troubleshooting
If you have a problem with the cooktop, check the table below. You may be able to solve the problem and this will
save you from paying for a service call. You will have to pay for a service call even in the warranty period if the
problem is one listed below.
Table 1
problem
possible cause
solution
Burner will not light even
though the sparker is
working
Gas supply valve turned off
Turn on gas supply to appliance
Turn knob on (refer to page 3)
Control knob not on
Wrong knob turned
Ensure the knob you are turning corresponds
to the burner you want to light
Knob not held down long enough in ‘High’
position for flame safeguard to engage
Repeat lighting procedure and hold knob
down for 5 seconds in ‘High’ position (refer
page 4)
Port blockage in ignition area
Ensure that ports in ignition area are clean
and dry
Ignition electrode wet or dirty
Dry or clean ignition electrode
Sparking at wrong point because of
incorrectly fitted burner crown
Ensure that the crown is seated properly so
that the spark fires to the receiving point in
the burner crown (refer to Figure 1)
Injector is blocked
Ensure injector is clear of foreign material
No spark is obtained
when control knob is
activated
Electricity supply is disconnected or switched
off
Switch on electricity or check fuses
Battery is flat
Replace battery (refer to page 12)
Polarity wrong on battery
Reorient battery to correct position (refer to
page 12)
Ignition electrode wet or dirty
Dry or clean ignition electrode
Flames uneven or tending
to lift
Flame ports blocked or wet
Clean or dry flame ports
Burner cap/crown incorrectly fitted
Ensure these components are fitted correctly
Flames not staying on
when knob is released
Knob not set between ‘HIGH’ and ‘LOW’
Knob MUST be set between these positions
Knob not held down long enough in ‘High’
position for flame safeguard to engage
Repeat lighting procedure and hold knob
down for 5 seconds in ‘High’ position (refer
page 4)
Low heat, slow cooking
Incorrect cooking pot or pan being used
Refer to Figure 3 (page 4)
Benchtop or knobs
overheating
Incorrect cooking pot or pan used
Refer to Figure 3 (page 4)
Pot or pan not located on burner properly
Ensure pot or pan is centrally ocated on
burner
Cooktop stainless steel
discoloured
Pot or pan being used is too large
Ensure pot sizes used are as per user manual
requirements. Clean with STEEL POWER
(available through spare parts)
If all the above points have been checked and there is still a problem with the cooktop please call the Service Centre.
6 TROUBLESHOOTING Gas Cooktops
