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Chevrolet SS Sedan Owner Manual (GMNA-Localizing-U.S.-10122752) -
2017 - crc - 8/31/16
364
Customer Information
Customer
Information
Customer Information
Procedure . . . . . . . . . . . . . . . . . . . 364
Offices . . . . . . . . . . . . . . . . . . . . . . 366
Telephone (TTY) Users . . . . . 367
Online Owner Center . . . . . . . . . 367
Program . . . . . . . . . . . . . . . . . . . . 368
Program . . . . . . . . . . . . . . . . . . . . 368
Appointments . . . . . . . . . . . . . . . 370
Program . . . . . . . . . . . . . . . . . . . . 370
Collision Damage Repair . . . . . 371
Information . . . . . . . . . . . . . . . . . . 373
Statement . . . . . . . . . . . . . . . . . . . 374
Reporting Safety Defects
Government . . . . . . . . . . . . . . . . . 374
Government . . . . . . . . . . . . . . . . . 375
General Motors . . . . . . . . . . . . . 375
Vehicle Data Recording and
Privacy
Privacy . . . . . . . . . . . . . . . . . . . . . . 375
Event Data Recorders . . . . . . . . 376
. . . . . . . . . . . . . . . . . . . . . . 376
Infotainment System . . . . . . . . . . 377
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE :
Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO :
If after contacting a
member of dealership management,
it appears your concern cannot be