Chamberlain Whisper Drive Security+ 248754 Owner'S Manual Download Page 36

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Your garage door opener is programmed with self-diagnostic
capabilities. The “Learn” button/diagnostic LED will flash a
number of times then pause signifying it has found a potential
issue. Consult Diagnostic Chart below.

Diagnostic Chart

Symptom: One or both of the Indicator lights on the safety reversing sensors
do not glow steady.

• Inspect sensor wires for a short (staple in wire), correct wiring polarity (black/white

wires reversed), broken or disconnected wires, replace/attach as needed.

• Disconnect all wires from back of motor unit.

• Remove sensors from brackets and shorten sensor wires to 1-2 ft (30-60 cm) from

back each of sensor.

• Reattach sending eye to motor unit using shortened wires. If sending eye indicator

light glows steadily, attach the receiving eye.

• Align sensors, if the indicator lights glow replace the wires for the sensors. If the

sensor indicator lights do not light, replace the safety reversing sensors.

Symptom: LED is not lit on control console.

• Inspect control console/wires for a short (staple in wire), replace as needed.

• Disconnect wires at control console, touch wires together. If motor unit activates,

replace control console.

• If motor unit does not activate, disconnect control console wires from motor unit.

Momentarily short across red and white terminals with jumper wire. If motor unit
activates, replace control console wires.

Symptom: Sending indicator light glows steadily, receiving indicator light is
dim or flashing.

• Realign receiving eye sensor, clean lens and secure brackets.

• Verify door track is firmly secured to wall and does not move.

Symptom: RPM Sensor = Short travel 6-8" (15-20 cm).

• Unplug unit to reset. Try to operate motor unit, check diagnostic code.

• If it is still flashing 5 times and motor unit moves 6-8" (15-20 cm), replace

RPM sensor.

• If motor unit doesn’t operate, motor unit is overheated. Wait 30 minutes and retry.

If motor unit still will not operate replace logic board.

Possible RPM sensor
failure. Unplug to reset.

Safety reversing sensors
slightly misaligned (dim
or flashing LED).

Control console or wire
shorted.

Safety reversing sensors
wire shorted or black/
white wire reversed.

Safety reversing sensors
wire open (broken
or disconnected).

1 FLASH

2 FLASHES

3 FLASHES

4 FLASHES

5 FLASHES

Bell Wire

Safety Reversing Sensor

Diagnostics
Located On
Motor Unit

“Learn”
Button LED
or Diagnostic
LED

“Learn” Button

Installed

Safety Reversing

Sensor

Summary of Contents for Whisper Drive Security+ 248754

Page 1: ...Manual Please read this manual and the enclosed safety materials carefully Fasten the manual near the garage door after installation The door WILL NOT CLOSE unless The Protector System is connected and properly aligned Periodic checks of the opener are required to ensure safe operation The model number label is located on the left side panel of your opener ...

Page 2: ...r unit 9 Install the idler pulley 9 Install the belt and attach the belt cap retainer 10 Set the tension 11 Installation 11 26 Installation safety instructions 11 Determine the header bracket location 12 Install the header bracket 13 Attach the rail to the header bracket 14 Position the opener 15 Hang the opener 16 Install the door control 17 Install the battery 18 Install the lights 18 Attach the...

Page 3: ... Preparing your garage door Before you begin Disable locks Remove any ropes connected to garage door Complete the following test to make sure your garage door is balanced and is not sticking or binding 1 Lift the door about halfway as shown Release the door If balanced it should stay in place supported entirely by its springs 2 Raise and lower the door to see if there is any binding or sticking If...

Page 4: ...upport bracket and additional fastening hardware may be required Installation Step 11 Depending upon garage construction extension brackets or wood blocks may be needed to install sensors Installation Step 11 Alternate floor mounting of the safety reversing sensor will require hardware not provided CLOSED POSITION Header Wall Garage Door Header Bracket Trolley Straight Door Arm Emergency Release R...

Page 5: ...ersing Sensor Access Door FINISHED CEILING Support bracket fastening hardware is required See page 16 Safety Reversing Sensor Header Wall Gap between floor and bottom of door must not exceed 1 4 6 mm Wall mounted Door Control Rail Motor Unit ONE PIECE DOOR WITHOUT TRACK CLOSED POSITION Header Wall Header Bracket Trolley Straight Door Arm Emergency Release Rope Handle Door Bracket Curved Door Arm G...

Page 6: ...eader Section Header Bracket Idler Pulley 2 Conductor Bell Wire White White Red SECURITY Keyless Entry Battery Belt Cap Retainer LOCK LIGHT SECURITY 3 Button Mini Remote Control 1 Your garage door opener is packaged in one carton which contains the motor unit and all parts illustrated below Accessories will depend on the model purchased If anything is missing carefully check the packing material P...

