Chamberlain CSL24U Troubleshooting Manual Download | Manualshive

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LiftMaster
845 Larch Avenue
Elmhurst, IL 60126-1196

LA500U

LA400U

LA412U

CSW24U

CSL24U

RSL12U

RSW12U

CSW200U

SL3000U

SL585U

SL595U

TROUBLESHOOTING GUIDE

Models

for 2016 UL 325 Compliant Gate Operators

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Summary of Contents for CSL24U

Page 1: ...LiftMaster 845 Larch Avenue Elmhurst IL 60126 1196 LA500U LA400U LA412U CSW24U CSL24U RSL12U RSW12U CSW200U SL3000U SL585U SL595U TROUBLESHOOTING GUIDE Models for 2016 UL 325 Compliant Gate Operators ...

Page 2: ...CODES 32 INCOMPATIBLE ROUTER AND SWITCH 34 MECHANICAL ELECTRICAL SAFETY SAFETY SYMBOL AND SIGNAL WORD REVIEW When you see these Safety Symbols and Signal Words on the following pages they will alert you to the possibility of Serious Injury or Death if you do not comply with the warnings that accompany them The hazard may come from something mechanical or from electric shock Read the warnings caref...

Page 3: ...in an inherent internal entrapment protection system and REQUIRE the addition of an external monitored entrapment protection system non contact photoelectric sensor or contact edge sensor for EACH entrapment zone prior to gate movement A monitored device sends a pulsed signal to the operator so the operator is aware of the device If the operator does not receive the signal from the device it will ...

Page 4: ...onger touching between the Common prong and the Normally Closed prong Move the test lead from Normally Closed to Normally Open While the activation arm is not pressed the meter should read open circuit demonstrating no continuity Activating the arm should read 0 resistance demonstrating continuity The procedure is called a Continuity Check and is used to check for a continuous flow of electricity ...

Page 5: ...sory devices Output Rating 5 AMPS 28VAC or DC Max Power 24VAC 30ma The Power rating is required The transformer s secondary side is 24 VAC and the transformer is rated for 20VA The example accessory above uses 30 milli amps which is 03 Amps Multiply the volts being used 24V and the amps 03A to get the VOLT Amps VA used by the accessory 24Vx0 03A 0 72VA That leaves 20 0 72 19 28VA left for other ac...

Page 6: ...ay how many cycles to the nearest 1000 the operator has performed The Auxiliary relays can also be used in conjunction with a barrier arm operator for the SAMS or tandem function EXPANSION BOARD SWITCH SETTINGS The Quick Close feature allows the gate to close without having to travel to the full open position When active the operator monitors the Interrupt Loop and Close Eyes inputs and once the v...

Page 7: ... it Discharge the capacitor by touching a screwdriver across the capacitor terminals make sure to hold the insulated end of the screwdriver when doing this You may see a small spark when discharging the capacitor this is normal Visually inspect the capacitor for any burn marks bubbling or oil leakage This is a good indication of a bad capacitor Using a multi meter measure the capacitance between t...

Page 8: ...vicing operator DC MOTORS SYMPTOM The motor will not run CHECK THE MOTOR Disconnect ALL power from operator Disconnect the gate from the operator Disconnect the motor harness from control board Connect the battery to the motor harness as shown SOLUTION If the motor did not run replace the motor 12V MOTOR 24V MOTOR Disconnect the motor harness from control board Connect the batteries to the motor h...

Page 9: ... THERMAL SWITCH 0 ohms Measure resistance between Unplug motor harness from power board BEFORE measuring 12 13 14 15 11 10 9 8 7 6 5 4 3 2 1 Blue Yellow Yellow Black Orange Brown Gray White Red Purple Purple Yellow Black Purple Purple Purple Black 1 3 15 13 2 4 5 6 7 8 9 10 11 14 12 Resistance should be 600 ohms or less 15 to 7 14 to 8 12 to 6 11 to 6 9 to 5 Measure resistance between Unplug motor...

Page 10: ...e entrapment protection device wires from the terminal block 2 Press and release the SET OPEN and SET CLOSE buttons simultaneously The SET OPEN and SET CLOSE LEDs will turn on entering learn limit mode 3 Press and release both SET OPEN and SET CLOSE buttons again to turn off the SET OPEN and SET CLOSE LEDs exiting learn limit mode Any remaining entrapment protection devices will automatically rele...

Page 11: ... the chart on the following page for an explanation of each code CODE SEQUENCE NUMBER The first number shown is the most recent code example 01 The display will show the sequence of codes that occurred starting with 01 and going up to code 20 TO EXIT Press and release the STOP button to exit The display will also time out after two minutes of inactivity TO RESET THE CODE HISTORY 1 Press and hold t...

