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Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA

Cisco 5500 Series Wireless Controller 
Installation Guide

This guide is designed to help you install and minimally configure your Cisco 5500 Series Wireless 
Controller.

Compliance and Safety Information, page 1

Controller Overview, page 3

Unpacking and Installing the Controller, page 8

Using the Startup Wizard, page 24

Controller Specifications, page 31

Obtaining Documentation and Submitting a Service Request, page 31

Cisco 90-Day Limited Hardware Warranty Terms, page 31

Compliance and Safety Information

FCC Safety Compliance Statement

Modifying the equipment without Cisco’s authorization may result in the equipment no longer 
complying with FCC requirements for Class A digital devices. In that event, your right to use the 
equipment may be limited by FCC regulations, and you may be required to correct any interference to 
radio or television communications at your own expense.

Summary of Contents for 5500 Series

Page 1: ...Startup Wizard page 24 Controller Specifications page 31 Obtaining Documentation and Submitting a Service Request page 31 Cisco 90 Day Limited Hardware Warranty Terms page 31 Compliance and Safety Information FCC Safety Compliance Statement Modifying the equipment without Cisco s authorization may result in the equipment no longer complying with FCC requirements for Class A digital devices In that...

Page 2: ...run all the equipment in the rack Verify the integrity of the electrical ground before installing the controller Safety Information Safety warnings appear throughout this guide in procedures that may harm you if performed incorrectly A warning symbol precedes each warning statement The warnings below are general warnings that apply to the entire guide Translated versions of the safety warnings in ...

Page 3: ...s with a robust wireless LAN solution The Cisco 5500 Series Wireless Controller supports the OfficeExtend access point which provides secure communications from a controller to an access point at a remote location seamlessly extending the corporate WLAN over the Internet to an employee s residence In order to best use this guide you should have already designed the wireless topology of your networ...

Page 4: ...nstalled prompts guide you through a simple installation process Note For information about downloading the latest Cisco Windows USB Console Driver refer to the Release Notes for Cisco Wireless LAN Controllers and Lightweight Access Points for Release 6 0 1 Redundant port RP for future use RJ 45 6 SFP distribution ports 2 Service port RJ 45 7 Management port LEDs 3 Console port RJ 45 1 1 You can u...

Page 5: ...ed with 5 pin mini Type B connectors They are not compatible Only the 5 pin mini Type B can be used USB Console OS Compatibility Microsoft Windows 2000 XP Vista Apple Mac OS X 10 5 2 Linux Figure 2 shows the back panel with a power supply a blank power supply cover and a fan tray Figure 2 Back Panel Checking the Controller LEDs If your controller is not working properly check the LEDs on the front...

Page 6: ... When this LED is on the RJ 45 console port LED is off Distribution ports 1 8 Off Not present Green Indicates SFP port is active and link is established Amber Present with failure Power supplies PS1 and PS2 Continuous green Indicates that the power supply is operational Blinks green Indicates that a power supply is installed but does not have AC power Note Verify that the power cord in installed c...

Page 7: ...e SYS is continuous green ALM blinks green System crash SYS is continuous amber ALM is off Firmware Error SYS is continuous amber ALM is continuous amber Note Power cycle the controller to clear the firmware error Internal Voltage Error SYS blinks amber ALM is continuous amber Temperature Error SYS is off ALM blinks amber Note Check for blocked air vents and fans on the controller and make sure th...

Page 8: ...less Controller This guide Cisco product registration and Cisco documentation feedback cards Required Tools and Information You will need the following equipment in order to install the controller Wireless LAN controller hardware Controller with factory supplied power cord and mounting hardware Network operating system service network and access point cables as required Command line interface CLI ...

Page 9: ...e management interface is assigned to a VLAN or 0 for an untagged VLAN Distribution system physical port number 1 through 8 for front panel Gigabit Ethernet ports IP address of the default DHCP server that will supply IP addresses to clients The Control And Provisioning of Wireless Access Points Protocol CAPWAP transport mode Layer 3 A virtual gateway IP address a fictitious unassigned IP address ...

