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LED Followspot 120ST User Manual Rev. 2
R
ETURNS
To return a product or request support:
•
In the U.S., contact CHAUVET® World Headquarters (see below).
•
In the UK or Ireland, contact CHAUVET® Europe Ltd. (see below).
•
In Mexico, contact CHAUVET® Mexico (see below).
•
In any other country, DO NOT contact CHAUVET®. Contact the distributor of record. See
www.chauvetlighting.com
for a list of distributors.
If you live outside the U.S., United Kingdom, Ireland, or Mexico, contact your distributor
of record and follow their instructions on how to return CHAUVET® products to them.
Visit our website for contact details.
Call the corresponding CHAUVET® Technical Support office and request a Return
Merchandise Authorization (RMA) number before shipping the product. Be prepared to
provide the model number, serial number, and a brief description of the reason for the return.
You must send the merchandise prepaid, in its original box, and with its original packing and
accessories. CHAUVET® will not issue call tags.
Clearly label the package with the RMA number. CHAUVET® will refuse any product returned
without an RMA number.
Write the RMA number on a properly affixed label. DO NOT write the RMA number
directly on the box.
Before sending the product, clearly write the following information on a piece of paper and
place it inside the box:
•
Your name
•
Your address
•
Your phone number
•
RMA number
•
A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be your responsibility. FedEx packing or double-boxing are recommended.
CHAUVET® reserves the right to use its own discretion to repair or replace returned
product(s). CHAUVET® is not responsible for shipping damage of returned items.