Page 7: ... 30 Drywall Anchors 2 Clevis Pin 5 16 x1 1 Rope Lock Washer 5 16 7 Lag Screw 5 16 9x1 5 8 2 Hex Bolt 5 16 18x7 8 4 Clevis Pin 5 16 x1 1 4 1 Lag Screw 5 16 18x1 7 8 2 Screw 6ABx1 1 4 2 Screw 6 32x1 2 Clevis Pin 5 16 x1 1 2 1 Spring Trolley Nut 1 Self Threading Screw 1 4 14x5 8 2 Hardware Inventory Separate all hardware and group as shown below for the assembly and installation procedures ASSEMBLY H...

Page 8: ...e edge about 4 3 4 12 cm from the far end 1 Remove the straight door arm and hanging bracket packaged inside the front rail and set aside for Installation Step 5 and 12 NOTE To prevent INJURY while unpacking the rail carefully remove the straight door arm stored within the rail section 2 Align the rail sections on a flat surface as shown and slide the tapered ends into the larger ones Tabs along t...

Page 9: ...rough the window Keep the ribbed side toward the rail and allow it to hang until Assembly Step 5 Remove the tape from the idler pulley The inside center should be pre greased If dry regrease to ensure proper operation Place the idler pulley into the window as shown Insert the idler bolt from the top through the rail and pulley Tighten with a 3 8 lock washer and nut underneath the rail until the lo...

Page 10: ...y as shown 3 With the trolley against the screwdriver dispense the remainder of the belt along the rail length toward the motor unit and around the belt pulley The belt pulley teeth must engage the belt 4 Check to make sure the belt is not twisted and the FLAT side of the trolley threaded shaft is facing the rail Connect the trolley threaded shaft with the master link as illustrated Push pins of m...

Page 11: ...other hardware MUST be made by a trained door systems technician BEFORE installing opener 4 Disable ALL locks and remove ALL ropes connected to garage door BEFORE installing opener to avoid entanglement 5 Install garage door opener 7 feet 2 1 m or more above floor 6 Mount emergency release handle 6 feet 1 8 m above floor 7 NEVER connect garage door opener to power source until instructed to do so ...

Page 12: ...or the top edge of the door NOTE If the total number of inches exceeds the height available in your garage use the maximum height possible or refer to page 13 for ceiling installation To prevent possible SERIOUS INJURY or DEATH Header bracket MUST be RIGIDLY fastened to structural support on header wall or ceiling otherwise garage door might not reverse when required DO NOT install header bracket ...

Page 13: ...inting toward the ceiling Mark the vertical set of bracket holes Drill 3 16 pilot holes and fasten the bracket securely to a structural support with the hardware provided Lag Screw 5 16 9x1 5 8 HARDWARE SHOWN ACTUAL SIZE CEILING HEADER BRACKET INSTALLATION Extend the vertical centerline onto the ceiling as shown Center the bracket on the vertical mark no more than 6 15 cm from the wall Make sure t...

Page 14: ...e NOTE If the door spring is in the way you will need help Have someone hold the opener securely on a temporary support to allow the rail to clear the spring Position the rail bracket against the header bracket Align the bracket holes and join with a clevis pin as shown Insert a ring fastener to secure Opener Carton or Temporary Support OPTION WITH SOME EXISTING INSTALLATIONS Garage Door Header Br...

Page 15: ...venient for setting an ideal door to rail distance Remove foam packaging Raise the opener onto a stepladder You will need help at this point if the ladder is not tall enough Open the door all the way and place a 2x4 laid flat on the top section beneath the rail If the top section or panel hits the trolley when you raise the door pull down on the trolley release arm to disconnect inner and outer se...

Page 16: ...ine with the header bracket if the bracket is not centered above the door 7 Remove the 2x4 Operate the door manually If the door hits the rail raise the header bracket NOTE DO NOT connect power to opener at this time To avoid possible SERIOUS INJURY from a falling garage door opener fasten it SECURELY to structural supports of the garage Concrete anchors MUST be used if installing ANY brackets int...

Page 17: ...m to protrude above wall surface Position bottom of door control on screw head and slide down to secure Adjust screw for snug fit Drill and install top screw with care to avoid cracking plastic housing Do not overtighten Insert top tabs and snap on cover 3 For standard installation only Run bell wire up wall and across ceiling to motor unit Use insulated staples to secure wire in several places Do...

