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OM000PS Passage Manual REV 5 080119
WARRANTY PROCEDURE
File a Warranty Claim
Calling customer service may institute a warranty claim. At that time, you will be asked to provide:
●
your name and facility name
●
your phone, fax number, email address
●
the serial number of your product
, and
●
the nature of your problem
Having the above information available at the time that you call will speed the process. In order
to provide prompt accurate service, it may be necessary to request further information about the
chair function to accurately define the problem.
Warranty Coverage
Your coverage is per the Champion warranty. A copy of the current warranty was provided with
this manual for your convenience. Please read this document.
Warranty Does Not Apply If
:
●
Repairs have been made that were not authorized or under the
direction of Champion Manufacturing Inc’s service department.
●
Required repairs are due to normal wear and tear.
●
Product has been abused, improperly used or maintained.
●
Alterations have been made to the chair.
●
Improper cleaning agents or methods have been used.
●
Repairs have been made with parts other than Genuine Champion repair parts.
Whether your claim is covered under warranty may not always be determined at the time of your
call. Where the possibility of improper use exists, a determination will be made upon receipt of
damaged components or product. In these cases, components or product will be shipped with the
express understanding that if damage is not covered by warranty
all costs are the
responsibility of your facility
.
Service Parts will not be sold if your chairs are outside of the product lifetime of eight (8) years
unless
• Chairs have been inspected and replacement parts verified as installed properly by an
approved Champion technician for an extended life certificate.
Note:
Shipping charges are not covered under warranty with the exception of provable shipping
damage.
