The
purpose
of
this
table
is
to
explains
steps
to
troubleshoot
CPiD
‐
RF
issues.
The
problem
column
describes
the
noticeable
symptoms
which
indicate
CPiD
‐
RF
is
not
functioning
at
its
best.
Sometimes
the
solution
is
obvious,
for
example,
remove
nearby
tags,
but
the
action(s)
column
gives
you
a
formal
approach
to
solving
any
problem.
The
steps
allow
you
to
identify
the
issue
and
prevent
it
from
occurring
again.
Counterpoint
ECO
This
product
version
is
based
on
the
CPiD
‐
RF.
Some
features
are
not
available
on
the
ECO
version
of
the
product,
namely
Interlock
and
iVerify.
Normal
deactivation
procedures
will
apply
to
Counterpoint
ECO.
Contact
Checkpoint
for
additional
information
on
applications.
27
Counterpoint
Intelligent
Deactivator
‐
RF
(CPiD
‐
RF)
Troubleshooting
Problem
Action(s)
Green
power
LED
is
not
on.
Confirm
DC
plug
and
AC
power
cord
are
both
secure.
Function
is
lost
(or
reduced
deactivation).
Check
connections;
confirm
antenna(s)
are
plugged
in.
Confirm
SW
1
(Power)
is
OFF.
Status
light
is
teal.
CPiD
‐
RF
may
need
to
be
auto
‐
tuned:
reset
unit
by
pressing
button. View
Status LED
when
re
‐
testing
for
a
good
result.
System
is
constantly
alarming.
Remove
tagged
items
within
3ft
(0.9m)
of
the
pad.
Try
reducing
the
receiver
gain
(SW
4,
5,
6).
Another
Deactivator
could
be
too
close
to
the
pad.
Try
turning
the
other
device
off
or
moving
it
further
away.
Status
light
is
blinking
red.
(This
indicates
a
mis
‐
tune
condition.)
Confirm
there
is
nothing
laying
on
top
of
the
antenna.
Remove
nearby
metal
objects
and
then
reset.
Summary of Contents for CLASSIC Series
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