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Electronic

Article

Surveillance

North

America

User’s

Guide

Copyright

C

2014.

Checkpoint

Systems,

Inc.

Checkpoint

Systems,

Inc.

Electronic

Article

Surveillance

User’s

Guide

1
2
3
...
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Summary of Contents for CLASSIC Series

Page 1: ...Electronic Article Surveillance North America User s Guide Copyright C 2014 Checkpoint Systems Inc Checkpoint Systems Inc Electronic Article Surveillance User s Guide ...

Page 2: ... Tag Application 13 15 Hard Tagging Dos and Don ts 16 Hard Tag Removal 17 Soft Labels 18 Where to Apply Labels 19 Label Dos and Don ts 20 Source Tagging 21 Label Deactivation 22 Omni Verifier 23 Deactivation 24 27 Testing Procedures 28 29 Troubleshooting 30 32 Handling Alarm Activations 33 Alarm Activation Log 34 35 Customer Service Procedures 36 37 ...

Page 3: ...tore shrinkage evaluation and consultation day Checkpoint Academy Contact us regarding information on our full range of Shrink Management Solutions Merchandise Visibility and Labeling Solutions Technology is continually improving and loss prevention methods are regularly reviewed So please adhere to your corporate policies and contact your management office with any additional questions The inform...

Page 4: ...safety standards UL 60950 1 CSA C22 2 No 60950 1 07 Additional approvals may be pending WARNING Changes or modifications to Checkpoint s EAS equipment not expressly approved by the party responsible for assuring compliance could void the user s authority to operate the equipment in a safe or otherwise regulatory compliant manner Industry Canada Regulatory Compliance Statement This device complies ...

Page 5: ... applicable NOTE Certain Electronic Article Surveillance EAS equipment have been tested and found to conform to the CE emission and immunity requirement in Europe This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Under unusual circumstances interference ...

Page 6: ...e European REACH Regulation 1907 2006 on Registration Evaluation Authorization and Restriction of Chemicals REACH Annex XVII entered into force in June 2009 and affects all companies producing importing using or placing products on the European market The aim of the REACH regulation is to ensure a high level of protection of human health and the environment from chemical substances Checkpoint Syst...

Page 7: ...heckpoint s leading edge technology uses radio frequency RF waves that are emitted by the pedestals at the entrance to the establishment This creates an invisible wall between the pedestals that searches only for live Checkpoint tags attached to merchandise If the tag is not deactivated prior to the merchandise leaving the store the pedestals produce an alarm in the form of a light a sound and if ...

Page 8: ...service calls it is essential that store associates are given complete and thorough instruction Teamwork is essential Store associates only need to have a basic knowledge level and they should be instructed on why the system has been installed as well as the importance of their individual input An in depth knowledge and understanding should be acquired by the store manager and any other personnel ...

Page 9: ...s If not tell them you do not know the technical mechanics of the system but you know it is very effective The system is utilized by tagging merchandise with special Checkpoint Alpha hard tags keepers and labels During a normal transaction the cashier will remove any hard tags or keepers and will deactivate any labels by passing the merchandise over a deactivation field The deactivation field turn...

Page 10: ...o reason The environment in which the system is installed is a factor to be taken into consideration for peak performance This section explains how the best results are achieved There may be interference from metal items near the antenna or electrical activity which can create noise for the system Before installation this is taken into consideration and the system or environment is adjusted accord...

Page 11: ...ems require testing each day using a special Test Tag The store manager is ultimately responsible for testing and reporting faults It is essential that each and every alarm activation is responded to and handled appropriately Classic range Offers the recognized benefits of Checkpoint Design Quality and Detection in three affordable design options EVOLVE range Checkpoint s Premier range designed wi...

Page 12: ... including data reporting There are various data accessories and effective network solutions available for iRange pushing this platform to the next level with KPI driven management tools The platform has been proven time and time again to help retailers grow profitably S10 P20S SEMI SHIELDED P30 G10 G30 EVOLVE EXCLUSIVE RANGE An exclusive collection of designer based solutions For those retailers ...

Page 13: ... constantly when in disabled mode 1 Local Disable Turn switch clockwise for 1 second then return to center position LED display slow blinking 1 pulse every 3 seconds Blinking lasts 20 seconds and then goes solid 2 Local Enable Turn switch clockwise for 4 seconds then return to center position LED display fast blinking 10 pulses a second Blinking lasts 20 seconds and then goes solid 3 If the light ...

