Technical and Sales Assistance
If you are experiencing any technical problems, or require any assistance with
the proper operation or application of your instrument, please call, fax or e‑mail
our technical support team:
Contact: Chauvin Arnoux
®
, Inc. d.b.a. AEMC
®
Instruments
15 Faraday Drive
Dover, NH 03820 USA
Phone: (800) 343‑1391 (Ext. 351)
Fax: (603) 742‑2346
E‑mail:
Limited Warranty
The Model 6417 is warrantied to the owner for a period of two years from the
date of original purchase against defects in manufacture. This limited warranty
is given by AEMC
®
Instruments, not by the distributor from whom it was
purchased. This warranty is void if the unit has been tampered with, abused or if
the defect is related to service not performed by AEMC
®
Instruments.
Full warranty coverage and product registration is available on our
website at
www.aemc.com/warranty.html
.
Please print the online Warranty Coverage Information for your records.
What AEMC
®
Instruments will do:
If a malfunction occurs within the warranty period, you may return the instrument
to us for repair, provided we have your warranty registration information on
file or a proof of purchase. AEMC
®
Instruments will repair or replace the faulty
material at our discretion.
Warranty Repairs
What you must do to return an Instrument for Warranty Repair: First, request a
Customer Service Authorization Number (CSA#) by phone or by fax from our
Service Department (see address below), then return the instrument along with
the signed CSA Form. Please write the CSA# on the outside of the shipping
container. Return the instrument, postage or shipment pre‑paid to:
Ship To:
Chauvin Arnoux
®
, Inc. d.b.a. AEMC
®
Instruments
15 Faraday Drive
Dover, NH 03820 USA
Phone: (800) 945‑2362 (Ext. 360)
(603) 749‑6434 (Ext. 360)
Fax: (603) 742‑2346
(603) 749‑6309
E‑mail:
NOTE:
You must obtain a CSA# before returning any instrument.