background image

40

Warranty

CHAMBERLAIN

®

 FIVE-YEAR LIMITED WARRANTY

LIFETIME MOTOR AND BELT LIMITED WARRANTY

The Chamberlain Group, Inc. (“Seller”) warrants to the 

fi

 rst retail purchaser of this product, for the residence 

in which this product is originally installed, that it is free from defect in materials and/or workmanship for a 

period of 

fi

 ve-years from the date of purchase [and that the motor and belt is free from defect in materials and/

or workmanship for a period of lifetime from the date of purchase]. The proper operation of this product is 

dependent on your compliance with the instructions regarding installation, operation, maintenance and testing. 

Failure to comply strictly with those instructions will void this limited warranty in its entirety.

If, during the limited warranty period, this product appears to contain a defect covered by this limited warranty, 

call 1-800-528-9131, toll free, before dismantling this product. Then send this product, pre-paid and insured, to 

our service center for warranty repair. You will be advised of shipping instructions when you call. Please include 

a brief description of the problem and a dated proof-of-purchase receipt with any product returned for warranty 

repair. Products returned to Seller for warranty repair, which upon receipt by Seller are con

fi

 rmed to be defective 

and covered by this limited warranty, will be repaired or replaced (at Seller’s sole option) at no cost to you and 

returned pre-paid. Defective parts will be repaired or replaced with new or factory-rebuilt parts at Seller’s sole 
option.

ALL IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED 
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED 
IN DURATION TO THE FIVE-YEAR LIMITED WARRANTY PERIOD SET FORTH ABOVE [EXCEPT 
THE IMPLIED WARRANTIES WITH RESPECT TO THE MOTOR AND BELT, WHICH ARE LIMITED IN 
DURATION TO THE LIFETIME LIMITED WARRANTY PERIOD FOR THE MOTOR AND BELT], AND 
NO IMPLIED WARRANTIES WILL EXIST OR APPLY AFTER SUCH PERIOD.  Some States do not 
allow limitations on how long an implied warranty lasts, so the above limitation may not apply 
to you. THIS LIMITED WARRANTY DOES NOT COVER NON-DEFECT DAMAGE, DAMAGE CAUSED 
BY IMPROPER INSTALLATION, OPERATION OR CARE (INCLUDING, BUT NOT LIMITED TO ABUSE, 
MISUSE, FAILURE TO PROVIDE REASONABLE AND NECESSARY MAINTENANCE, UNAUTHORIZED 
REPAIRS OR ANY ALTERATIONS TO THIS PRODUCT), LABOR CHARGES FOR REINSTALLING A 
REPAIRED OR REPLACED UNIT, REPLACEMENT OF BATTERIES AND LIGHT BULBS OR UNITS 
INSTALLED FOR NON-RESIDENTIAL USE.
THIS LIMITED WARRANTY DOES NOT COVER ANY PROBLEMS WITH, OR RELATING TO, THE 
GARAGE DOOR OR GARAGE DOOR HARDWARE, INCLUDING BUT NOT LIMITED TO THE DOOR 
SPRINGS, DOOR ROLLERS, DOOR ALIGNMENT OR HINGES. THIS LIMITED WARRANTY ALSO DOES 
NOT COVER ANY PROBLEMS CAUSED BY INTERFERENCE. ANY SERVICE CALL THAT DETERMINES 
THE PROBLEM HAS BEEN CAUSED BY ANY OF THESE ITEMS COULD RESULT IN A FEE TO YOU. 
UNDER NO CIRCUMSTANCES SHALL SELLER BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL OR 
SPECIAL DAMAGES ARISING IN CONNECTION WITH USE, OR INABILITY TO USE, THIS PRODUCT. 
IN NO EVENT SHALL SELLER’S LIABILITY FOR BREACH OF WARRANTY, BREACH OF CONTRACT, 
NEGLIGENCE OR STRICT LIABILITY EXCEED THE COST OF THE PRODUCT COVERED HEREBY. NO 
PERSON IS AUTHORIZED TO ASSUME FOR US ANY OTHER LIABILITY IN CONNECTION WITH THE 
SALE OF THIS PRODUCT. 

Some States do not allow the exclusion or limitation of consequential, incidental or special damages, so the 

above limitation or exclusion may not apply to you. This limited warranty gives you speci

fi

 c legal rights, and you 

may also have other rights which vary from state to state.

Contact Information

For installation and service information call:

1-800-528-9131

Before calling, please have the model number of the garage

door opener. If you are calling about a Troubleshooting issue,

it is recommended that you have access to your garage door

opener while calling. If you are ordering a repair part please

have the following information: part number, part name, and

model number.

Address repair parts orders to:

The Chamberlain Group, Inc.

