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Chevrolet Cruze Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9234744) - 2016 - CRC - 3/9/16
342
Customer Information
Customer
Information
Customer Information
Procedure . . . . . . . . . . . . . . . . . . . 342
Offices . . . . . . . . . . . . . . . . . . . . . . 344
Telephone (TTY) Users . . . . . 345
Online Owner Center . . . . . . . . . 345
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 346
Program . . . . . . . . . . . . . . . . . . . . 346
Appointments . . . . . . . . . . . . . . . 348
Program . . . . . . . . . . . . . . . . . . . . 348
Collision Damage Repair . . . . . 349
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 351
Statement . . . . . . . . . . . . . . . . . . . 352
Reporting Safety Defects
the United States
Government . . . . . . . . . . . . . . . . . 353
the Canadian
Government . . . . . . . . . . . . . . . . . 353
General Motors . . . . . . . . . . . . . 354
Vehicle Data Recording and
Privacy
Privacy . . . . . . . . . . . . . . . . . . . . . . 354
Event Data Recorders . . . . . . . . 354
Infotainment System . . . . . . . . . . 355
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE :
Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.