Chevrolet Low Cab Forward 6.7L Diesel Engine 6500XD (GMNA-Localizing-
U.S.-15749874) - 2022 - CRC - 12/1/21
Customer Information
297
Customer Information
Customer Information
Customer Satisfaction Procedure . . . . . . 297
Customer Assistance Offices . . . . . . . . . . . 297
Customer Assistance for Text Telephone
(TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . 298
Online Owner Center . . . . . . . . . . . . . . . . . . 298
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298
Roadside Assistance Program . . . . . . . . . . 298
Scheduling Service Appointments . . . . . 299
Collision Damage Repair . . . . . . . . . . . . . . 300
Publication Ordering Information . . . . . . 301
Radio Frequency Statement . . . . . . . . . . . 302
Reporting Safety Defects
Reporting Safety Defects to the United
States Government . . . . . . . . . . . . . . . . . . 302
Reporting Safety Defects to General
Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303
Vehicle Data Recording and Privacy
Customer Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Chevrolet. Normally,
any concerns with the sales transaction or
the operation of the Chevrolet chassis,
or upfitted rear body will be resolved by
your dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE :
Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service, or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO :
If after contacting a member of
dealership management, it appears your
concern cannot be resolved by your
dealership without further help call the
Chevrolet Customer Assistance Center at
1-800-862-4389.
We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Have the following
information available to give the Customer
Assistance representative:
.
Your name, address, and daytime phone
number.
.
Vehicle Identification Number (VIN). This is
available from the vehicle registration or
title, and on the VIN plate or the Vehicle
Certification and Greenhouse Gas (GHG)
Emissions Plate in the cab of the vehicle.
.
Dealership name and location.
.
Vehicle delivery date and present mileage.
.
Nature of the problem.
When contacting Chevrolet, remember that
your concern will likely be resolved at a
dealer's facility. That is why we suggest
following Step One first.
Customer Assistance Offices
Chevrolet encourages customers to call the
toll-free number for assistance. However, if a
customer wishes to write or e-mail
Chevrolet, the letter should be addressed to:
