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frequently asked questions
about the PRIMA
I’ve connected all the wires up but I can’t hear any sound?
Ensure that you’ve selected the correct input line for your connections.
why is there no display when I’ve turned the amplifier back on?
You need to wait for two minutes after switching the unit off before switching it on again.
why is there humming coming from the loudspeakers?
Check that you’ve earthed the unit. The interconnects need to be properly screened and placed away from
mains cables. Using balanced inputs and outputs instead of RCA phono types can reduce interference.
the sound coming from the loudspeakers is distorted
Check that the speakers are connected properly. It may be that the volume is turned up too high for your
speakers or that you have set the gain for the input device too high.
Note:- If you are using the Chord DAC 64 converter always set the gain to 0.25
the amplifier was in standby mode and has turned itself off
Changing connections while the amplifier is on, for example, dropping the stylus onto a record can cause the unit
to shutdown. Check that the speaker cables have no stray inner core wires touching each other and bridging
across speaker terminals, as this can cause a short circuit.