4-1
4
Troubleshooting
Resolutions to common problems you may encounter are described in the following
sections. This section describes troubleshooting using the RS-232 serial port.
Chaparral Technical Support
For assistance configuring and using your Chaparral product, contact your
authorized distributor or send an e-mail to Chaparral technical support at
.
Problems During Bootup
The following section describes problems you might encounter during Power On Self-Test
(POST) or during bootup and explains how to resolve those problems.
Problem:
Router failed the onboard memory test.
Solution:
When this failure occurs, it means the internal CPU memory failed. Replace the
router to correct the problem.
Problem:
System hangs at Loading Bridge during Flash Loader Menu.
Solution:
Reflash the firmware to ensure you are using the latest version. See
Upgrading
Firmware on page 3-37
. If you cannot update the firmware or if the updated firmware
does not correct the problem, replace the router.
Problem:
One of the POST diagnostic tests failed.
Solution:
Contact Chaparral technical support.
!
Caution:
Do not remove the router’s cover. The router has no user-
serviceable parts. Removing the cover will void the warranty.
Summary of Contents for FS2620R
Page 1: ...Chaparral FS2620R Fibre Channel to SCSI Router User s Guide...
Page 2: ......
Page 6: ...iv...
Page 9: ...vii C Reference Documents Standards C 1 Books C 2 Glossary Index...
Page 10: ...FS2620R Rack User s Guide viii...
Page 70: ...FS2620R Rack Model User s Guide 3 40...
Page 78: ...FS2620R Rack Model User s Guide 4 8...
Page 86: ...FS2620R Rack Model User s Guide B 4...
Page 99: ......