Page 14: ...t engineer called Problem System is alarming intermittently Try to log the time and date of each alarm to see if a pattern can be established Check for the following 1 Tagged articles are not within 6 feet of the antenna 2 Metallic objects are not within 6 feet of the antenna 3 Are there cables running nearby 4 There are no faulty lights in the area Check for damage to the antenna Call for a Check...

Page 15: ...product should be standardized so that cashiers know where to locate tags when removing at the point of sale Tags should be positioned in a visible place on the outside of the garment for maximum deterrent effect Pins should be pushed gently through the fabric along seam then pressed easily into the tag After applying tags should be checked to ensure they are fastening securely by giving the tag a...

Page 16: ...ibers and to avoid damage Important Always apply the pin through the fabric seam Push the pin through fabric until the stem is seen on the outside of the garment Line up the pin with the hole in the hard tag and push in as far as it will go Ensure pin in locked by gently pulling upwards Tags should always be visible from the outside ...

Page 17: ...e tag through eyelet loop or fabric material For Bottoms Jeans Dress Pants Skirts Shorts Place tag 3 above the hemline on the wearer s left outside seam Consult your manager as application preference may vary by product or company Consult your Checkpoint Sales representative if you have questions or would like assistance determining where to place tags 15 ...

Page 18: ...ion for maximum deterrence Use bent pins or damaged lanyards Gently ease the pin through the fabric Leave pins on the point of sale area or on the floor Perform the tug test to ensure the pin tag is locked into position Store tags next to deactivation equipment Store tags and pins lanyards separately on removal Place customer payment cards next to the magnetic detacher Ensure bottle tags are posit...

Page 19: ...wist gently This allows the pin to reposition itself in the lock The pin will now lift from the tag Tags and pins should be stored safely and separately for reuse Dispose of any bent pins these could jam in the locking mechanism Take care not to leave the sharp pins lying around Checkpoint personnel may bolt the detacher to a convenient position on the point of sale area It is essential that these...

Page 20: ...nd place on product as desired Ensure the label is smoothly and completely adhered and placed close to the barcode if possible Different tagging procedures and placement may be required depending on the type of label and product Never cover important or legal information such as best before dates safety instructions or ingredients Avoid tagging directly on top of metallic items or finishes Doing s...

Page 21: ...n Place close to barcode for efficient deactivation Small Goods Place label on product for best fit no part of label should stick off product Clear window enables view of important information and possibly barcodes Labels may be curved but do not fold or bend Small Goods Place label on product for best fit no part of label should stick off product Place them on the side or back of packaging but do...

Page 22: ... the product with the tag Apply the tag as close to the product barcode as possible Bend or crease the tag A slight curve is OK Ensure that the tag is applied smoothly and evenly Apply to metallic surfaces unless intended as a visual deterrent only Store tags at room temperature in a secure area Place an EAS label on food items unless it is a designated food label Incorrect Correct Bad 20 ...

Page 23: ...isplay of many items Improved item availability for shoppers More accurate POS inventory data to trigger reorders Checkpoint s RF EAS technology is ideal for Source Tagging Paper thin RF EAS tags can be embedded seamlessly and virtually anywhere on any product inside branded tags or on the outside of any packaging They can be applied at production line speeds and can be overprinted with variable d...

Page 24: ...essential that the chassis is switched on An illuminated green light on the front of the chassis indicates it has power and is operational Point of Sale While handling a transaction cashiers should pass each product over the deactivators holding the items as low as possible Any folding of clothing should occur on the deactivation location only after the product is passed over the deactivation loca...

Page 25: ...tion key over the round part of the Omni Verifier Keep the red button depressed The lights on the display will continue to flash The flashing signifies that the Omni Verifier is now in deactivation mode By holding the saucer close to a live tag it will beep for a couple of seconds then turn off the tag Function 3 Testing for Deactivation test equipment daily Switch the small black button on the si...

Page 26: ...e this feature TIPS FOR INSTALLED PADS Free standing deactivators or pads can be fitted to the underside of the POS counter Maximum distance above pad where deactivation will occur is called Deactivation Height and depends on the system Ensure that supplies of Tags Labels do NOT come near these stations Again active labels must never be brought near such areas TIPS FOR WAND DEACTIVATORS Handheld w...

