Black plate (1,1)
Chevrolet Malibu Owner Manual - 2011
Customer Information
13-1
Customer
Information
Customer Information
Customer Satisfaction
Procedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-1
Customer Satisfaction
Procedure (Mexico) . . . . . . . . 13-3
Customer Assistance Offices
(U.S. and Canada) . . . . . . . . . 13-5
Customer Assistance Offices
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
Customer Assistance for Text
Telephone (TTY) Users (U.S.
and Canada) . . . . . . . . . . . . . . . 13-6
Online Owner Center . . . . . . . . 13-6
GM Mobility Reimbursement
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Assistance Program
(U.S. and Canada) . . . . . . . . . 13-8
Roadside Assistance
Program (Mexico) . . . . . . . . . 13-10
Scheduling Service
Appointments (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-10
Courtesy Transportation
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . 13-11
Collision Damage Repair
(U.S. and Canada) . . . . . . . . 13-12
Service Publications
Ordering Information . . . . . . 13-15
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-16
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . 13-17
Reporting Safety Defects to
General Motors . . . . . . . . . . . 13-17
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-17
Event Data Recorders . . . . . . 13-18
OnStar
®
. . . . . . . . . . . . . . . . . . . . 13-19
Radio Frequency
Identification (RFID) . . . . . . . 13-19
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 13-19
Customer Information
Customer Satisfaction
Procedure (U.S. and
Canada)
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE:
Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of the dealership or the general
manager.
Summary of Contents for 2011 Malibu
Page 6: ...Black plate 6 1 Chevrolet Malibu Owner Manual 2011 vi Introduction 2 NOTES ...
Page 8: ...Black plate 2 1 Chevrolet Malibu Owner Manual 2011 1 2 In Brief Instrument Panel ...
Page 50: ...Black plate 20 1 Chevrolet Malibu Owner Manual 2011 2 20 Keys Doors and Windows 2 NOTES ...
Page 114: ...Black plate 4 1 Chevrolet Malibu Owner Manual 2011 4 4 Storage 2 NOTES ...
Page 156: ...Black plate 8 1 Chevrolet Malibu Owner Manual 2011 6 8 Lighting 2 NOTES ...
Page 198: ...Black plate 10 1 Chevrolet Malibu Owner Manual 2011 8 10 Climate Controls 2 NOTES ...
Page 246: ...Black plate 48 1 Chevrolet Malibu Owner Manual 2011 9 48 Driving and Operating 2 NOTES ...
Page 254: ...Black plate 8 1 Chevrolet Malibu Owner Manual 2011 10 8 Vehicle Care 3 6 L V6 Engine ...
Page 378: ...Black plate 20 1 Chevrolet Malibu Owner Manual 2011 13 20 Customer Information 2 NOTES ...