Chevrolet Impala Limited Owner Manual (GMNA-Localizing-U.S.- 9085358) -
2016 - crc - 8/20/15
Customer Information
285
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 285
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 287
Customer Assistance for Text
Telephone (TTY) Users . . . . . 288
Online Owner Center . . . . . . . . . 288
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 288
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 289
Scheduling Service
Appointments . . . . . . . . . . . . . . . 291
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 291
Collision Damage Repair . . . . . 292
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 294
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 295
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 295
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 296
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 296
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 296
Event Data Recorders . . . . . . . . 297
OnStar
®
. . . . . . . . . . . . . . . . . . . . . . 297
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE :
Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO :
If after contacting a
member of dealership management,
it appears your concern cannot be
Summary of Contents for 2016 Impala Limited
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