Page 27: ... will work with Checkpoint to determine which mode is suited for your mix of tags If varied uses are permitted Managers can quickly train employees Using CPiD RF Deactivation and detection are assisted with Alarm on HT and other typical operations Basic operation is the same as Counterpoint IX and other related products Label Deactivation can be integrated to the POS so the action of scanning a ba...

Page 28: ... Reset again The unit makes a clicking noise while it tunes this is normal If the Red or Violet LED ever stays on resetting may enable proper system function see Troubleshooting Change Modes Press Reset 1 time to apply a new mode If red or a teal light stays on press Reset twice Adjusting Sensitivity Use table description on the following page Status LED Definitions Details on LED Definitions and ...

Page 29: ...for additional information on applications 27 Counterpoint Intelligent Deactivator RF CPiD RF Troubleshooting Problem Action s Green power LED is not on Confirm DC plug and AC power cord are both secure Function is lost or reduced deactivation Check connections confirm antenna s are plugged in Confirm SW 1 Power is OFF Status light is teal CPiD RF may need to be auto tuned reset unit by pressing b...

Page 30: ...f the problems persist contact Checkpoint s Service Department to place a service call When placing a service call please give a brief description of the problem you are experiencing See the Contact Information section for details on how to contact your service center Test deactivation height For 5 or 6 Mode Deactivation units Hold the DV1000 unit approximately 15 inches over the centre of the pad...

Page 31: ...ion problems when testing your deactivators using either the DV1000 or Omni devices please check the following before placing a service call 1 Locate the deactivation electronics box and confirm it s plugged in and or the power switch is turned on A green light should be illuminated on the front of the electronics box to indicate power 2 If the light is on the power supply is plugged in and there ...

Page 32: ...s extension cords etc A Remove the material and monitor the pedestals to see if this fixes the issue Q Are display racks in the vicinity loose close to or touching the pedestals A Door handles and cart guards should be insulated from the door frame by inserting rubber gaskets If there is an excessively loose or rickety display nearby move it at least six feet away from the system If the phantom al...

Page 33: ...units check the following before placing a service call OMNI If you are experiencing problems when using the OMNI handheld device check the following 1 If the unit gives off an erratic alarm and or the noise light illuminates while in PV mode move at least six feet from the EAS pedestal and try again 2 If the unit does not give off any alarm or the green power light blinks recharge the battery by ...

Page 34: ...e check the merchandise for tags A Re run the merchandise over the deactivation pad or check for missed hard tags Q Does the alarm sound at the doorway after a soft tag has been passed over the deactivation pad A Look to see if the deactivation system is powered Experience has shown that other possible causes can be Metal racks weekly magazine circular racks Doors door frames The upper tracks of s...

Page 35: ...dealt with be sure to walk the purchase through yourself You do not want to further embarrass the customer if there is still an issue Key phrases might include Sorry we have made a mistake putting your items through our security system please can you come back and I ll correct it Would you mind if I take a look at your receipt so I can see who assisted you Have you done any shopping elsewhere toda...

Page 36: ...e master sheet is provided in the Welcome Kit You may use this to make copies of the preferred alarm log format This format may be adapted to suit the needs of your store Record every alarm completing all information What to Record Store management will decide what to record Listed below are a few suggestions Results of test Date of alarm Time of alarm Type of alarm R U P R Real alarm shoplifting ...

Page 37: ...35 ...

Page 38: ...s and procedures for responding to system alarms Contact your store manager with further questions It is also important to be consistent in the manner in which alarm situations are handled If there is no response to alarms shoplifters will observe this and return to the store in the hopes of challenging both the system and store personnel 1 Do not spray the pedestals with cleaning solution Instead...

Page 39: ...liarize all new employees with the system and make sure they review this User s Guide Make sure that employees do not give customers any information about the system or tags Call your Checkpoint representative if you have any questions regarding the use of the system tags or accessories Customer Service Contact Information For you Customer Service needs please call 1800 253 7580 and follow the pro...

Page 40: ...reduce theft thus improving merchandise availability and the shopper s experience Checkpoint s solutions are built upon 45 years of radio frequency technology expertise innovative high theft and loss prevention solutions market leading RFID hardware software and comprehensive labeling capabilities to brand secure and track merchandise from source to shelf Checkpoint s customers benefit from increa...

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