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CHARNWOOD AUSTRALIA 10 YEAR GUARANTEE
TERMS AND CONDITIONS
10 Year Warranty:
The firebox of your Charnwood Stove is guaranteed against material and manufacturing defect for a period
of 10 years
1 Year Warranty:
The consumable items such as bricks, rope seal and associated parts are guaranteed for a period of 1 year.
• The guarantee registration form must be completed online and submitted within 14 days of purchase to enable the guarantee
to be activated.
• The following conditions apply:
• If any part fails due to manufacturing or material defect within the guarantee period Charnwood will, free of charge, either
repair or replace the part at their discretion. The decision of Charnwood is final.
• This guarantee is for parts only.
• Charnwood will not be liable for any consequential loss or incidental loss, damage or injury however caused.
• This guarantee will become void if the appliance: is not installed in accordance with the installation instructions; is not
regularly serviced in accordance with the installation instructions; is subject to misuse or neglect, including the use of non-
recommended fuel; or if repairs or modifications have been carried out by anyone other than Charnwood or their official
representatives.
• All claims on this guarantee must be made through the supplier of the appliance and must be accompanied by proof of
purchase.
• Nothing in this guarantee shall affect your statutory rights.
EXCLUSIONS AND LIMITATIONS
This Guarantee does not cover the following:
• Charnwood will not be liable for any consequential loss or incidental loss, damage or injury however caused.
• This guarantee will become void if the appliance is not installed by a suitably qualified and is not installed in accordance with
the AS.NZS 2918
• This guarantee will become void if the appliance is not installed in accordance with the installation instructions and is not
regularly serviced, in accordance with the installation instructions.
• If the product is subject to misuse or neglect, including the use of non-recommended fuels.
• If repairs or modifications have been carried out by anyone other than Charnwood or their authorised representatives.
• Damage caused by over-firing of the stove. Please refer to our operating instructions for further details.
• Damage caused by storing or using the product in a damp environment. Corrosion caused by condensation, damp or water
ingress into the flue, chimney or the surrounding of the stove.
• Defects or faults caused by local conditions such as draught problems and chimney defects.
• The paint finish will require touching up or repainting from time to time. Maintaining the finish is normal practice and is not
covered by the guarantee.
To register your 10 Year Stove Guarantee please visit or scan QR:
www.charnwood.com/my-stove/guarantees/
and enter the following code: CGG-AUS
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