Cincoze CO-100/P1101 Series, User Manual

Page: 7 / 90

CO - 100/P1101
Series | User Manual
7
◼ RMA Instruction
⚫ Customers must fill in Cincoze Return Merchandise Authorization (RMA)
Request Form and obtain an RMA number prior to returning a defective
product to Cincoze for service.
⚫ Customers must collect all the information about the problems encountered
and note anything abnormal and describe the problems on the “Cincoze
Service Form” for the RMA number apply process.
⚫ Charges may be incurred for certain repairs. Cincoze will charge for repairs to
products whose warranty period has expired. Cincoze will also charge for
repairs to products if the damage resulted from acts of God, environmental or
atmospheric disturbances, or other external forces through misuse, abuse, or
unauthorized alteration or repair. If charges will be incurred for a repair,
Cincoze lists all charges, and will wait for customer’s approval before
performing the repair.
⚫ Customers agree to ensure the product or assume the risk of loss or damage
during transit, to prepay shipping charges, and to use the original shipping
container or equivalent.
⚫ Customers can be sent back the faulty products with or without accessories
(manuals, cable, etc.) and any components from the system. If the
components were suspected as part of the problems, please note clearly
which components are included. Otherwise, Cincoze is not responsible for the
devices/parts.
⚫ Repaired items will be shipped along with a "Repair Report" detailing the
findings and actions taken.
Limitation of Liability
Cincoze’ liability arising out of the manufacture, sale, or supplying of the product and its use,
whether based on warranty, contract, negligence, product liability, or otherwise, shall not
exceed the original selling price of the product. The remedies provided herein are the
customer’s sole and exclusive remedies. In no event shall Cincoze be liable for direct,
indirect, special or consequential damages whether based on contract of any other legal
theory.