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Cisco CallManager System Guide

OL-7135-01

Chapter 40 Cisco IP Phones

Softkey Template Operation

Figure 40-1 Sample Softkey Layout

Softkey Template Operation

For applications such as Cisco IPMA to support softkeys, ensure softkeys and
softkey sets are configured in the database for each device that uses the
application.

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Summary of Contents for 12 series

Page 1: ...reate phone button templates to assign a common button configuration to a large number of phones After you have added the phones you can associate users with them By associating a user with a phone you give that user control over that device This section covers the following topics Supported Cisco IP Phones page 40 2 H 323 Clients and CTI Ports page 40 10 Cisco IP Communicator page 40 11 Phone But...

Page 2: ...o CallManager supports Cisco IP Phone 7900 family Cisco IP Phone 7914 expansion module Cisco IP Conference Station 7935 and 7936 Cisco IP Phone model 30 VIP Cisco IP Phone model 12 series Not all Cisco IP Phone models support all features and services For the latest information on features and services that support these phone models refer to the following documentation Phone administration or use...

Page 3: ... accessing voice messaging messages Settings adjusting phone settings Services accessing services Directories accessing call logs and directories A Help button for immediate assistance with calling features Eight programmable buttons to use as Line buttons speed dial buttons or for other phone services Five softkeys for accessing additional call details and functionality softkeys change depending ...

Page 4: ...ils and softkey functions An internal two way full duplex speakerphone and microphone mute Cisco IP Phone 7940 The Cisco IP Phone model 7940 a two line business set with features similar to the Cisco IP Phone model 7960 includes the following features A help button Two programmable line speed dial or feature buttons Four fixed buttons for accessing voice messaging messages services and directories...

Page 5: ... present calling options to the user A four way rocker switch allowing easy movement through the displayed information Volume control for easy decibel level adjustments of the handset and ringer when in use Cisco IP Phone 7912G The Cisco IP Phone 7912G which is a single line phone that supports a maximum of two calls at the same time provides basic feature functionality for individuals who conduct...

Page 6: ...buttons Cisco IP Phone 7910 The Cisco IP Phone 7910 a single line basic feature phone that is designed primarily for common use areas with medium telephone traffic such as lobbies or breakrooms includes the following features Four dedicated feature buttons for Line Hold Transfer and Settings Six programmable feature buttons that you can configure through phone button templates in Cisco CallManager...

Page 7: ...depending on the status of the phone Three dedicated buttons for Hold Menu and Navigation An internal speaker that is designed for hands free dialing Cisco IP Phone model 7902G The Cisco IP Phone 7902G provides a cost effective entry level IP phone for a lobby laboratory manufacturing floor or another area where only basic calling capability is required The single line Cisco IP Phone 7902G include...

Page 8: ...s that guide a user through call features and functions Available features include Call Park Call Pick Up Group Call Pick Up Transfer and Conference Ad Hoc and Meet Me An LCD display that indicates the date and time calling party name calling party number digits dialed feature and line status A digitally tuned speaker and three microphones that allow conference participants to move around while sp...

Page 9: ...dicates the date and time calling party name calling party number digits dialed feature and line status A digitally tuned speaker and three microphones that allow conference participants to move around while speaking Microphone mute Cisco IP Phone 12 SP The Cisco IP Phone model 12 SP offers many of the same features as PBX or POTS telephones This IP phone includes the following features 12 program...

Page 10: ...ion settings Note Cisco recommends that you do not configure CTI ports or devices that use TAPI applications in a line group For information on H 323 clients and shared line appearances see the Shared Line Appearance section on page 40 26 Cisco IP Phone 30 VIP The Cisco IP Phone model 30 VIP offers many of the same features as PBX or POTS telephones This IP phone includes the following features 26...

Page 11: ... default phone button templates When adding phones you can assign one of these templates to the phones or create a new template Creating and using templates provides a fast way to assign a common button configuration to a large number of phones For example if users in your company do not use the conference feature you can create a template that reassigns this button to a different feature such as ...

Page 12: ...ion Module includes buttons for both devices up to 34 buttons Use the Dependency Records link on the Phone Button Template Configuration window to view the devices that are using a particular template Cisco CallManager does not directly control all features on Cisco IP Phones through phone button templates Refer to the Cisco IP Phone Administration Guide for Cisco CallManager and other phone docum...