Page 18: ...dpanel or light socket Lens Hinge 100 Watt Max Standard Light Bulb Release Tab 100 Watt Max Standard Light Bulb INSTALLATION STEP 7 Install the Battery Backup Make sure motor unit is unplugged Using a Phillips head screwdriver remove the battery cover on the motor unit Partially insert battery into motor unit with terminals facing out Connect the red and black wires from motor unit to correspondin...

Page 19: ...rgency Release Handle Overhand Knot Trolley INSTALLATION STEP 9 Attach the Emergency Release Rope and Handle Thread one end of the rope through the hole in the top of the red handle so NOTICE reads right side up as shown Secure with an overhand knot at least 1 2 5 cm from the end of the rope to prevent slipping Thread the other end of the rope through the hole in the release arm of the outer troll...

Page 20: ...side Remove the attached 3 prong cord Connect the black line wire to the screw on the brass terminal the white neutral wire to the screw on the silver terminal and the ground wire to the green ground screw The opener must be grounded Reinstall the cover To avoid installation difficulties do not run the opener at this time RIGHT WRONG To prevent possible SERIOUS INJURY or DEATH from electrocution o...

Page 21: ...eiving eye lens The mounting brackets are designed to clip onto the track of sectional garage doors without additional hardware If it is necessary to mount the units on the wall the brackets must be securely fastened to a solid surface such as the wall framing Extension brackets see accessories are available if needed If installing in masonry construction add a piece of wood at each location to av...

Page 22: ...he lip hugging the back edge of the track Figure 1 If your door track will not support the bracket securely wall installation is recommended Wall installation Figures 2 and 3 Place the bracket against the wall with curved arms facing the door Be sure there is enough clearance for the sensor beam to be unobstructed If additional depth is needed an extension bracket see Accessories or wood blocks ca...

Page 23: ... required Loosen the sending eye wing nut and readjust aiming directly at the receiving eye Lock in place Loosen the receiving eye wing nut and adjust sensor until it receives the sender s beam When the green indicator light glows steadily tighten the wing nut TROUBLESHOOTING THE SAFETY REVERSING SENSORS 1 If the sending eye indicator light does not glow steadily after installation check for Elect...

Page 24: ...depending on your door s construction Metal or light weight doors using a vertical angle iron brace between the door panel support and the door bracket Drill 3 16 fastening holes Secure the door bracket using the two 1 4 14x5 8 self threading screws Figure 2A Alternately use two 5 16 bolts lock washers and nuts not provided Figure 2B Metal insulated or light weight factory reinforced doors Drill 3...

Page 25: ...MINUM STEEL DOORS WITH GLASS PANEL ETC NOT PROVIDED ONE PIECE DOORS Please read and comply with the warnings and reinforcement instructions on the previous page They apply to one piece doors also Center the door bracket on the top of the door in line with the header bracket as shown Mark either the left and right or the top and bottom holes Metal Doors Drill 3 16 pilot holes and fasten the bracket...

Page 26: ...above holes in straight arm disconnect straight arm Cut about 6 15 cm from the solid end Reconnect to trolley with cut end down as shown Bring arm sections together Find two pairs of holes that line up and join with bolts lock washers and nuts Pull the emergency release handle toward the opener at a 45 angle so that the trolley release arm is horizontal Proceed to Adjustment Step 1 page 28 Trolley...

Page 27: ... trolley by pulling straight down on the emergency release handle and sliding the outer trolley back toward the motor unit Connect the curved door arm section to the trolley using the 5 16 x1 1 4 clevis pin and ring fastener NOTE Adjusting the limits on the following page The trolley will automatically connect If not review the trolley lockout feature on page 33 When setting the up limit on the fo...

Page 28: ...ck and purple buttons to reach the desired closed position 7 Push the remote control or the door control Figure 3 This sets the DOWN close limit and should bring the door to the open position If the opener is not stopping exactly where you would like it repeat steps 1 through 7 and program the limits again When the unit stops in both the desired up open and down close positions proceed to Adjustme...

Page 29: ...he opener has learned the forces required to open and close your door The door must travel through a complete cycle UP and DOWN in order for the force to be set properly If the opener cannot open and close your door fully inspect your door to insure that it is balanced properly and is not sticking or binding See page 3 Preparing your garage door Without a properly installed safety reversal system ...

Page 30: ...eversing sensor persons particularly small children could be SERIOUSLY INJURED or KILLED by a closing garage door 1 1 2 3 8 cm board or a 2x4 laid flat ADJUSTMENT STEP 3 Test the Safety Reversal System TEST With the door fully open place a 1 1 2 3 8 cm board or a 2x4 laid flat on the floor centered under the garage door Operate the door in the down direction The door must reverse on striking the o...

