Cidco CL-980, User Manual, Page: 45 / 51

Troubleshooting
38
T
ROUBLESHOOTING
Are you having trouble with your phone? Here are some of the most common
problem areas and solutions.
S
YMPTOM
C
ORRECTIVE
A
CTION
Blank or faint
screen Turn the handset on and place it in the cradle for sev-
eral seconds.
Ensure the handset is making contact in the
cradle.
Check the AC adapter. Be sure that the adapter is not
damaged and that it is securely plugged into a working
outlet. Also check that the wall plug is not controlled by a
wall switch.
Recharge or replace the battery. See Charge the Handset
on page 6 , for recharging details or Insert the Battery into
the Handset , on how to replace the battery.
Turn Caller ID function on. Call your local telephone
company’s Business Office to ensure that either Caller ID or
Call Waiting ID service is active. Your phone is shipped
with the service enabled, check that you didn’t change the
setting during setup. See
Set Up or Change Caller ID Set-
tings on page 12 .
Caller ID /
Call Waiting ID
doesn’t work
properly
Verify that Caller ID service is active. Call your local tele-
phone company’s Business Office to ensure that your ser-
vices are active. You can verify that Call Waiting is working
by the double tones, indicating an incoming call. That is
provided that an extension is not being used.
Verify that you have turned on Caller ID as a setting.
See Set Up or Change Caller ID Settings on page 12 . Also
check that the programming screen Call Waiting ID? is set
to YES as shown in
Turn Call Waiting ID On or Off on page
13 .
Charge Light does
not work Check whether the handset is making contact in the
cradle.
Check the AC adapter.
Be sure that the adapter is not
damaged and that it is securely plugged into a working
outlet. Also check that the wall plug is not controlled by a
wall switch.
Handset lights do
not work. Verify that the handset is turned on.
Press the TALK key to test.
The TALK light should come
on.
Check to see that you have turned on Call Lights as a
setting.
See Set Up or Change Caller ID Settings on page 12
for instructions.
Recharge the battery. See Charge the Handset on page 6
for more details.
Cidco980.book Page 38 Thursday, June 3, 1999 6:39 PM