P.014
Operating Manual
O u t p e r f o r m . O u t l a s t .
TROUBLE SHOOTING
TROUBLE SHOOTING
C.08:
Trouble shooting:
If your Flatlift is not working properly, please make sure you check the following things:
The Flatlift won’t move up or down
Is the power cord attached to the control box?
S
Check the mains connection
Are all of the plugs properly connected to the control box? (NOTE: plugs which are not connected properly
can damage the system)
S
Check all of the connections
S
The motor cables must be connected starting at port 1 and going up
Is there any evidence of damage to the cables, the control box, the remote control or the Flatlift?
S Damaged components must be exchanged. Please contact us.
The Flatlift has stopped and will only move in the wrong direction.
S
Is your Flatlift fully extended already?
S
Is the TV too heavy?
S
Remote control command possibly deleted!
S
Programming or initialisation error!
S
Stopping point incorrectly programmed
Have you, in error, attached a TV to your Flatlift which is too heavy?
S
Take the TV off the Flatlift and now see if the Flatlift works.
Is the remote control working?
S
Change the battery in the remote control if necessary.
Is the receiver receiving the signals?
S
When activating the remote control, the relay should ‘click’ on both channels. (If the receiver does
not ‘click’, please delete the channels and re-set them. Refer to page 9)
The lifting mechanism jerks or stutters?
S
Please check as to whether another frequency source is also transmitting at 433 Mhz in your house
(possible sources of problems: garage door opener, baby phone, alarm system or intercom). With a
frequency jammer you will have to change over to a frequency of 868 Mhz! A free changeover from
433 Mhz to 868 Mhz is only possible within the first 7 days subsequent to the date of delivery.
Please contact us if this particular point is relevant to you.
If you experience any problems setting your system up or you experience an error, you can also contact
us over the telephone or via Email:
Customer Service:
Via email: [email protected]
Our telephone service time is 7.30 am - 5.30 pm. The telephone number is +49 (0) 62 41 - 97 20 10.
Please have the following information at hand / or include it in any email that you sent to us:
Your customer number
Your invoice number or delivery receipt number
The purchase date of your Flatlift
The name/model of your Flatlift system
