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Chevrolet 2007 HHR, Warranty And Owner Assistance Information

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Chevrolet 2007 HHR Warranty And Owner Assistance Information Download Page 5

An Important Message to Chevrolet Owners...

Chevrolet’s Commitment to You

We are committed to assuring your satisfaction
with your new Chevrolet.

Your Chevrolet dealer also wants you to be
completely satisfied and invites you to return for
all your service needs, both during and after
the warranty period.

Owner Assistance

Your Chevrolet dealer is best equipped to provide
all of your service needs. Should you ever
encounter a problem that is not resolved during or
after the limited warranty period, talk to a
member of dealer management. Under certain
circumstances, GM and/or GM dealers may
provide assistance after the limited warranty period
has expired when the problem results from a
defect in material or workmanship. These
instances will be reviewed on a case-by-case
basis. If your problem has not been resolved to
your satisfaction, follow the “Customer Satisfaction
Procedure” as outlined under Owner Assistance
on page 33.

We thank you for choosing a Chevrolet.

1

Summary of Contents for 2007 HHR

Page 1: ...ution Program Keep this booklet with your vehicle and make it available to a Chevrolet dealer if warranty work is needed Be sure to keep it with your vehicle if you sell it so future owners will have the information Owner s Name Street Address City State Vehicle Identification Number VIN Date Vehicle First Delivered or Put In Use Odometer Reading on Date Vehicle First Delivered or Put In Use ...

Page 2: ...e service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it then it is not the Genuine GM Protection Plan from GM 2006 Chevrolet Motor Division General Motors Corporation All rights reserved Printed in the U S A GENERAL MOTORS GM CHEVROLET and the CHEVROLET emblem are registered trademarks of General Motors Corporation Part No 15854838 C Third ...

Page 3: ...Materials 12 Tire Service 12 6 6L DURAMAX Diesel Engine Components 13 Aftermarket Engine Performance Enhancement Products and Modifications 14 After Manufacture Rustproofing 14 Paint Trim and Appearance Items 14 Vehicle Operation and Care 15 Maintenance and Warranty Service Records 15 Chemical Paint Spotting 15 Warranty Coverage Extensions 15 Touring Owner Service Foreign Countries 16 Warranty Ser...

Page 4: ...Maintenance and Repairs 31 Claims Procedure 32 Owner Assistance 33 Customer Satisfaction Procedure 33 State Warranty Enforcement Laws 35 Assistance For Text Telephone TTY Users 35 Chevrolet Roadside Assistance 35 Chevrolet Courtesy Transportation 35 Warranty Information for California Only 36 Special Coverage Adjustment Programs Beyond the Warranty Period 37 Customer Assistance Offices 37 Online O...

Page 5: ...service needs Should you ever encounter a problem that is not resolved during or after the limited warranty period talk to a member of dealer management Under certain circumstances GM and or GM dealers may provide assistance after the limited warranty period has expired when the problem results from a defect in material or workmanship These instances will be reviewed on a case by case basis If you...

Page 6: ...sary warranty repairs should they be required during the warranty period We ask that you return to your selling dealer for warranty repairs In the event of an emergency repair you may take your vehicle to any authorized GM dealer for warranty repairs However certain warranty repairs require special tools or training that only a dealer selling your brand may have Therefore not all dealers are able ...

Page 7: ... Diesel Engine If Equipped Coverage is for 5 years or 100 000 miles whichever comes first Emission Control System Warranty For light duty trucks see How to Determine the Applicable Emissions Control System Warranty under Emission Control Systems Warranty on page 19 for more information Federal Gasoline Engines Defects and performance for cars and light duty truck emission control systems are cover...

Page 8: ...ion control systems are covered for the first 3 years or 50 000 miles whichever comes first Specified components for cars or light duty trucks equipped with light duty or medium duty truck emission control systems are covered for the first 7 years or 70 000 miles whichever comes first Defects for heavy duty truck emission control systems are covered for the first 5 years or 50 000 miles whichever ...

