14
TROUBLE SHOOT
Your device displays network or service error messages.
When you are in areas with weak signals or poor reception, you may lose
reception, move to another area and try again.
If “?” icon displaying with 3G signal,take notice the plugging
direction for SIM card.
You cannot access some optional without a subscription, contact your
service provider for more details.
The touch screen responds slowly or improperly.
If your device has a touch screen and the touch screen is not responding
properly, try the following:
1. Remove any protective covers from the touch screen, protective
covers may prevent the device from recognizing your inputs and are
not recommended for touch screen devices.
2. Ensure that your hands are clean and dry when tapping the touch
screen.
3. Restart your device to clear any temporary software bugs.
4. Ensure that your device software is upgraded to the latest version.
5. If the touch screen is scratched or damaged, take it to your service
center.
Your device is hot to the touch.
When you use applications that require more power or use applications on
your device for an extended period of time, your device may feel hot to the
touch,
this is normal and should not affect your device’s lifespan or
performance.
A connection is not established when you connect the device to a PC.
1. Ensure that the USB cable you are using is compatible with your
device.
2. Once connected properly,the charging indicator LED will be red or
