 Press Applications Step 2 Select User preferences Audio preferences Preferred audio device Step 3 Press Select to scroll through the list of devices Step 4 Press Set to save the selection Step 5 Press Back to exit Change the Ringtone Procedure Step 1 Press Applications Step 2 Select User preferences Audio preferences Ext n Ring tone where n extensio...

Page 70: ...llowing options Clock Displays a rounded clock with the wallpaper in the background Download Picture Displays a picture pushed from the phone web page Logo Displays a logo as the phone screensaver This image is added in the Logo URL field of the pone web page Lock Displays a lock icon on the phone screen Trigger interval Enter the number of seconds that the phone remains idle before the screen sav...

Page 71: ...ations Step 2 Select User preferences Screen preferences Contrast level Step 3 Press the Navigation cluster up or down to increase or decrease the brightness Step 4 Press Save Set the Phone Wallpaper You can select the wallpaper background for the phone screen Procedure Step 1 Press Applications Step 2 Select User preferences Screen preferences Wallpaper Step 3 Press Select to scroll through the l...

Page 72: ...nces from the phone in the Device administration menu Change the Time Format You can change the current time format that the phone screen displays Procedure Step 1 Press Applications Step 2 Select Device administration Date Time Time format To set daylight savings select Device administration Date Time Daylight Savings Press On to turn on the daylight savings and press Off to turn it off Step 3 Op...

Page 73: ...Device administration Language Step 3 Select a language from the list of available languages Step 4 Select Save Set up Power Save You can put your phone into power save mode when your phone is idle If your phone is not idle you can t turn power save on and you see a message on the screen When your phone is in power save mode the screen is not lit and the Select button is lit You press the Select b...

Page 74: ...e Web Page Preferences You can customize some settings from the phone web pages Related Topics Phone Web Page on page 7 Forward Call in Specific Situations with the Phone Web Page on page 36 Assign a Ring Tone to an Extension with the Phone Web Page Procedure Step 1 On the phone web page select User Login Voice Ext n where n is the number of an extension Step 2 Under Call Feature Settings use the ...

Page 75: ...Login Voice User Step 2 In the Screen section set up the fields as described in the below table Description Parameter Select Yes to enable a screen saver on the phone When the phone is idle for a specified time it enters screen saver mode Default No Screen Saver Enable Types of screen saver Options you can choose Clock Displays a digital clock on a plain background Download Picture Displays a pict...

Page 76: ...even with the backlight off Procedure Step 1 On the phone web page page select User Login Advanced Voice User Step 2 Under Screen select a duration for the Back Light Timer parameter Step 3 In the LCD Contrast field enter a number for the desired brightness Add a Logo as a Phone Background To add a logo icon as your phone screen background add it from phone web page Procedure Step 1 On the phone w...

Page 77: ... take effect Your settings or other customizations do not change Procedure Step 1 Press Applications Step 2 Select Device administration Restart Step 3 Select OK to confirm that you want to reboot your phone Cisco IP Phone 6800 Series Multiplatform Phones User Guide 69 Settings Restart Your Phone ...

Page 78: ...Cisco IP Phone 6800 Series Multiplatform Phones User Guide 70 Settings Restart Your Phone ...

Page 79: ... Accessory Support for the Cisco IP Phone 6800 Series Cisco IP Phone 6851 Cisco IP Phone 6841 Type Accessory Third Party Accessories X X Analog Headsets X X Analog Wideband External Microphone External Speakers X X External Wall Mount Headsets Check with the headset manufacturer to confirm whether you can use it with your Cisco phone If you plug a headset into the phone during an active call the a...

Page 80: ... Hookswitch Headset Electronic Hookswitch headsets use a base station and a wireless headset The base station plugs into your phone headset jack After installing the headset you enable it on the phone web page The Cisco IP Phone 6851 supports Electronic Hookswitch headsets The Cisco IP Phone 6841 does not support these headsets Procedure Step 1 Press Applications Step 2 Select Settings E Hookswitc...

Page 81: ...d that you use good quality external devices that are shielded against unwanted radio frequency RF and audio frequency AF signals External devices include headsets cables and connectors Depending on the quality of these devices and their proximity to other devices such as mobile phones or two way radios some audio noise may still occur In these cases we recommend that you take one or more of these...

Page 82: ...adation can include but are not limited to the following activities Administrative tasks such as an internal port scan or security scan Attacks that occur on your network such as a Denial of Service attack Compliance Statements FCC Compliance Statements The Federal Communications Commission requires compliance statements for the following FCC Part 15 21 Statement Changes or modifications not expre...

Page 83: ... device that is it is not protected against harmful interference even if the interference is caused by a device of the same type and it also cannot cause any interference to primary type devices For more information go to this URL http www anatel gov br Este equipamento opera em caráter secundário isto é não tem direito a proteção contra interferência prejudicial mesmo de estações do mesmo tipo e ...

Page 84: ...y Compliance and Safety Information Regulatory Compliance and Safety Information RCSI is located here https www cisco com c en us td docs voice_ip_comm cuipph all_models regulatory_compliance english install guide iphrcsi3 html Cisco IP Phone 6800 Series Multiplatform Phones User Guide 76 Product Safety and Security Important Online Information ...

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