Page 9: ...Needed repairs will be performed using new or remanufactured parts No Charge Warranty repairs including towing parts and labor will be made at no charge Obtaining Repairs To obtain warranty repairs take the vehicle to a Chevrolet dealer facility within the warranty period and request the needed repairs A reasonable time must be allowed for the dealer to perform necessary repairs Warranty Period Th...

Page 10: ... torque converter transfer case transmission transaxle mounts seals and gaskets Drive Systems Final drive housing all internal lubricated parts axle shafts and bearings constant velocity joints axle housing propeller shafts universal joints wheel bearings locking hubs front differential actuator supports front and rear hub bearings seals and gaskets Tire Coverage The tires supplied with your vehic...

Page 11: ...ths from the date of purchase parts only GM Licensed Accessories are covered under the accessory specific manufacturer s warranty and are not warranted by GM or its dealers Notice This warranty excludes Any communications device that becomes unusable or unable to function as intended due to unavailability of compatible wireless service from the wireless communication carrier that provides service ...

Page 12: ...ional coverages What Is Not Covered Tire Damage or Wear Normal tire wear or wear out is not covered Road hazard damage such as punctures cuts snags and breaks resulting from pothole impact curb impact or from other objects is not covered Also damage from improper inflation spinning as when stuck in mud or snow tire chains racing improper mounting or dismounting misuse negligence alteration vandali...

Page 13: ...cles currently or previously titled as salvaged scrapped junked or totaled Damage or Corrosion Due to Environment Chemical Treatments and or Aftermarket Products Damage caused by airborne fallout salt from sea air salt or other materials used to control road conditions chemicals tree sap stones hail earthquake water or flood windstorm lightning the application of chemicals or sealants subsequent t...

Page 14: ...er htm Gasoline meeting these specifications could provide improved driveability and emission control system performance compared to other gasoline Maintenance All vehicles require periodic maintenance Maintenance services such as those detailed in the owner manual are the owner s expense Vehicle lubrication cleaning or polishing are not covered Failure of or damage to components requiring replace...

Page 15: ...es Any implied warranty of merchantability or fitness for a particular purpose applicable to this vehicle is limited in duration to the duration of this written warranty Performance of repairs and needed adjustments is the exclusive remedy under this written warranty or any implied warranty GM shall not be liable for incidental or consequential damages such as but not limited to lost wages or vehi...

Page 16: ...fashion include engine and transmission assemblies instrument cluster assemblies radios compact disc players tape players batteries and powertrain control modules Warranty Repairs Recycled Materials Environmental Protection Agency EPA guidelines and GM support the capture purification and reuse of automotive air conditioning refrigerant gases and engine coolant As a result any repairs GM may make ...

Page 17: ...l pump water pump fuel pump engine mounts seals and gaskets Diesel Fuel Metering System injection pump nozzles high pressure lines and high pressure sealing devices Glow Plug Control System control glow plug assembly glow plugs cold advance relay and Engine Control Module ECM Fuel injection control module integral oil cooler transmission adapter plate left and right common fuel rails fuel filter a...

Page 18: ...e transmission emission system drivetrain or other vehicle components caused by aftermarket engine performance enhancement products or modifications may not be covered under your vehicle warranty After Manufacture Rustproofing Your vehicle was designed and built to resist corrosion Application of additional rust inhibiting materials is neither necessary nor required under the Sheet Metal Coverage ...

Page 19: ...ces performed The servicing dealer can provide a copy of any warranty repairs for your records Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical fallout Airborne pollutants can fall upon and adhere to painted surfaces on your vehicle This damage can take two forms blotchy ring shaped discolorations and or small irregular dark spots etched into the paint surface ...

Page 20: ...not apply to vehicles with more than 1 000 miles on the odometer even though the vehicle may not have been registered for license plates Touring Owner Service Foreign Countries If you are touring in a foreign country and repairs are needed take your vehicle to a GM dealer facility preferably one which sells and services Chevrolet vehicles Once you return to the United States provide your dealer wi...