Page 12: ...oduct ID is damaged or broken it will not run and will also show code 36 If the board was used in a different type of operator it code 36 would show as well example board out of swing to a slide Was the control board just replaced If so erase limits then set limits again If not disconnect all power wait 15 seconds then reconnect power before changing product ID harness YES 37 Product ID Failure If...

Page 13: ...mmand Critically low battery will cause gate to latch open or closed depending on the board settings Batt Fail switch settings on DC operator control board and Exit Fail switch setting on the AC operator expansion board Replace batteries in wireless edge YES LIFTMASTER SYSTEM 47 Fault detected in the power board Operator will not run Replace the power board YES 50 Run Distance Error Gate will stop...

Page 14: ... EDGE held more than 3 minutes on main board 64 CLOSE EYE INTERRUPT held more than 3 minutes on expansion board The operator will only move with constant pressure and will beep while moving Check for alignment or obstruction Check wired input on expansion board The photoelectric sensors may be installed too far apart YES 65 CLOSE EYE EDGE held more than 3 minutes on expansion board 66 OPEN EYE EDG...

Page 15: ...te will stop and reverse to the full open position and the Timer to Close becomes disengaged The gate will not close 75 OPEN EYE EDGE triggered on the expansion board During the open cycle the gate will reverse for 4 seconds then stop The gate will not open 80 Close input EYE EDGE communication error between primary and secondary operators The gate will not move except with constant pressure Check...

Page 16: ...ctly i e gate hinges or wheels Make sure the gate and gate operator were installed correctly and the gate meets the specification requirements for the operator If all other solutions fail check the code history for code 34 which indicates the operator is not receiving information from the APE sensor Check the APE assembly and connections Replace APE assembly if necessary TEST Attempt to run the op...

Page 17: ...cted to the operator 12V operators require one 10W 12V panel up to a maximum of three 10W 12V panels 24V operators require two 10W 12V panels up to a maximum of six 10W 12V panels Check that the correct batteries are used for the application Check that the whole panel s is facing south within 150 feet of the operator and receiving full sunlight Make sure the solar panels are not in the shade Check...

Page 18: ...board 33AH BATTERIES 7AH BATTERIES A B C D A J15 Plug B Red wire for 33AH battery connections C Black wire for 33AH battery connections D White jumper wire for 33AH battery connections ITEMS NEEDED FOR 24V APPLICATIONS Diode 7AH Batteries in series A Existing Jumper battery connections solar panel connections The remaining wires in the kit are not needed for 24V applications To BATT DC POWER input...

Page 19: ...umper wire for two 7AH battery connections ITEMS NEEDED FOR 12V APPLICATIONS Diode 7AH Batteries in parallel To BATT DC POWER input on control board A Fuse battery connections solar panel connections The remaining wires in the kit are not needed for 12V applications F Black jumper wire for two 7AH battery connections fuse E F B C A Diode To BATT DC POWER input on control board ONE 33AH BATTERY 33A...

Page 20: ...BOX INCOMING POWER White AC POWER SWITCH Green Yellow Gray HOT NEUTRAL GROUND 1 Check the incoming power Check breaker first then check wiring coming into operator The voltage should be 120 Vac 2 Check the AC power switch Is it ON Check the power board Check the gray and yellow transformer wires on the power board The voltage should be 120 Vac If not replace the power board 3 Check the transfomer ...

Page 21: ...NG POWER 1 Check the incoming power Check breaker first then check wiring coming into operator The voltage should be 120 208 or 240 Vac depending on the application 2 Check the AC power switch Is it ON CONTROL BOARD MODEL SL595U POWER BOARD MODEL SL585U AC POWER SWITCH JUNCTION BOX POWER BOARD CONTROL BOARD JUNCTION BOX Check the power board Check the following transformer wires on the power board...

Page 22: ...Check the following transformer wires on the power board 208V Applications Check the white and red wires voltage should be 208 Vac 240V Applications Check the white and orange wires voltage should be 240 Vac 480V Applications Check the white and purple wires voltage should be 480 Vac If the voltage is not correct replace the power board 3 1 Check the incoming power Check breaker first then check w...

Page 23: ...12 Vdc 10 If not refer to the Solar Troubleshooting section 2 Check the batteries Check the battery connections Make sure there is one 7AH battery two 7AH batteries wired in paralllel OR one 33AH battery connected Check the voltage coming from each battery by disconnecting the battery from the operator A fully charged battery should read 12 8 to 13 3 Vdc per battery If not replace the batteries 3 ...