6050 S. Country Club Road

Tucson, AZ 85706

Summary of Contents for Whisper Drive LW3500

Page 1: ...rogramming 36 37 The Remote Control Battery 38 Accessories 39 Warranty 40 Repair Parts 41 42 1 2 hp Belt Drive Garage Door Opener Please read this manual and the enclosed safety materials carefully Fa...

Page 2: ...justgarage door door springs cables pulleys brackets or their hardware ALL ofwhich are under EXTREME tension l Disable ALL locks and remove ALL ropes connected to garage door BEFORE installation and o...

Page 3: ...TENSION BRACKETS MODEL 041A5281 1 OR WOOD BLOCKS Depending upon garage construction extension brackets or wood blocks may be needed to install the safety reversing sensor n FASTENING HARDWARE Alternat...

Page 4: ...ductmay look different A Header bracket B Pulley C Door bracket D Curved door arm E Straightdoor arm Packaged inside frontrail section F Trolley NOTE Be sure to assemble the trolley before sliding ont...

Page 5: ...in 5 16 x1 1 4 Carriage Bolt 1 4 20x1 2 2 Wing Nut 1 4 20 2 ASSEMBLY INSTALLATION Screw 6ABx1 2 Drywall Anchors 2 Screw 6 32x1 2 DOOR CONTROL Insulated Staples Not Shown Lag Screw 5 16 9x1 5 8 4 Hex S...

Page 6: ...larger ones Tabs along the side will lock into place 3 Place the motor uniton packing material to protectthe cover and restthe back end ofthe rail on top For convenience puta supportunder the fronten...

Page 7: ...ghten 2 Remove the bolts from the top ofthe motor unit 3 Use the carton to supportthe frontend ofthe rail 4 Place the U bracket flatside down onto the motor unitand align the bracketholes with the bol...

Page 8: ...Place the idler pulley into the window as shown 4 Insertthe idler boltfrom the top through the rail and pulley Tighten with a 3 8 lock washer and nutunderneath the rail until the lock washer is compr...

Page 9: ...wisted Connectthe trolley threaded shaftwith the master link Figure 3 l Push pins ofmaster link bar through holes in end ofbeltand trolley threaded shaft l Push master link cap over pins and pastpin n...

Page 10: ...ing to optimum belttension Nut Ring BEFORE 1 2 5 cm Nut Ring AFTER 1 1 4 3 18 cm Spring Trolley Nut Nut Ring Slot STEP 6 Install the sprocket cover To avoid possible SERIOUS INJURY to finger from movi...

Page 11: ...bove the floor and avoiding contactwith vehicles to avoid accidental release 7 NEVER connectgarage door opener to power source until instructed to do so 8 NEVER wear watches rings or loose clothing wh...

Page 12: ...is minimal Itmay be mounted on the wall upside down ifnecessary to gain approximately 1 2 1 cm Ifyou need to install the header bracketon a 2x4 on wall or ceiling use lag screws notprovided to secure...

Page 13: ...ral supportwith the hardware provided UP Wall Mount Optional Mounting Holes Vertical Centerline of Garage Door Header Wall Header Bracket 2x4 Structural Support Door Spring Garage Door Highest Point o...

Page 14: ...osition the garage door opener To preventdamage to garage door restgarage door opener rail on 2x4 placed on top section ofdoor 1 Remove the packing material and liftthe garage door opener onto a ladde...

Page 15: ...16 9x1 5 8 1 On finished ceilings use the lag screws to attach a supportbracket notprovided to the structural supports before installing the garage door opener 2 Make sure the garage door opener is al...

Page 16: ...panel or lightsocket STEP 7 Attach the emergency release rope and handle To preventpossible SERIOUS INJURY or DEATH from a falling garage door l Ifpossible use emergency release handle to disengage tr...

Page 17: ...stamped inside the bracket 2 Position the top edge ofthe bracket2 4 5 10 cm below the top edge ofthe door OR directly below any structural supportacross the top ofthe door 3 Mark drill holes and inst...

Page 18: ...allation needs NOTE The door bracketmay be installed on the top edge ofthe door ifrequired for your installation Refer to the dotted line optional placementdrawing For a door with no exposed framing o...

Page 19: ...rease door arm rigidity and attach using the bolts nuts and lock washers 5 Pull the emergency release handle toward the garage door opener until the trolley release arm is horizontal The trolley will...

Page 20: ...ontrol push button The trolley will travel to the fully closed position n Manually close the door and liftthe door arm to the trolley The arm should touch the trolley justahead ofthe door arm connecto...

Page 21: ...tallations itis notnecessary to drill holes or install the drywall anchors Use the existing holes in the gang box NOTE Your productmay look differentthan the illustrations HARDWARE Screw 6ABx1 2 Drywa...

Page 22: ...1 mm ofinsulation from the end ofthe wire near the garage door opener 3 Connectthe wire to the red and white terminals on the garage door opener Ifyour garage is pre wired make sure you use the same w...