Page 10: ...re that the controller is within one of the following distances of equipment connected to the optional 1000BASE SX or LX port 722 ft 220 m when using 160 MHz km rated 62 5 125 um multimode fiber 902 ft 275 m when using 200 MHz km rated 62 5 125 um multimode fiber 1312 ft 400 m when using 400 MHz km rated 50 125 um multimode fiber 1641 ft 500 m when using 500 MHz km rated 50 125 um multimode fiber ...

Page 11: ... a 2 post equipment rack This kit is not suitable for racks with obstructions such as a power strip that could impair access to system components Figure 3 shows the contents of the mounting kit Figure 3 Mounting Kit The following sections cover the different installation options Installing the Controller on a Desktop or Shelf page 12 Installing the Controller in a 4 Post Rack page 12 Installing th...

Page 12: ...re people must work together to install the controller Warning This unit might have more than one power supply connection All connections must be removed to de energize the unit Statement 1028 Follow these steps to mount the controller in a 4 post equipment rack Step 1 Attach one of the front brackets to the controller using three M4 screws see Figure 4 Follow the same steps to attach the second b...

Page 13: ...ure 6 Installing the Controller in the Rack Front Step 4 Measure the distance between the front and rear rack rails and select the proper slide mount brackets Note The slide mount brackets allow you to mount the rear of the controller chassis to the rear rack rails The brackets are designed to slide within the installed rear bracket adapters and accommodate a range of rack depths 1 Rear bracket ad...

Page 14: ...ween 17 inches and 22 inches use the short slide mount brackets with the tabs facing the rear of the controller see Figure 8 Figure 8 Short Slide Mount Brackets with Tabs Facing Rear of the Controller CONSOLE RP SP USB0 USB1 EN EN 1 2 3 4 5 6 7 8 PS1 PS2 SYS ACT Cisco 5500 Series Wireless Controller Model 5508 CONSOLE RP SP USB0 USB1 EN EN 1 2 3 4 5 6 7 8 PS1 PS2 SYS ACT Cisco 5500 Series Wireless...

Page 15: ...he Controller Step 5 Install the proper slide mount brackets into the rear bracket adapters on the controller Step 6 Secure the slide brackets to the corresponding holes in the rear rack rail using four 12 24 or four 10 32 screws depending on the rack rail thread type see Figure 10 Figure 10 Installing the Controller in the Rack Rear CONSOLE RP SP USB0 USB1 EN EN 1 2 3 4 5 6 7 8 PS1 PS2 SYS ACT Ci...

Page 16: ... The controller weighs 20 lbs 9 1 kg with both power supplies installed Two or more people must work together to install the controller Warning This unit might have more than one power supply connection All connections must be removed to de energize the unit Statement 1028 Follow these steps to flush mount the controller in a 2 post equipment rack Step 1 Attach one of the front brackets to the con...

Page 17: ... Use the supplied M4x0 7 x 20mm pan head screw to attach the cable guide to either the left or right bracket see Figure 14 Note We recommend that you attach the cable guide to prevent the cables from obscuring the front panel of the switch and the other devices installed in the rack 1 Front bracket 2 M4x0 7 x 8mm flat head screws 1 2 251200 CONSOLE RP SP USB0 USB1 EN EN 1 2 3 4 5 6 7 8 PS1 PS2 SYS...

Page 18: ...the mid mount option you cannot ground the chassis using the chassis grounding pad or the provided grounding lug You will need to ground the chassis in a different location on the chassis such as the rear bracket mount holes using an M3 screw using your own grounding lug Follow these steps to mount the controller in a 2 post equipment rack Step 1 Attach one of the front brackets to the controller ...

Page 19: ... four 12 24 or four 10 32 screws depending on the rack rail thread type see Figure 16 Figure 16 Installing the Controller in the Rack 1 Front bracket 2 M4x0 7 x 8mm flat head screws 1 2 274465 CONSOLE RP SP USB0 USB1 EN EN 1 2 3 4 5 6 7 8 PS1 PS2 SYS ACT Cisco 5500 Series Wireless Controller Model 5508 205854 CONSOLE RP SP USB0 USB1 EN EN 1 2 3 4 5 6 7 8 PS1 PS2 SYS ACT Cisco 5500 Series Wireless ...