Page 13: ...voice messaging system conferencing and so on using softkeys on the Cisco IP Phone 7970 Cisco IP Phone 7960 The default Cisco IP Phone 7960 template uses buttons 1 and 2 for lines and assigns buttons 3 through 34 as speed dials or lines or for the features privacy and service URL Access other phone features such as abbreviated dial call park call forward redial hold resume call back conferencing a...

Page 14: ...on 6 for Hold and button 7 for Settings Cisco IP Conference Station 7936 The default phone button template which is not configurable for the Cisco IP Conference Station 7936 uses button 1 for line 1 Cisco IP Conference Station 7935 The default phone button template which is not configurable for the Cisco IP Conference Station 7935 uses button 1 for line 1 Cisco IP Phone 30 SP The default Cisco IP ...

Page 15: ...ual Phone uses button 1 for a line and buttons 2 through 10 for speed dials Cisco ATA 186 and 188 The default phone button template for the Cisco ATA 186 and Cisco ATA 188 uses button 1 for a line and buttons 2 through 10 for speed dials Cisco IPMA Assistant 7960 The default phone button template for the Cisco IPMA Assistant uses button 1 and buttons 7 through 12 for lines buttons 2 through 6 and ...

Page 16: ... quick reference card that you create for your users Cisco IP Phone 7970 7960 7940 Line one or more Cisco IP Phone 7912 Line speed dial hold and settings Cisco IP Phone 7910 Forward all Cisco IP Phone 7905 and 7902 Line speed dial hold and settings Cisco IP Phone model 12 SP Line one or more hold call park and forward all Cisco IP Phone model 30 VIP Line one or more call park and forward all Cisco...

Page 17: ...ork Answer release In conjunction with a headset apparatus the user can press a button on the headset apparatus to answer and release disconnect calls Auto answer If this feature is programmed on the template activating this button causes the speakerphone to go off hook automatically when an incoming call is received Note You configure this feature for some phones models through the Phone Button T...

Page 18: ...l on hold To retrieve a call on hold users press the flashing line button or lift the handset and press the flashing line button for the call on hold The caller on hold receives a tone every 10 seconds to indicate the hold status or music if the Music On Hold feature is configured The hold tone feature requires no configuration to work Line Users press this button to dial a number or to answer an ...

Page 19: ...vides the following standard softkey templates Standard User Standard Feature Standard IPMA Assistant Redial Users press this button to redial the last number that was dialed on the Cisco IP Phone This feature requires no configuration to work Privacy Users press this button to activate deactivate privacy Service URL Users press this button to access a Cisco IP Phone Service such as personal fast ...

Page 20: ...ator can configure softkey sets for each call state for a nonstandard softkey template The Softkey Template Configuration window lists the standard and nonstandard softkey templates and uses different icons to differentiate between standard and nonstandard templates The administrator assigns softkey templates in the following Cisco CallManager Administration configuration windows Device Pool Confi...

Page 21: ...to the template The Delete Application button allows the administrator to delete application softkey templates that are associated with a nonstandard softkey template Only the softkeys that are associated with the application get deleted When softkeys are commonly shared between applications they remain in the softkey template until the last application that shares the softkeys is removed from the...

Page 22: ...r a sample softkey layout Note Cisco recommends that a softkey remain in the same position for each call state This provides the user with consistency and ease of use for example the More softkey always appears in the fourth softkey position from the left for each call state Table 40 4 Call States Call State Description Connected Displays when call is connected Connected Conference Consultation ca...

Page 23: ...ch as Cisco IPMA to support softkeys ensure softkeys and softkey sets are configured in the database for each device that uses the application Softkey 1 Softkey 2 Softkey 3 More Softkey 4 Softkey 5 Softkey 6 More Softkey 7 Softkey 8 Softkey 9 More Softkey 10 Softkey 11 Softkey 12 More Softkey 13 Softkey 14 Softkey 15 More Softkey 16 C l 1 C l 2 C l 4 C l 3 More 1 2 3 4 5 6 1 68893 ...

Page 24: ...its softkeys with its application ID At any time several softkey sets may display on a Cisco IP Phone one set of softkeys for each call The softkey template that is associated with a device such as a Cisco IP Phone in the database designates the one that is used when the device registers with call processing Perform the association of softkey templates and devices by using Softkey Template configu...

