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200124-01

Rev. D

01/17

WARRANTY

KEEP THIS WARRANTY

Model 

 _______________________________

Serial No. 

 ____________________________

Date Purchased 

 _______________________

Keep receipt for warranty verification.

ProCom Heating, Inc.

Bowling Green, KY 42101

www.usaprocom.com

1-866-573-0674

REGISTER YOUR PRODUCT AT WWW.USAPROCOM.COM

IMPORTANT:

 

We urge you to register your product within 10 days of date of installation, complete 

with entire serial number which can be found on the rating plate. Please fill out the warranty infor

-

mation above for your personal records. Retain this manual for future reference.

Always specify model and serial numbers when communicating with customer service.
We reserve the right to amend these specifications at any time without notice. The only warranty applicable 

is our standard written warranty. We make no other warranty, expressed or implied.

LIMITED WARRANTY

ProCom Heating, Inc. warrants this product to be free from defects in materials and components for ONE 

(1) year from the date of first purchase, provided that the product has been properly installed by a qualified 

installer in accordance with all local codes and instructions furnished with the unit, operated and main-

tained in accordance with all applicable instructions. To make a claim under this warranty, the Bill of Sale 

or canceled check must be presented.

RESPONSIBILITY OF OWNER

This warranty is extended only to the original retail purchaser. This warranty covers the cost of part(s) 

required to restore this heater to proper operating condition. Warranty part(s) MUST be obtained through 

ProCom Heating, Inc. who will provide original factory replacement parts. Failure to use original factory 

replacement parts voids this warranty.

IMPORTANT: The heater MUST be installed by a qualified installer in accordance with all local codes 

and instructions furnished with the unit or the warranty is voided.

WHAT IS NOT COVERED

This warranty does not apply to parts that are not in original condition because of normal wear and tear or 

parts that fail or become damaged as a result of misuse, accidents, lack of proper maintenance or defects 

caused by improper installation. Travel, diagnostic cost, labor, transportation and any and all such other 

costs related to repairing a defective heater will be the responsibility of the owner.
TO THE FULL EXTENT ALLOWED BY THE LAW OF THE JURISDICTION THAT GOVERNS THE SALE 

OF THE PRODUCT, THIS EXPRESS WARRANTY EXCLUDES ANY AND ALL OTHER EXPRESSED 

WARRANTIES AND LIMITS THE DURATION OF ANY AND ALL IMPLIED WARRANTIES. INCLUDING 

WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO ONE (1) 

YEARS ON ALL COMPONENTS FROM THE DATE OF FIRST PURCHASE. PROCOM HEATING, INC.'S 

LIABILITY IS HEREBY LIMITED TO THE PURCHASE PRICE OF THE PRODUCT AND PROCOM HEAT-

ING, INC. SHALL NOT BE LIABLE FOR ANY OTHER DAMAGES WHATSOEVER INCLUDING INDIRECT. 

INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Some states do not allow a limitation on how long an implied warranty lasts or an exclusion or limitation of 

accidental or consequential damages, the above limitation on implied warranties, or exclusion or limitation 

on damages may not apply to you.
This warranty gives you specific legal right, and you may also have other rights that vary from state to state.

Summary of Contents for CRHQD250TA

Page 1: ...e or use gasoline or other flammable va pors and liquids in the vicinity of this or any other appliance WHAT TO DO IF YOU SMELL GAS Do not try to light any appliance Do not touch any electrical switch do not use any phone in your building Immediately call your gas supplier from a neighbor s phone Follow the gas supplier s instructions If you cannot reach your gas supplier call the fire department ...

Page 2: ... which it is installed Provisions for ad equatecombustionandventilationairmustbeprovided Refer to Air For Combustion and Ventilation section on page 7 of this manual WARNING Improper installation adjustment al teration service or maintenance can cause injury or property damage Refer to this manual for correct in stallation and operational procedures For assistance or additional information consult...

Page 3: ...ence of alcohol and those at high altitudes NATURALAND PROPANE LP GAS Natural and Propane LP gas are odorless An odor making agent is added to the gas The odor helps you detect a gas leak However the odor added to the gas can fade Gas may be present even though no odor exists WARNING Any change to this heater or its controls can be dangerous WARNING Do not allow fans to blow directly into fireplac...

Page 4: ...revent performance problems do not use propane LP fuel tank of less than 100 lbs capacity 12 Do not use this heater as a wood burning heater Use only the logs provided with the heater 13 Solid fuels should not be burned in a heater in which a vent free log set is installed Do not use this heater to cook food or burn paper or other objects 14 To prevent sooting follow the instructions in Care and M...

