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FAQ
FAQ Action
Sound signals
Flashing signals
(LEDs inside the
motor)
Possible solution
#1
On
When I turn the motor on, it emits a sound signal
that lasts 3 seconds.
Possible cause
:
Damaged firmware
1 error signal
(3 sec ON)
Red LED on
Call technical assistance to upgrade FW or replace the
motor
#2
On
When I turn the motor on, it emits 3 long sound
signals
Possible cause
:
Has not reverted to the correct starting position
3 long sound signals
(0.5s ON- 0.5s OFF)
Red LED on
Call technical assistance or replace the motor
#3
Error rod sensors
During motor movement, it emits one long sound
signal
Possible cause
:
Latchbolt/deadbolts not withdrawn properly
1 error signal
(0.5s ON- 0.5s OFF)
Red LED on
Check rod is sliding properly.
Loosen motor screws.
#4
Motor timeout error
After 5 seconds from opening signal, it emits two
long sound signals
Possible cause
:
The motor is not in the correct position
2 error signals
(0.5s ON- 0.5s OFF)
Red LED on
Call technical assistance or replace the motor
#5
Lock remains open in hold open mode
The lock does not close after giving the opening
command
Possible cause
:
Opening impulse still active
-
Yellow LED on
The lock remains open because it is still receiving
an opening command. Connect the wires as shown in
diagram 1
.
Check the system.
#6
Sound signals not audible
Possible cause:
Volume set to OFF
Check settings on PC
PROGRAMMING
A programming cable (accessory 1.07030.41.0) can be used to set the opening time and the volume of the sound signals, control the number
of openings and upgrade the lock software.
Only authorised CISA technical staff and locksmiths should programme the motor and use the programming software.
Procedure:
1 Request access to the “CisaMotorApp” programme on the CISA website
(
https://www.cisa.com/CISAmotor
);
2 Connect the cables as shown in the diagram below;
3 Power up the lock;
4 Start up the “CisaMotorApp” programme on a PC;
5 Open the COM port;
6 Select the opening time or the desired volume and click on “Save”
N.B.: Visit the CISA website for more details.
https://www.cisa.com/CISAmotor
Programming cable
Item 1.07030.41.0
(optional)
T
XD+
TX
D
-
GND
+
-
Red | V+ | Power supply (+)
Black | V- | Power supply (-)
Green | TX- | Programming cable
Green/White | TX+ | Programming cable
12V
I = 2A