Page 31: ...maximum Security light feature Lights will also turn on when someone walks through the open garage door With a Motion Detecting Door Control this feature may be turned off as follows With the opener lights off press and hold the light button for 10 seconds until the light goes on then off again To restore this feature start with the opener lights on then press and hold the light button for 10 seco...

Page 32: ...ice resetting the timer to 2 1 2 minutes Repeat again for a 3 1 2 minute interval etc up to a maximum of four blinks and 4 1 2 minutes When using the opener lights as working lights we recommend that you first disable the motion sensor See Motion Detecting Light Feature following Motion Detecting Light Feature The opener light will turn on automatically when a person walks in front of the wall mou...

Page 33: ... above 100 C 212 F or incinerate Battery positive side up To Open the Door Manually DISCONNECT THE TROLLEY The door should be fully closed if possible Pull down on the emergency release handle so that the trolley release arm snaps into a vertical position and lift the door manually The lockout feature prevents the trolley from reconnecting automatically and the door can be raised and lowered manua...

Page 34: ... Check with local codes for disposal instructions Battery Backup OPERATING INSTRUCTIONS 1 Test the installed battery with the motor unit To test the battery disconnect the motor unit power cord from the electrical outlet A solid orange LED indicates the battery is operating on battery power A flashing orange LED with beep indicates the unit is operating on battery power and that the battery charge...

Page 35: ...sing and touching the floor Repeat safety reverse test after adjustments to force or travel limits The need for occasional adjustment for the force and limit settings is normal Weather conditions in particular can affect door travel Refer to Adjustment Step 1 Adjust the UP and DOWN Travel Limits 5 My lights will not turn off when door is open The garage door opener is equipped with a security ligh...

Page 36: ...es together If motor unit activates replace control console If motor unit does not activate disconnect control console wires from motor unit Momentarily short across red and white terminals with jumper wire If motor unit activates replace control console wires Symptom Sending indicator light glows steadily receiving indicator light is dim or flashing Realign receiving eye sensor clean lens and sec...

Page 37: ...l be heard 1 Press and release the learn button on the motor unit The learn indicator light will glow steadily for 30 seconds 2 Within 30 seconds press and hold the button on the hand held remote that you wish to operate your garage door 3 Release the button when the motor unit lights blink It has learned the code If light bulbs are not installed two clicks will be heard LOCK LIGHT LOCK LIGHT NOTI...

Page 38: ...ss Enter The motor unit lights will blink once when the PIN has been learned Test by pressing the new PIN then press Enter The door should move To set a temporary PIN You may authorize access by visitors or service people with a temporary 4 digit PIN After a programmed number of hours or number of accesses this temporary PIN expires and will no longer open the door It can be used to close the door...

Page 39: ...V2032 Lithium battery 4 956D 3 Button mini remote control 5 29B137 Remote control visor clip 6 41A2828 Emergency release rope and handle assembly 7 41B4494 1 2 Conductor bell wire white and white red 8 41A5047 1 Door bracket w clevis pin fastener 9 41A5047 3 Header bracket w clevis pin fastener 10 41A5034 Safety reversing sensor kit receiving and sending eyes with 3 9 m 2 conductor bell wire 11 17...

Page 40: ...ess kit Complete with 41A6282 Battery wires and plug 41A6327 Light socket wires and plug 41A6328 RPM passpoint wires with plug 5 41D794 Motor with travel module 6 41DB002 2 Receiver logic assembly KEY PART NO NO DESCRIPTION 7 41A6231 End panel with battery door and screw 8 41C190 Transformer and harness 9 41D504 5 Cover 10 108D79 Light lens 11 175B88 Light socket NOT SHOWN 41A6357 1 Battery ...

Page 41: ...e wall or floor To order call 1 800 528 9131 3 Button Mini Remote Control with SECURITY With key ring and fastening strip 956D 940D 10 Foot 3 m Rail Extension To allow a 10 foot 3 m door to open fully CLDM1 Garage Door Monitor Monitors the status of your garage door from inside your home CLLAD Remote Light Control Enables homeowner to turn on a lamp television or other appliance from their car wit...

Page 42: ...42 NOTES ...

Page 43: ...43 NOTES ...

Page 44: ...NTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE ONE YEAR LIMITED WARRANTY PERIOD SET FORTH ABOVE EXCEPT THE IMPLIED WARRANTIES WITH RESPECT TO THE BELT AND MOTOR WHICH ARE LIMITED IN DURATION TO THE BELT 10 YEARS AND MOTOR LIFETIME LIMITED WARRANTY PERIOD FOR THE BELT AND MOTOR AND NO IMPLIED WARRANTIES WILL EXIST OR APPLY AFTER SUCH PERIOD Some states ...

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