Chevrolet BOLT EV Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11434431) - 2018 - crc - 2/14/18
332
Customer Information
Customer
Information
Customer Information
Procedure . . . . . . . . . . . . . . . . . . . 332
Offices . . . . . . . . . . . . . . . . . . . . . . 334
Telephone (TTY) Users . . . . . 335
Online Owner Center . . . . . . . . . 335
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 336
Program . . . . . . . . . . . . . . . . . . . . 336
Appointments . . . . . . . . . . . . . . . 338
Program . . . . . . . . . . . . . . . . . . . . 338
Collision Damage Repair . . . . . 339
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 341
Statement . . . . . . . . . . . . . . . . . . . 342
Reporting Safety Defects
the United States
Government . . . . . . . . . . . . . . . . . 342
the Canadian
Government . . . . . . . . . . . . . . . . . 343
General Motors . . . . . . . . . . . . . 343
Vehicle Data Recording and
Privacy
Privacy . . . . . . . . . . . . . . . . . . . . . . 344
Event Data Recorders . . . . . . . . 344
OnStar . . . . . . . . . . . . . . . . . . . . . . . 345
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE :
Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO :
If after contacting a
member of dealership management,
it appears your concern cannot be