Page 5: ...ater can easily be changed to Natural gas by having your quali fied installer follow the instructions on page 10 and the markings on the heater LOCAL CODES Install and use heater with care Follow all local codes In the absence of local codes use the latest edition of The National Fuel Gas Code ANSI Z223 1 NFPA 54 Available from American National Standards Institute Inc 25 West 43rd Street New York...

Page 6: ...n air 2 If high humidity is experienced a dehu midifier may be used to help lower the water vapor content of the air 3 Do not use an unvented room heater as the primary heat source UNPACKING 1 Remove top inner pack 2 Tilt carton so that heater is upright 3 Remove protective side packaging 4 Slide heater out of carton 5 Remove protective plastic wrap 6 Hold the screen lift and pull forward 7 Remove...

Page 7: ...g appli ances WARNING This heater shall not be installed in a room or space unless the required vol ume of indoor combustion air is provided by the method de scribed in the National Fuel Gas Code ANSI Z223 1 NFPA 54 the International Fuel Gas Code or applicable local codes WARNING Iftheareainwhich theheatermaybeoperateddoes notmeettherequiredvolumefor indoorcombustionair combus tion and ventilatio...

Page 8: ...t to vinyl or cloth wall coverings or operating heater where impurities such as to baccosmoke aromaticcandles cleaning fluids oil or kerosene lamps etc in the air exist may cause walls to discolor Ventilation Air From Outdoors Figure 5 Ventilation Air from Outdoors Provide extra fresh air by using ventilation grills or ducts You must provide two perma nent openings one within 12 of the ceiling and...

Page 9: ...ining wall Measure from outermost point of heater This heater is designed to sit directly on the floor or on a mantel base IMPORTANT You must maintain minimum wall and ceiling clearances during installation The minimum clearances are shown in Figure 6 Measure from outermost point of heater If installed on carpeting or other combustible material other than wood a floor protector made of metal or wo...

Page 10: ...xterna regulador para reducir la presión del tanque de gas a un máximo de 14 W C Nunca conecte este producto directamente al tanque de suministro FOR NATURAL GAS SUPPLY PARA LA FUENTE DE GAS DEL NATURAL NOTICE An additional gas regulator will be necessary if the local natural gas pressure exceeds the heater s rated maximum inlet pressure If in doubt contact the local gas utility If natural gas inl...

Page 11: ...hile pushing in rotate the fitting clockwise until the threads engage the regulator After the fitting has been hand tightened into the regulator use a wrench to complete tightening of the fitting Install additional fitting to connect to the house supply Blue Dust Cover Metal Cap Metal Cap DO NOT REMOVE Yellow Natural Gas Plunger Install Gas Fitting Here 2 Apply thread sealant to the threads on a 3...

Page 12: ... Installa tion must include an equipment shutoff valve union and plugged 1 8 NPT tap Locate NPT tap within reach for test gauge hook up NPT tap must be upstream from heater see Figure 10 page 13 IMPORTANT Install an equipment shutoff valve in an accessible location The equip ment shutoff valve is for turning on or shutting off the gas to the appliance WARNING A qualified ser vice technician must c...

Page 13: ... from freezing rain or sleet For both gas types install sediment trap in supply line as shown in Figure 10 Place sediment trap where it is within reach for cleaning Place sediment trap where trapped matter is not likely to freeze A sediment trap traps moisture and contaminants This keeps them from going into heater controls If sedi ment trap is not installed or is installed wrong heater may not ru...

Page 14: ...ng compressed air 4 Check all joints of gas supply piping sys tem Apply noncorrosive leak detection fluid to all joints If bubbles form there may be a leak 5 Correct all leaks at once 6 Reconnect heater and equipment shutoff valve to gas supply Check reconnected fittings for leaks Test Pressures Equal To or Less Than 1 2 PSIG 3 5 kPa 1 Close equipment shutoff valve see Fig ure 12 2 Pressurize supp...

Page 15: ...ht heater see Lighting Instructions on page 17 Check all other internal joints for leaks 7 Turn off heater see To Turn Off Gas Ap pliance page 18 AAA Battery Positive UP BATTERY INSTRUCTIONS CAUTION Do not dispose of batteries in fire batteries may explode or leak Battery is included Remove battery when depleted Only install or replace with a AAA battery Be sure to observe proper polarity when ins...

Page 16: ... log 6 onto pin on the right side of log 1 with one end resting on log 3 IMPORTANT Make sure logs do not cover any burner ports It is very important to install the logs exactly as instructed Do not modify logs Use only logs supplied with heater WARNING Failure to posi tion the parts in accordance with these diagrams or failure to use only parts specifically approved with this heater may result in ...