Page 23: ...rage doors withoutadditional hardware Ifitis necessary to mountthe units on the wall the brackets mustbe securely fastened to a solid surface such as the wall framing Extension brackets see accessorie...

Page 24: ...The lenses on both sensors should pointtoward each other Make sure the lens is notobstructed by the sensor bracket Not provided No more than 6 inches 15 cm 1 2 Inside Garage Wall Not provided Lens Car...

Page 25: ...er Attach the wire to the wall and ceiling with the staples 2 Strip 7 16 inch 11 mm ofinsulation from each setofwires Separate the wires Twistthe white wires together Twistthe white black wires togeth...

Page 26: ...nectto the yellow wire and the white black wire would connectto the purple wire 4 Atthe garage door opener strip 7 16 inch 11 mm ofinsulation from each end ofthe wires previously chosen for the safety...

Page 27: ...ding type outlet Ifthe plug doesn tfitinto the outletyou have contacta qualified electrician to install the proper outlet THERE ARE TWO OPTIONS FOR CONNECTING POWER OPTION A TYPICAL WIRING 1 Plug in t...

Page 28: ...by loosening the wing nuts aligning the sensors and tightening the wing nuts Green LED Amber LED If the receiving sensor is in direct sunlight switch it with sending sensor so it is on the opposite s...

Page 29: ...interferes with the door s upward travel itwill stop Ifanything interferes with the door s downward travel including binding or unbalanced doors itwill reverse HOW AND WHEN TO ADJUST THE LIMITS If the...

Page 30: ...oors itwill reverse HOW AND WHEN TO ADJUST THE FORCE 1 Test the DOWN close force l Grasp the door bottom when the door is abouthalfway through DOWN close travel The door should reverse Reversal halfwa...

Page 31: ...he 1 1 2 inch board remove the board and open close the door 3 or 4 times to testthe adjustment Ifthe garage door opener continues to fail the safety reversal test call a trained door systems technici...

Page 32: ...VER use emergency release handle unless garage doorway is clear ofpersons and obstructions 8 NEVER use handle to pull garage door open or closed Ifrope knotbecomes untied you could fall 9 After ANY ad...

Page 33: ...on when the opener is activated They will turn offautomatically after 4 1 2 minutes Bulb size is A19 Bulb power is 100 watts maximum Security light feature Lights will also turn on when someone walks...

Page 34: ...arm snaps to the horizontal position The trolley will reconnecton the nextUP or DOWN operation either manually or by using the door control or remote control Care of Your Opener LIMIT AND FORCE ADJUS...

Page 35: ...heck door for balance or any binding problems l Refer to AdjustmentStep 2 Adjustthe force 4 My doorreverses forno apparent reason afterfully closing and touching the floor Repeat safety reverse testaf...

Page 36: ...ing sensors 3 Flashes Door control or wire shorted Symptom LED is not lit on doorcontrol l Inspectdoor control wires for a short staple in wire replace as needed l Disconnectwires atdoor control touch...

Page 37: ...Button click click 1 2 PROGRAM A REMOTE CONTROL USING THE MULTI FUNCTION DOOR CONTROL 1 Press and hold the button on the hand held remote thatyou wish to operate your garage door 2 While holding the r...

Page 38: ...he PIN has been learned Testby pressing the new PIN then press Enter The door should move To set a temporary PIN You may authorize access by visitors or service people with a temporary 4 digitPIN Afte...

Page 39: ...replace battery use the visor clip or screwdriver blade to pry open the case as shown Insertbattery positive side up NOTICE To complywith FCC and orIndustryCanada IC rules adjustmentormodificationsoft...

Page 40: ...afety reversing sensor installation onto the wall or floor Remote Light Control Optional For safety reversing sensor installation onto the wall or floor Garage Door Monitor Monitors the status of your...

Page 41: ...S WILL EXIST OR APPLY AFTER SUCH PERIOD Some States do not allow limitations on how long an implied warranty lasts so the above limitation may not apply to you THIS LIMITED WARRANTY DOES NOT COVER NON...

Page 42: ...rt Number 1 Multi Function Door Control Panel 41A5273 14 2 Remote Control 953D Description Part Number 1 Curved Door Arm 178B35 2 Door Bracket with Clevis Pin and Fastener 41A5047 1 3 Emergency Releas...

Page 43: ...41A4842 11 Cover 41A5525 4 12 Limit Switch Drive and Retainer 41A2818 13 Limit Switch Assembly 41D3452 14 Interrupter Cup 41A2822 1 15 RPM Sensor Assembly 41C4398A 16 Receiver Logic Board 41AB050 17 H...

Page 44: ...2014 The Chamberlain Group Inc 114A4252F All Rights Reserved...

Reviews: