39
DIAGNOSTIC CODE
SYMPTOM
SOLUTION
Up Arrow
Flash(es)
Down Arrow
Flash(es)
4
1-4
Door is moving stops or reverses.
Manually open and close the door. Check for binding or obstructions, such as a broken spring or door lock,
correct as needed. If the door is binding or sticking contact a trained door systems technician. If door is not
binding or sticking attempt to reprogram travel (refer to page 29).
4
5
Opener runs approximately 6-8", stops and reverses.
Communication error to travel module. Check travel module connections, replace travel module if
necessary.
4
6
The garage door opener will not close and the light bulbs
flash.
Safety sensors are misaligned or were momentarily obstructed. Realign both sensors to ensure both LEDs
are steady and not flickering. Make sure nothing is hanging or mounted on the door that would interrupt the
sensor’s path while closing.
The garage door opener can beep for several reasons:
l
Garage door opener has been activated through a device or feature such as Timer-to-Close or
garage door monitor, see page 32.
My remote control will not activate the garage door:
l
Verify the lock feature is not activated on the door control.
l
Reprogram the remote control.
l
If the remote control will still not activate the door check the diagnostic codes to ensure the garage
door opener is working properly.
My door will not close and the light bulbs blink on my motor unit:
The safety reversing sensor must be connected and aligned correctly before the garage door opener will
move in the down direction.
l
Verify the safety sensors are properly installed, aligned and free of any obstructions.
My
garage
door
opener
light(s)
will
not
turn
off
when
the
door
is
open:
The
garage
door
opener
is
equipped
with
a
feature
that
turns
the
light
on
when
the
safety
reversing
sensors
have
been
obstructed
or
when
the
motion
sensor
on
the
door
control
detects
movement
in
the
garage.
These
features
can
be
disabled
using
the
door
control,
see
page
33.
My
neighbor’s
remote
control
opens
my
garage
door:
Erase
the
memory
from
your
garage
door
opener
and
reprogram
the
remote
control(s).
The
LEDs
on
the
door
control
blink:
If
you
have
a
Smart
Control
Panel
installed
and
the
TTC
is
set
to
a
custom
time,
press
the
ON
button
on
the
Premium
Motion-Detecting
Control
Panel
to
set
the
time
properly.
My
vehicle's
Homelink
®
is
not
programming
to
my
garage
door
opener:
Compatability
Bridge
TM
(not
included)
may
be
necessary
for
certain
vehicles.
Troubleshooting