Page 21: ... types of alterations that would not be covered include installation or use of any non GM parts accessories and materials or the cutting welding or disconnecting of the vehicle s original equipment parts and components Recreation Vehicle and Special Body or Equipment Alterations Installations or alterations to the original equipment vehicle or chassis as manufactured and assembled by GM are not co...

Page 22: ...ve the right to make changes in vehicles built and or sold by them at any time without incurring any obligation to make the same or similar changes on vehicles previously built and or sold by them Noise Emissions Warranty for Light Duty Trucks Over 10 000 LBS Gross Vehicle Weight Rating GVWR Only GM warrants to the first person who purchases this vehicle for purposes other than resale and to each ...

Page 23: ... System Warranty State and Federal agencies may require different emission control system warranty depending on Whether the vehicle conforms to regulations applicable to light duty or heavy duty emission control systems Whether the vehicle conforms to or is certified for California regulations in addition to U S EPA Federal regulations To determine eligibility Light Duty vehicles with a Gross Vehi...

Page 24: ... with Heavy Duty Diesel Engine 5 years or 50 000 miles whichever comes first Federal Emission Defect Warranty GM warrants to the owner the following The vehicle was designed equipped and built so as to conform at the time of sale with the applicable regulations of the Federal Environmental Protection Agency EPA The vehicle is free from defects in material and workmanship which cause the vehicle to...

Page 25: ...y or other sanctions including the denial of the right to use the vehicle under local state or federal law GM warrants that your dealer will replace repair or adjust to GM specifications at no charge to you any of the parts listed under the Emission Warranty Parts List later in this section which may be necessary to conform to the applicable emission standards Non GM parts labeled Certified to EPA...

Page 26: ... Connecticut Rhode Island and New Jersey have PZEV Emission Warranty Coverage Your Rights and Obligations For Vehicles Subject to California Exhaust Emission Standards In California new motor vehicles must be designed equipped and built to meet the state s stringent anti smog standards GM must warrant your vehicle s emission control system for the periods of time and mileage listed provided there ...

Page 27: ... repair or replace it This is your Long term Emission Control System Defects Warranty For 8 years or 80 000 miles whichever comes first If the catalytic converter vehicle powertrain control module including emission related software is found to be defective GM will repair or replace it under the Federal Emission Control System Warranty For 8 years or 100 000 miles whichever comes first for a Super...

Page 28: ...heduled maintenance listed in your owner manual GM recommends that you retain all maintenance receipts for your vehicle but GM cannot deny warranty coverage solely for the lack of receipts or for your failure to ensure the performance of all scheduled maintenance You are responsible for presenting your vehicle to a GM dealer selling your vehicle line as soon as a problem exists The warranted repai...

Page 29: ...Ultra Low Emission Vehicle SULEV 8 years 100 000 miles The Emission Control System Warranty obligations do not apply to conditions resulting from tampering abuse neglect or improper maintenance or any other item listed under What Is Not Covered under General Motors Corporation New Vehicle Limited Warranty on page 5 The Other Terms presented under General Motors Corporation New Vehicle Limited Warr...

Page 30: ...n Control Module Transmission Fluid Temperature Sensor Transmission Gear Selection Switch Diesel Transmission Internal Mode Switch Transmission Pressure Switches Transmission Shift Solenoids A B Transmission Speed Sensors Fuel Management System Common Rail Assembly 6 6L DURAMAX Diesel Diesel Fuel Injection Pump Diesel Fuel Injection Pump Timing Adjust Diesel Fuel Injector Control Module EDU 6 6L D...

Page 31: ... Only Terraza Uplander Montana SV6 RELAY and DURAMAX Diesel Intake Manifold Heater Intake Manifold Tuning Valve Intake Manifold Tuning Valve Relay Supercharger Assembly Throttle Body Replacement Only Throttle Body Heater Throttle Closing Dashpot Turbocharger Assembly Turbocharger Boost Sensor 6 6L DURAMAX Diesel Turbocharger Oil Separator Turbocharger Thermo Purge Switch Vacuum Pump 6 6L DURAMAX D...

