Christie UHD982-P, Service Manual

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Access Series LCD UHD982-P Panels Service Guide
020-001709-01 Rev. 1 ( 0 1 -2020 )
Copyright © 20 20 Christie Digital Systems USA, Inc. All rights reserved.
Troubleshooting
Learn about common issues and their solutions.
Understanding the LED status indicators
Identify the LED state flashing pattern and meaning.
LED Status Status of the monitor
Power LED not lit Power on
Power LED lit Power off (Standby mode)
Power LED flashing (slow) Scheduler active
Power LED flashing (fast) Power up/down and software update
Wireless network not available
The wireless network does not appear in the list of available networks.
Resolution
• Ensure the display panel wireless connection is allowed through the network firewall.
•
Try searching for wireless networks again.
• If the wireless network does not function properly, use the wired network.
• If the display panel does not function using the wired connection, check the modem and router.
• If the router does not have a problem, check the internet connection of your modem.
Connection is slow
The network connection to the display panel is slow.
Resolution
To get information on the internet service area, connection speed, signal quality, and other settings, refer to the wireless modem documentation.
Disruption during playback or slow reactions
While content is playing on the display panel, the video is disrupted or slow to play.
Resolution
• Ensure the display panels are at least three meters away from microwave ovens, mobile telephones, Bluetooth-enabled devices, or any other
Wi-Fi compatible devices.
• Change the active channel on the WLAN router.
Internet connection not available
The display panel cannot connect to the internet.
Resolution
• Ensure the display panel wireless connection is allowed through the network firewall.
• The MAC address of the display panel is authenticated each time when connecting to the internet. If the MAC address of the computer or modem
is permanently registered, it is possible that the display panel might not connect to the internet. Because the display panel has its own MAC address,
the internet service provider cannot validate the MAC address of the display panel. For this reason, the display panel cannot connect to the internet.
Contact the internet service provider and request information on how to connect a different device, such as the display panel, to the internet.
Audio video sharing not working
Audio and video cannot be shared to the display panel.