Centre Light Solutions Strialite 1011, Instructions For Use Manual

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9
Troubleshooting
Your Strialite is designed to be problem-free. However, if it is not functioning
correctly or you have a question, consult the table below for help.
Problem Resolution
The lights on the device do not come on
and the treatment plate does not
become warm. 1. Unplug the device, reinsert it into the
outlet, and press in on the power button
again.
2. Be sure the device is plugged into an
active AC outlet.
3. If this does not resolve the problem,
contact the Strialite Customer Service
Center.
The lights come on, but the treatment
plate does not become warm in 1-2
minutes. There is a malfunction in the device. Contact
the Strialite Customer Service Center.
The treatment plate warms correctly but
the lights do not come on. There is a malfunction in the device. Contact
the Strialite Customer Service Center.
The power button cannot be pushed
down. Contact the Strialite Customer Service
Center.
The treatment place continues to
become warmer/becomes too warm
during treatment and/or the device
shuts off from excess heat. Check the room temperature. If it is 85°F
(29.4°C) or higher, move to a cooler room,
allow the device to cool, and then resume
treatment. If the room temperature is below
85°F (29.4°C), contact the Strialite Customer
Service Center.
Not all lights come on. There is a malfunction in the device. Contact
the Strialite Customer Service Center.
The device shuts off when it first touches
your skin (this may be due to static
electricity). Press in on the power button again. If this
does not resolve the problem, contact the
Strialite Customer Service Center.
NOTE: There are no user-serviceable parts in this device.
Strialite Customer Service Center:
Toll Free: 1-844-STRIALITE (1-844-787-4254)
Monday – Friday, 8:00 AM to 5:00 PM Eastern Time