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2-YEAR LIMITED WARRANTY

The manufacturer warrants this product to be free from defects in workmanship and material 

present at time of shipment from the factory for two (2) years from the date of purchase. This 

warranty applies only to the original purchaser. The manufacturer agrees to correct such 

defect at no charge or, at our option, replace the product with a comparable or superior model. 

To obtain warranty service, call our customer service department at 1-866-573-0674. You 

may be required to present a copy of your sales receipt as proof of purchase. All costs of 

removal and reinstallation are the expressed responsibility of the purchaser. Any damage to 

the product by accident, misuse, improper installation, or by affixing accessories not produced 

by the manufacturer, are the purchaser’s responsibility. The manufacturer assumes no 

responsibility whatsoever for installation during the warranty period.

There is no further expressed warranty. The manufacturer disclaims any and all implied 

warranties. The manufacturer shall not be liable for incidental, consequential, or special 

damages arising at or in connection with product use or performance except as may otherwise 

be accorded by law. This warranty gives you specific legal rights, and you also have other 

rights which vary from state to state. This warranty supersedes all prior warranties 

This product may be covered by one or more of the following patents: (United States) 7013886, 

7434447, 7607426, 7654820, (Europe) 07009672, 07024044, 08004868 or other U.S. and 

foreign patents pending.

Printed in China

Summary of Contents for CRHFD400RT-M-M

Page 1: ... 34 WARNING IF THE INFORMATION IN THIS MANUAL IS NOT FOLLOWED EXACTLY A FIRE OR EXPLOSION MAY RESULT CAUSING PROPERTY DAMAGE PERSONAL INJURY OR LOSS OF LIFE Do not store or use gasoline or other flammable vapors and liquids in vicinity of this or any other appliance WHAT TO DO IF YOU SMELL GAS Do not try to light any appliance Do not touch any electrical switch do not use any phone in your buildin...

Page 2: ... in x 31 5 in x 18 1 in Weight lbs Stove 69 5 Shipping 79 5 Safety Information 3 Product Features 6 Air For Combustion and Ventilation 8 Installation 11 Installing Logs 18 Operation 19 Care and Maintenance 25 Troubleshooting 27 Replacement Parts 31 WARNING Read the installation operation instructions before using this appliance IMPORTANT Read instructions and warnings carefully before starting ins...

Page 3: ...as can fade Gas may be present even though no odor exists Make certain you read and understand all warnings Keep this manual for reference It is your guide to operating this heater safely WARNING Any change to this fireplace or its controls can be dangerous WARNING Do not use a blower insert heat exchange insert or other accessory not approved for use with this heater Due to high temperatures the ...

Page 4: ...off If heated the vapors from these products may create a white powder residue within burner box or on adjacent walls or furniture 7 Always run heater with control knob at PILOT or ON locked positions Never set control knob between locked positions Poor combustion and higher levels of carbon monoxide may result 8 Do not use heater if any part has been under water Immediately call a qualified servi...

Page 5: ...ing and the heater burning manufacturing residues QUALIFIED INSTALLING AGENCY Only a qualified agency should perform installation and replacement of gas piping gas utilization equipment or accessories and repair and servicing of equipment The term qualified agency means any individual firm corporation or company that either in person or through a representative is engaged in and is responsible for...

Page 6: ...lers of unvented propane or natural gas fired supplemental room heaters shall provide to each purchaser a copy of 527 CMR 30 upon sale of the unit In the State of Massachusetts unvented propane or natural gas fired space heaters shall be prohibited in bedrooms and bathrooms In the State of Massachusetts the gas cock must be a T handle type The State of Massachusetts requires that a flexible applia...

Page 7: ...30 mL of water for every 1 000 BTUs 3 kw of gas input per hour An unvented room heater is recommended as a supplemental heater a room rather than a primary heat source an entire house In most supplemental heat applications the water vapor does not create a problem In most applications the water vapor enhances the low humidity atmosphere experienced during cold weather The following steps will help...

Page 8: ...part of the unconfined space This heater shall not be installed in a confined space or unusually tight construction unless provisions are provided for adequate combustion and ventilation air Adjoining rooms are connecting only if there are door less passageways or ventilation grills between them Unusually Tight Construction The air that leaks around doors and windows may provide enough fresh air f...

Page 9: ...ter logs ________ BTU hr Gas water heater 30 000 BTU hr Other gas appliances ___BTU hr Vent free heater 26 000 BTU hr Total ________________ BTU hr Total 56 000 BTU hr Do not include direct vent gas appliances Direct vent draws combustion air from the outdoors and vents to the outdoors 4 Compare the maximum BTU hr the space can support with the actual amount of BTU hr used _______ BTU hr maximum t...

Page 10: ...for Combustion and Ventilation for required size of ventilation grills or ducts IMPORTANT Do not provide openings for inlet or outlet air into attic if attic has a thermostat controlled power vent Heated air entering the attic will activate the power vent Rework worksheet adding the space of the adjoining unconfined space The combined spaces must have enough fresh air to supply all appliances in b...

Page 11: ...etc in the air exist may cause walls to discolor WARNING Maintain the minimum clearances If you can provide greater clearances from floor ceiling and adjoining side and back walls IMPORTANT Vent free heaters add moisture to the air Although this is beneficial installing heater in rooms without enough ventilation air may cause mildew to form from too much moisture See Air for Combustion and Ventila...

Page 12: ...ible gas hose check local code A CSA design certified equipment shutoff valve with 1 8 in NPT tap is an acceptable alternative to test gauge connection Purchase the optional CSA design certified equipment shutoff valve from your dealer WARNING Never connect heater to private non utility gas wells This gas is commonly known as wellhead gas The installer must supply an external regulator for liquid ...