Page 24: ... 13 3 Vdc per battery If not replace the batteries 4 Check the control board Try replacing the fuse If that does not work replace the control board CONTROL BOARD Back of Outlet Housing Outlet Outlet HOT NEUTRAL GROUND Black Green White Incoming Power Incoming Power 1 Check the incoming power Check breaker first then check wiring coming into operator The reading should be 120 Vac OUTLET HOUSING DIA...

Page 25: ...age going into the bridge rectifier orange and yellow wires The reading should be 24 Vac 10 If not replace the transformer 5 Check the bridge rectiﬁer Check the voltage coming out of the bridge rectifer red and black wires The reading should be 24 Vdc 10 If not replace the bridge rectifier 7 Check the control board Try replacing the fuse on the control board If that does not work replace the contr...

Page 26: ...range wires The reading should be 24 Vac 15 If not replace the transformer Check the bridge rectiﬁer Check the voltage coming out of the bridge rectifer red and black wires The reading should be 35 Vdc 15 If not replace the bridge rectifier 7 Check the control board Try replacing the fuse on the control board If that does not work replace the control board Check the batteries Check the battery con...

Page 27: ... control board Try replacing the fuse on the control board If that does not work replace the control board DIAGNOSTICS Fuse 2 Check the batteries Check the battery connections Make sure one 7AH battery OR one 33AH battery is connected Check the voltage coming from each battery by disconnecting the battery from the operator A fully charged battery should read 12 8 to 13 3 Vdc per battery If not rep...

Page 28: ...l Protocol TCP and or User Datagram Protocol UDP ports need to be opened in our firewall The Internet Gateway uses User Datagram Protocol UDP port 80 for inbound and outbound data messages and uses Transmission Control Protocol TCP port 2165 for firmware updates If a firewall or network security appliance is on the network e g SonicWALL the User Datagram Protocol UDP Timeout setting needs to be se...

Page 29: ...MAC address within the connected devices list A MAC address for an Internet Gateway should be in the following format 64 52 99 XX XX XX How to put a MyQ Gate Operator into programming learn mode Press the learn button twice on the primary operator the operator will beep as it enters learn mode The Internet Gateway will pair to the gate operator if it is within range and the gate operator will beep...

Page 30: ...witch Determine if a router setting is preventing the Internet Gateway from obtaining an IP address e g MAC address filtering firewall settings Review the router s settings and manual Router must be set to DHCP to provide an IP address to the Internet Gateway The Internet Gateway requires UDP port 80 to have a UDP timeout of 180 seconds or greater Reset the router Disconnect power to the router fo...

Page 31: ...inutes the MyQ device may not be in the programming learn mode or may be out of range of the Internet Gateway Sample error message that may be encountered No response gate operator is not responding Please try again later PROBLEM Unable to add a MyQ Enabled Gate Operator to a MyQ account SOLUTION Confirm the Internet Gateway is powered and the green LED illuminated and solid Confirm the Internet G...

Page 32: ...ge range from the Internet Gateway is between 300 to 600 feet Are there too many walls between the Internet Gateway and the gate operator To test a MyQ Enabled Gate Operator program a remote control to the operator and stand near the Internet Gateway Test if a remote control can operate the MyQ Enabled Gate Operator If necessary relocate the Internet Gateway closer to the MyQ Enabled Gate Operator...

Page 33: ...vices If you continue to experience a problem contact the LiftMaster Technical Service Center at 800 528 2806 301 The Gateway or hub serial number was invalid Identify the serial number located on the bottom of the Internet Gateway Verify the serial number Ensure a 0 is a number Try again to register the device with the correct serial number If you continue to experience a problem contact the Lift...

Page 34: ...e back to the account If the device does not respond the device may need to be replaced or serviced Contact a local dealer or LiftMaster Technical Service Center at 800 528 2806 309 The Gateway is offline The Internet Gateway has no power Check the power outlet and identify if the green and blue LED s on the Internet Gateway device are illuminated If the Internet Gateway appears to not have an Int...

Page 35: ...he server after the Internet Gateway enters its sleep state and reduces its communication to the server to once every 60 seconds When this occurs the Internet Gateway will take up to 2 minutes to recognize connection to the server is lost before having to re establish connection This process will continue to repeat When a MyQ device is behind a SonicWALL Network Appliance the following MyQ app per...

Page 36: ...PAS002 2015 LiftMaster All Rights Reserved 845 Larch Avenue Elmhurst Illinois 60126 1196 LiftMaster com ...

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