Page 25: ...iguration in Cisco CallManager Administration you can configure and modify directory numbers lines that are assigned to phones Keep in mind however that directory numbers do not always associate with devices see the Managing Directory Numbers section on page 40 30 You can configure up to 200 calls for a line on a device in a cluster with the limiting factor being the device As you configure the nu...

Page 26: ... to appear as line 2 on every sales representative phone in an office You can also choose to update a directory number and have the updates apply to all devices that share the directory number The following information provides tips and lists the restrictions for using shared line appearances with Cisco CallManager Shared Line Tips You create a shared line appearance by assigning the same director...

Page 27: ...itiate independent transfer transactions Devices with shared line appearances can initiate independent conference transactions Devices with shared line appearance support the Call Forward Busy Trigger and the Maximum Number of Calls settings You can configure Call Forward Busy Trigger per line appearance but the configuration cannot exceed the maximum number call setting for that directory number ...

Page 28: ...r H323 client and MGCP POTS Phone cannot retrieve the call If User 2 dials directory number 2000 for the second call only the Cisco IP Phone rings Users for the MCGP POTS Phone or the H 323 Client cannot answer the call For information on Maximum Number of Calls setting refer to the Directory Number Configuration Settings in the Cisco CallManager Administration Guide The check box Update Directory...

Page 29: ...umber of calls for all shared lines MCID devices to 2 N where N is the number of shared line devices Shared Line Restrictions Do not use shared lines for Cisco CallManager Attendant Console pilot points or hunt group members The phone that acts as the attendant console supports shared lines Do not use shared line appearances on any Cisco IP Phone that requires auto answer capability and do not tur...

Page 30: ...d and used by Cisco CallManager By checking the check box the directory number gets loaded and used by Cisco CallManager For example the directory number belonged to an employee who left the company The directory number had certain settings configured like call forwarding to voice messaging By leaving the directory number active a call that is intended for the directory number will get forwarded T...

Page 31: ...ltiple calls per DN Transfer Direct Transfer and Conference Join Transfer allows different line appearances in one device to initiate independent transfer transactions and allows multiple transfer transactions per line appearance per device Conference allows different line appearances in one device to initiate independent conference transactions and allows multiple conference transactions per line...

Page 32: ... the onhook hangup action as a possible last step to complete a call transfer The Transfer On hook Enabled service parameter which enables onhook call transfer must be set to True for onhook call transfer to succeed If the service parameter is set to False the onhook action ends the secondary call to the third party In the existing implementation if user B has an active call on a particular line f...

Page 33: ...llow a user to allow or disallow other users of shared line devices to view its call information or to allow another user to barge into its active calls For more information about Barge and Privacy refer to Barge and Privacy in the Cisco CallManager Features and Services Guide Call Back The Cisco Call Back feature allows you to receive call back notification on your Cisco IP Phone when a called pa...

Page 34: ...tivated for example 10 calls The call forward no answer ring duration gets configured for each line appearance in a cluster and the default specifies 12 seconds The call forward no answer ring duration determines how long a phone rings before the call forward no answer setting gets activated Tip Keep the busy trigger slightly lower than the maximum number of calls so that users have the ability to...

Page 35: ...ther group call pickup calls in a pickup group that is associated with your own pickup group After the call pickup feature is automated you need to use only one keystroke for a call connection except for group call pickup You dial the DN of that other pickup group after you press the GPickup softkey on the phone Note CTI applications supports monitoring the party whose call is picked up CTI applic...

Page 36: ...l When the second call arrives the user receives a brief call waiting indicator tone which is configured with the Ring Setting Phone Active in the Directory Number Configuration window Configure call waiting in the Directory Number Configuration window in Cisco CallManager Administration by setting the busy trigger greater than 2 and maximum number of calls Tip To configure call waiting for phones...

Page 37: ...softkey template gets assigned to phones that are in the Cisco CallManager system For more information about Immediate Divert refer to Immediate Divert in the Cisco CallManager Features and Services Guide Join Using the Join softkey a user can join up to 15 established calls for a total of 16 to create a conference For more information about Join see the Making and Receiving Multiple Calls Per Dir...

