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COLORado PXL Bar 8 User Manual Rev. 1
Returns
Returns
Send the product prepaid, in the original box, and with the original packing and accessories. Chauvet will
not issue call tags.
Call Chauvet and request a Return Merchandise Authorization (RMA) number before shipping the product.
Be prepared to provide the model number, serial number, and a brief description of the cause(s) for the
return.
To submit a service request online, go to
www.chauvetprofessional.com/service-request
Clearly label the package with an RMA number. Chauvet will refuse any product returned without an RMA
number.
Once you have the RMA number, provide the following information on a piece of paper and place it inside
the box:
•
Your name
•
Your address
•
Your phone number
•
RMA number
•
A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate packaging will be
your responsibility. FedEx packing or double-boxing are recommended.
Write the RMA number on a properly affixed label. DO NOT write the RMA number
directly on the box.
Chauvet reserves the right to use its own discretion to repair or replace returned
product(s).