100522 - 3500W PORTAbLE GENERATOR
TROUbLESHOOTING
33
TROUbLESHOOTING
Problem
Cause
Solution
Generator will not start.
No fuel.
Add fuel.
Faulty spark plug.
Replace spark plug.
Unit loaded during start up.
Remove load from unit.
Low oil level.
Fill crankcase to the proper level.
Place generator on a flat, level surface.
Spark plug wire loose.
Attach wire to spark plug.
Fuel valve is closed.
Open fuel valve.
Engine switch OFF.
Turn engine switch ON.
Generator starts but runs roughly.
Choke in the wrong position.
Adjust choke.
Dirty air filter.
Clean or replace air filter.
Dirty fuel valve.
Clean the fuel valve.
Generator shuts down during operation.
Out of fuel.
Fill fuel tank.
Low oil level.
Fill crankcase to the proper level. Place
generator on a flat, level surface.
Generator cannot supply enough power
or overheating.
Generator is overloaded.
Review load and adjust. See “Connecting
Electrical Loads.”
Dirty air filter.
Clean or replace air filter.
No AC output.
Power cord not properly connected.
Check all connections.
Connected device is defective.
Replace defective device.
Circuit breaker is open.
Reset circuit breaker.
Faulty brush assembly.
Replace brush assembly (Service Center).
Faulty AVR (auto voltage regulator).
Replace AVR (Service Center).
Loose wiring.
Inspect and tighten wiring connections.
Other.
Contact the help line.
Generator hunts.
Engine governor defective.
Contact the help line.
Repeated circuit breaker tripping.
Overload.
Review load and adjust. See “Connecting
Electrical Loads.”
Faulty power cords or device.
Check for damaged, bare or frayed wires.
Replace defective device.
For further technical support:
Technical Support Team
Mon-Fri 8:30 AM-5:00 PM (PST/PDT)
Toll Free 1-877-338-0999
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