Page 20: ...the right side of the chassis in the wire up position or on the left side of the chassis in the wire down position Figure 17 shows the system ground location on the right side of the controller Figure 17 Location of Chassis Ground on the Controller Right Side Warning When installing or replacing the unit the ground connection must always be made first and disconnected last Statement 1046 Caution W...

Page 21: ... metal to metal contact and insert the two M4 screws with washers through the holes in the grounding lug and into the grounding pad Step 6 Ensure that the lug and cable do not interfere with other equipment Step 7 Prepare the other end of the grounding cable and connect it to an appropriate grounding point in your site to ensure adequate earth ground Preventing ESD Damage Electrostatic discharge E...

Page 22: ...sole port and the other end of the cable into the PC s serial port If you use the USB console port plug the 5 pin mini Type B connector into the controller s USB console port and the other end of the cable into the PC s USB Type A port Step 2 Start the PC s terminal emulation program Step 3 Configure the terminal emulation program for the following parameters 9600 baud 8 data bits No flow control ...

Page 23: ...ose an option from below 1 Run primary image 2 Run backup image 3 Change active boot image 4 Clear Configuration 5 Format FLASH Drive 6 Manually update images Please enter your choice Note Enter 1 to run the current software enter 2 to run the previous software or enter 4 to run the current software and set the controller configuration to factory defaults Do not choose the other options unless dir...

Page 24: ...h is the name you want to assign to the controller You can enter up to 32 ASCII characters Step 3 Enter the administrative username and password to be assigned to this controller You can enter up to 24 ASCII characters for each The default administrative username and password are admin and admin respectively Step 4 If you want the controller s service port interface to obtain an IP address from a ...

Page 25: ...roups define clusters of controllers but they have different purposes All of the controllers in an RF group are usually also in the same mobility group and vice versa However a mobility group facilitates scalable system wide mobility and controller redundancy while an RF group facilitates scalable system wide dynamic RF management Step 11 Enter the network name or service set identifier SSID The i...

Page 26: ... reboots and prompts you to log in Logging into the Controller Follow these steps to log into the controller Step 1 Enter a valid username and password to log into the controller CLI Note The administrative username and password you created in the Startup Wizard are case sensitive Step 2 The CLI displays the root level system prompt system prompt The system prompt can be any alphanumeric string up...

Page 27: ... Physical Link Link Mcast Pr Type Stat Mode Mode Status Status Trap Appliance POE 1 Normal Forw Enable Auto 1000 Full Up Enable Enable N A 2 Normal Forw Enable Auto 1000 Full Up Enable Enable N A A link status of Up indicates that the controller s ports are fully operational Connecting the Network Distribution System Up to eight of the following SFP modules can be installed in any combination GLC ...

Page 28: ...ave configured the controller use Category 5 Category 5e Category 6 or Category 7 Ethernet cables to connect Cisco lightweight access points to the network As soon as the controller is operational it starts to scan for access points When it detects an access point it records the access point MAC address in its database The controller radio resource management RRM feature then automatically configu...

Page 29: ...lot cover Step 3 Remove the slot cover and store it in a safe place for future use Step 4 Align the power supply unit with the slot so that the unit s power input receptacle is on the left side of the slot See Figure 20 Figure 20 Inserting the Power Supply Step 5 Gently but firmly push the power supply unit into the slot until it is firmly seated in the card electrical connector Step 6 Use a Phill...

Page 30: ...operate the system for an extended period if the fan assembly is removed or if it is not functioning properly An over temperature condition can cause severe equipment damage Follow these steps to remove the existing fan assembly Step 1 Loosen the two captive installation screws on the fan assembly by turning them counterclockwise Step 2 Grasp the fan assembly with both hands and pull it outward ge...

Page 31: ...s and license agreements applicable to Cisco software is available on Cisco com Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco com 1 Launch your browser and go to this URL http www cisco com en US products prod_warranties_listing html The Warranties and License Agreements page appears 2 To read the Cisco Information Packet...

Page 32: ...ort and Documentation page http www cisco com cisco web support index html Duration of Hardware Warranty Ninety 90 days Replacement Repair or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten 10 working days after receipt of a Return Materials Authorization RMA request Actual delivery times can vary depending on th...

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Page 34: ...34 Cisco 5500 Series Wireless Controller Installation Guide 78 18998 01 Cisco 90 Day Limited Hardware Warranty Terms ...

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