9
MODEL: RJ38-V2-35
Troubleshooting Guide
Problem
Possible Cause
Solution
The Air Fryer does
not work
The appliance is not
plugged in
Insert plug into the electrical outlet
The timer was not set
Turn the timer knob to the desired cook
time to switch on the appliance
The ingredients fried
with the air fryer are
not done
The amount of
ingredients in the basket
is too large
Put smaller batches of
ingredients in the basket.
Smaller batches fry more evenly
The set temperature is
too low
Turn the temperature control knob to the
desired temperature setting
The ingredients are
fried unevenly in the
air fryer
Certain ingredients need
to be shaken halfway
through
Shake halfway through
the preparation time
Fried snacks are not
crispy when they come
out of the air fryer.
The snack was meant to
be prepared in a
traditional deep fryer
Lightly brush some oil onto the snacks for
a crisper result
I cannot slide the
basket into the
appliance properly
Too many ingredients in
the basket
Do not fill the basket beyond the MAX
indication
Basket is not placed in the
fryer correctly
Push the basket into the fryer until you
hear a click
White smoke comes
out from the appliance
Greasy ingredients are
being prepared
Frying greasy ingredients, a large amount
of oil will leak into the basket. The oil
produces white smoke but does not affect
the appliance or end result
The pan still cointains
grease residues from
previous use
White smoke is caused by grease heating
up in the basket. Make sure the basket is
cleaned properly after use
Fresh fries are fried
unevenly in the air fryer
The right type of potato
was not used
Use fresh potatoes and make sure that
they stay firm during frying
You did not rinse the
potato sticks properly
before you fried them
Rinse the potato sticks properly to
remove starch from the outside
of the sticks
Fresh fries are not
crispy when they come
out of the air fryer
The crispiness of the fries
depends on the amount of
oil and water in the fries
Make sure you dry the potato sticks
properly before adding oil
Cut the potato sticks smaller for a
crispier result
Add slightly more oil for a crisper result
