6
SECTION 5: TROUBLESHOOTING GUIDE
NOTE:
Refer to previous sections of this Operator’s Manual for proper assembly and operation instructions.
NOTE:
For repairs beyond the minor adjustments above, contact the Customer Support Department.
Trouble
Possible Cause(s)
Corrective Action
Charcoal fails to light
Lack of charcoal lighter fluid.
Adjustable damper is closed.
Apply charcoal lighter fluid sparingly to help ignite flame.
Open adjustable damper to add air into unit.
Spit rod fails to rotate when
rotary motor is on
Rotary motor not properly in spit
rod plate, plugged in, or turned on.
Re-insert rotary motor into spit rod plate. Plug into outlet and
turn switch on.
Grill temperature continuously
increases or decreases
Adjustable dampers or vents are
open or closed.
Amount of grill charcoal fluctuates.
Grill lid is frequently being opened
or closed.
Adjust dampers and vents to control grill temperature.
Check amount of charcoal; add additional charcoal if needed
for consistent temperature.
When rotisserie grilling, keep grill lid closed for the duration
of the cooking time to maintain temperature.
SECTION 6: CALLING CUSTOMER SUPPORT
Customer Support can be reached by dialing:
1 - (800) 896-7886.
•
•
If you are having difficulty assembling this product or if you have any questions regarding the operation, maintenance, or warranty
information of this unit, please call the Customer Support Department. For additional grill information, visit the Chickenmaster
website at www.chickenmastergrills.com.
•
Additional grill options and accessories are sold separately. Please call the Customer Support Department or visit the
Chickenmaster Grills website for information regarding additional grill accessories.