using the app.
Problem solution
Check before reporting a problem
For these problems
Take the following measures
The product is not working properly.
· Check whether the power button was turned on
properly.
· Charge the device according to the manual.
· When charging the device, check whether the
battery light on the device is on.
The power won’t turn on.
· The battery is discharged. ▶ Charge the battery.
· Connect the charger adapter to the power supply
device.
· Check whether the charger is working.
· Check that the voltage indicated on the device
corresponds to the local voltage.
· Plug the charger into the mask and check whether
the power turns on.
It’s overheating.
· Heat is generated while the device is charging, and
the device cools down once it is sufficiently charged.
· The heat is natural, and is generated from use of
the control board.
The light won’t turn on when charging.
· Check for discharge.
Specific wavelengths seem weak.
· If specific wavelengths seem weak, charge the
device and check again.