Page 38: ... You then define how the feature will work in your system by configuring system parameters and setting up Cisco CallManager Serviceability tools You can create customize and view phone problem reports by using the QRT Viewer application Support for the QRT feature extends to any model IP phone that includes the following capabilities Support for softkey templates Support for IP phone services Cont...

Page 39: ...service to a phone button When the button gets pressed the service gets invoked To configure a service URL on a phone button for the user the administrator performs the following steps 1 Using Cisco IP Phone Services Configuration create a service 2 Using Phone Button Configuration create a custom phone button template to include the service URL feature 3 Using Phone Configuration add the custom p...

Page 40: ...r more information on associating phones with users refer to Associating Devices to a User in the Cisco CallManager Administration Guide Phone Administration Tips The following sections contain information that might help you configure phones in the Cisco CallManager Administration Phone Search The following sections describe how to modify your search to locate a phone If you have thousands of Cis...

Page 41: ...click the Find button only Searching by Directory Number To search for a phone by its directory number DN choose Directory Number and either enter a search criteria such as begins with or ends with or click the Find button Note Some directory numbers do not associate with phones To search for those directory numbers which are called unassigned DN use the Route Plan Report window Searching by Using...

Page 42: ...form the same search with Allow wildcards check box unchecked the result of the search includes only 300 123 the exact pattern Table 40 5 lists the wildcard search strings that Cisco CallManager allows in the Find and List Phones window Table 40 5 Wildcard Search Strings Wildcard Character Description Example _ underscore Any single character Where au_fname LIKE _ean finds all four letter first na...

Page 43: ... options from the drop down list box below the Find button Searching by Device Security Mode If you choose device security mode the options that are available in the database display for example use system default you can choose one of these options from the drop down list box below the Find button Finding All Phones in the Database To find all phones that are registered in the database choose Dev...

Page 44: ... pilot number by choosing Feature Voice Mail Voice Mail Pilot 2 Configure the voice mail profile by choosing Feature Voice Mail Voice Mail Profile 3 Choose the appropriate profile from the Voice Mail Profile field on the Directory Number Configuration window By default this field uses the default voice mail profile that uses the default voice mail pilot number configuration Note Typically you can ...

Page 45: ...es the IP address of the server for the hostname If the phone URL was not updated correctly after the URL Directories enterprise parameter was changed try stopping and restarting the Cisco TFTP service then reset the phone Cisco CallManager User Options Cisco IP Phone users can access the Cisco CallManager User Options through their web browser so they can configure a variety of features on their ...

Page 46: ...ters Configuration window you can modify the MaxPhonesFallBackQueueDepth service parameter If the performance value is set too high the maximum is 500 phone registrations could slow the Cisco CallManager real time response If the value is set too low the minimum is 1 the total time for a large group of phones to return to the primary Cisco CallManager will be long Dependency Records If you need to...

Page 47: ...he active Cisco CallManager usually serves as the primary Cisco CallManager for that phone unless the primary is not available If the active Cisco CallManager fails or becomes unreachable the phone attempts to register with the next available Cisco CallManager in the Cisco CallManager Group that is specified for the device pool to which the phone belongs The phone device reregisters with the prima...

Page 48: ...g search space and location information if used Number of lines and associated DNs to assign to the phone Phone Search page 40 40 Step 2 Add and configure the phone Adding a Phone Cisco CallManager Administration Guide Step 3 Add and configure lines DNs on the phone You can also configure phone features such as call park call forward and call pickup Adding a Directory Number Cisco CallManager Admi...

Page 49: ...h phone Adding Phone Button Templates Cisco CallManager Administration Guide Configuring Cisco IP Phones Cisco CallManager Administration Guide Adding Nonstandard Softkey Templates Cisco CallManager Administration Guide Step 7 Assign services to phone buttons if required Adding a Cisco IP Phone Service to a Phone Button Cisco CallManager Administration Guide Step 8 Provide power install verify net...

Page 50: ...ice Parameters Configuration Cisco CallManager Administration Guide Barge and Privacy Cisco CallManager Features and Services Guide Call Park Cisco CallManager Features and Services Guide Immediate Divert Cisco CallManager Features and Services Guide Quality Report Tool Cisco CallManager Features and Services Guide Additional Cisco CallManager Documentation Phone administration documentation that ...

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