Page 32: ...atalytic Converter attached as assembly Exhaust Manifold Gasket Exhaust Pipes and or Mufflers when located between catalytic converters and exhaust manifold Positive Crankcase Ventilation System Oil Filler Cap PCV Filter PCV Oil Separator PCV Valve Exhaust Gas Recirculation System EGR Feed and Delivery Pipes or Cast in Passages EGR Valve EGR Valve Cooler 6 6L DURAMAX Diesel EGR Vacuum Pump Assembl...

Page 33: ...Switch PCM ZAB Switch Energy Storage Control Module GMLAN CAN Communications Circuit Hood Ajar Switch and Circuit Hybrid Control Module SGCM Coolant Circuit fan and fan relay and pump Starter Generator Control Module Wheel Speed Sensor and Circuits left and right front Miscellaneous Items Used with Above Components are Covered Belts Boots Clamps Connectors Ducts Fittings Gaskets Grommets Hoses Hou...

Page 34: ...y it is recommended that any replacement parts used for maintenance or for the repair of emission control systems be new genuine GM parts The warranty obligations are not dependent upon the use of any particular brand of replacement parts The owner may elect to use non genuine GM parts for replacement purposes Use of replacement parts which are not of equivalent quality may impair the effectivenes...

Page 35: ...in 10 days or a repair not being completed within 30 days constitutes an emergency Retain receipts and failed parts in order to receive compensation for warranty repairs reimbursable due to an emergency If in an emergency situation it is necessary to have repairs performed by other than a Chevrolet dealer and you believe the repairs are covered by emission warranties take the replaced parts and yo...

Page 36: ...od required by local or state law The only exceptions would be if you request or agree to an extension or if a delay results from events beyond the control of your dealer or GM If you are not so notified GM will provide any required repairs at no charge In the event a warranty matter is not handled to your satisfaction refer to the Customer Satisfaction Procedure under Owner Assistance on page 33 ...

Page 37: ...r contacting a member of dealer management it appears your concern cannot be resolved by the dealer without further help contact the Chevrolet Customer Assistance Center by calling 1 800 222 1020 In Canada contact GM of Canada Central Office in Oshawa by calling 1 800 263 3777 English or 1 800 263 7854 French We encourage you to call the toll free number in order to give your inquiry prompt attent...

Page 38: ...esolution program prior to filing a court action use of the program is free of charge and your case will generally be heard within 40 days If you do not agree with the decision given in your case you may reject it and proceed with any other venue for relief available to you You may contact the BBB Auto Line Program using the toll free telephone number or write them at the following address BBB Aut...

Page 39: ...and Roadside Assistance Center The TTY for the Chevrolet Customer Assistance Center is 1 800 833 2438 in the United States 1 800 263 3830 in Canada The TTY for the Chevrolet Roadside Assistance Center is 1 888 889 2438 in the U S and Canada Chevrolet Roadside Assistance Chevrolet is proud to offer the response security and convenience of Chevrolet s 24 hour Roadside Assistance Program for a period...

Page 40: ...results in a condition that is likely to cause death or serious bodily injury if the vehicle is driven AND the nonconformity has been subject to repair two or more times by GM or its agents AND the buyer or lessee has directly notified GM of the need for the repair of the nonconformity The same nonconformity has been subject to repair four or more times by GM or its agents AND the buyer has notifi...

Page 41: ...age adjustment program is applicable to your vehicle When you make an inquiry you will need to give the year model and mileage of your vehicle and your VIN Customer Assistance Offices Chevrolet encourages customers to call the toll free telephone number for assistance However if you wish to write or e mail Chevrolet refer to the address below United States Chevrolet Customer Assistance Center P O ...

Page 42: ... C P 11910 Mexico D F 01 800 508 0000 Long Distance 011 52 53 29 0 800 Online Owner Center The Owner Center is a resource for your GM ownership needs Specific vehicle information can be found in one place The Online Owner Center allows you to Get e mail service reminders Access information about your specific vehicle including tips and videos and an electronic version of this warranty manual Keep ...

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