Page 17: ...ith the screen in place Make sure screen is installed before running heater NOTICE Duringinitialoperationof new heater burning logs will give offapaper burningsmell Orange flame will also be present Open damper or window to vent smell This will only last a few hours 1 STOP Read the safety information above 2 Make sure equipment shutoff valve is fully open 3 Turn control knob clockwise to the OFF p...

Page 18: ...onds release control knob 5 Make sure the heater screen is in place before operating heater TO TURN OFF GAS TO APPLIANCE MANUAL LIGHTING PROCEDURE Note If pilot does not stay lit refer to Troubleshooting page 22 Also contact a qualified service technician or gas supplier for repairs Until repairs are made light pilot with match To light pilot with match see Manual Lighting Procedure 7 Keep control...

Page 19: ...ow in structions at bottom of this page Notice Do not mistake orange flames with yellow tipping Dirt or other fine particles enter the heater and burn causing brief patches of orange flame Approx 3 6 Above Top of Logs More Than 8 Above Top of Logs Approx 3 6 Above Top of Logs More Than 8 Above Top of Logs Figure 21 Correct Burner Flame Pattern Figure 22 Incorrect Burner Flame Pattern BURNER FLAME ...

Page 20: ...ir Inlet Holes BURNER INJECTOR HOLDER AND PILOT AIR INLET HOLE We recommend that you clean the unit ev ery 2 500 hours of operation or every three months We also recommend that you keep the burner tube and pilot assembly clean and free of dust and dirt To clean these parts we recommend using compressed air no greater than 30 PSl Your local computer store hardware store or home center may carry com...

Page 21: ...u may blow through a drinking straw if compressed air is not available CARE AND MAINTENANCE ODS PILOT CABINET Air Passageways Use a vacuum cleaner or pressurized air to clean Exterior Use a soft cloth dampened with a mild soap and water mixture Wipe the cabinet to remove dust LOGS If you remove logs for cleaning refer to Installing Logs page 16 to properly replace logs Replace log s if broken or c...

Page 22: ...et pressure exceeds 9 5 WC This is to prevent the operation of the unit on the wrong gas propane LP If your natural gas supply exceeds 9 5 WC the unit will not operate Either contact your gas supplier to check and adjust the inlet pressure or a qualified service technician can bypass the pressure switch Before attempting to bypass the pressure switch make sure the type of gas being used is correct...

Page 23: ...ontrol knob while pressing ignitor button 3 Continue holding down con trol knob Repeat igniting op eration until air is removed 4 Clean ODS pilot see Care and Maintenance page 20 or replace ODS pilot assembly 5 Check inlet gas pressure or replace inlet gas regulator 6 Turn control knob to PILOT position 7 Contact local propane LP gas company ODS pilotlightsbutflame goes out when control knob is re...

Page 24: ...ontact local gas supplier Gas odor during com bustion 1 Foreign matter between control valve and burner 2 Gas leak See Warning Statement at top of page 22 1 Take apart gas tubing and remove foreign matter 2 Locate and correct all leaks see Checking Gas Connec tions page 14 Slight smoke or odor during initial operation 1 Residues from manufactur ing process 1 Problem will stop after a few hours of ...

Page 25: ...and Maintenance page 20 Gas odor exists even when control knob is in OFF position 1 Gas leak See Warning Statement at top of page 22 2 Control valve is defective 1 Locate and correct all leaks see Checking Gas Connec tions page 14 2 Replace control valve Moisture condensation noticed on windows 1 Not enough combustion ventilation air 1 Refer to Air for Combus tion and Ventilation require ments pag...

Page 26: ...www usaprocom com 200124 01D 26 PARTS MODEL CRHQD250TA 7 8 6 1 2 3 4 16 12 13 11 15 14 9 10 5 ...

Page 27: ...n t supply original replacement part s call Customer Service toll free at 1 866 573 0674 for referral information When calling Customer Service have ready Model number of your heater The replacement part number PARTS MODEL CRHQD250TA This list contains replaceable parts for your heater When ordering replacement parts follow the instructions listed under Replacement Parts of this manual Item Part D...

Page 28: ...ng condition Warranty part s MUST be obtained through ProCom Heating Inc who will provide original factory replacement parts Failure to use original factory replacement parts voids this warranty IMPORTANT The heater MUST be installed by a qualified installer in accordance with all local codes and instructions furnished with the unit or the warranty is voided WHAT IS NOT COVERED This warranty does ...

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