Page 13: ...We recommend that you install a sediment trap in a supply line as shown in Fig 7 Locate sediment trap where it is within reach for cleaning and not likely to freeze Install in the piping system between fuel supply and heater A sediment trap traps moisture and contaminants This keeps them from going into heater controls If sediment trap is not installed or is installed incorrectly heater may not ru...

Page 14: ...rewdriver with a blade the width of a quarter and turn knob clockwise until the knob locks into the NG position see Fig 9 3 Rotate and close cover over fuel selection device and reinstall screw 4 Remove steel or metal hex plug with wrench provided from natural gas inlet of regulator and install into LP inlet of regulator use thread sealant to assure there are no leaks For changing from natural gas...

Page 15: ...15 Fig 8 Fig 10 Fig 9 NATURAL GAS PROPANE GAS PLUG NATURAL GAS PROPANE GAS PLUG NATURAL GAS PROPANE GAS ...

Page 16: ... may be a leak 5 Correct all leaks immediately 6 Reconnect heater and equipment shutoff valve to gas supply Check reconnected fittings for leaks Test Pressures Equal To or Less Than 1 2 PSIG 3 5 kPa 1 Close equipment shutoff valve see Fig 11 2 Pressure supply piping system by either using compressed air or opening gas supply tank valve 3 Check all joints from gas meter to equipment shutoff valve s...

Page 17: ... See Fig 14 Fig 13 Fig 14 Batteries are included Remove batteries when depleted Install replace the batteries according to the type and quantity stated in table below Do not mix old and new batteries New batteries should be the same brand for best results Be sure to observe proper polarity when installing or replacing the batteries Damage due to improper battery installation may void the warranty ...

Page 18: ...ure to position the parts in accordance with these diagrams or failure to use only parts specifically approved with this heater may result in property damage or personal injury CAUTION After installation and periodically thereafter check to ensure that no flame comes in contact with any log With the heater set to high check to see if flames contact any log If so reposition logs according to the lo...

Page 19: ...is heavier than air and will settle on the floor WHAT TO DO IF YOU SMELL GAS Do not try to light any appliance Do not touch any electrical switch do not use any phone in your building Immediately call your gas supplier from a neighbor s phone Follow the gas supplier s instructions If you cannot reach your gas supplier call the fire department C Use only your hand to push control Never use tools If...

Page 20: ...in slightly and turn counterclockwise to PILOT position and depress for five 5 seconds Note The first time the heater is operated after connecting the gas supply the control knob should be depressed for about thirty 30 seconds This will allow gas to bleed from the gas system 9 With the control knob pushed in push down and release the ignitor button This will light the pilot If needed keep pressing...

Page 21: ...mitter at the same time this will change from F to C Follow this same procedure to change from C back to F Fig 20 MANUAL FUNCTION To operate the system in the manual MODE do the following ON OPERATION Press the ON key and the appliance flame will come on During this time the LCD screen will show ON Fig 21 After 3 seconds the LCD screen will default to display room temperature and the word TEMP wil...

Page 22: ...ure for 3 seconds Then the LCD screen will default to display the room temperature Press the MODE key to disengage the thermo mode The word ROOM on the LCD screen will not show when the thermo is not in operation Note The highest SET temperature is 99 F 3 C and the lowest temperature is 45 F 6 C Fig 25 Fig 26 REMOTE CONTROL OPERATION NOTES The Thermo Feature on the transmitter operates the applian...

Page 23: ...mming the Remote and Receiver The remote and receiver must be learned to one another Place the slide switch on the receiver in the Remote position See Fig 28 Programming the Remote and Receiver Use a pen or small screwdriver to gently press and release the recessed Learn button on the face of the receiver audible beep occurs See Fig 29 Fig 29 ADJ LEARN ON REMOTE OFF Fig 30 Fig 31 Programming the R...

Page 24: ...lame Pattern with Control Knob Set to High Flame 5 Fig 35 Incorrect Pilot Flame Pattern with Control Knob Set to High Flame 5 BURNER FLAME PATTERN Fig 34 shows a correct burner flame pattern Fig 35 shows an incorrect burner flame pattern If burner flame is incorrect as shown in Fig 35 turn heater off see To Turn Off Gas to Appliance page 20 see Troubleshooting pages 27 through 29 BURNER PRIMARY AI...

Page 25: ...ner Repeat steps 3 and 4 Clean the pilot assembly also WARNING Failure to keep primary air openings of burners clean may result in sooting and property damage CAUTION You must keep control areas burner and circulating air passageways of heater clean Inspect these areas of heater before each use Have heater inspected yearly by a qualified service person Heater may need more frequent cleaning due to...

Page 26: ...hole You may blow through a drinking straw if compressed air is not available CABINET Air Passageways Use a vacuum cleaner or pressurized air and a small soft bristled brush to clean Exterior Use a soft cloth dampened with a mild soap and water mixture Wipe the cabinet to remove dust LOGS If you remove logs for cleaning refer to Installing Logs to properly replace logs Replace log s if broken or c...

Page 27: ...d wrong 2 Ignitor electrode is broken 3 Ignitor electrode is not connected to ignitor cable 4 Ignitor cable is pinched or wet 5 Damaged ignitor cable 6 Bad piezo ignitor 7 Low battery 1 Replace electrode 2 Replace electrode 3 Replace ignitor cable 4 Free ignitor cable if pinched by any metal or tubing Keep ignitor cable dry 5 Replace ignitor cable 6 Replace piezo ignitor 7 Replace battery When ign...

Page 28: ... orifice 3 Contact your gas supplier Delayed ignition of burner s 1 Manifold pressure is too low 2 Burner orifice is clogged 1 Contact your gas supplier 2 Clean burner see Care and Maintenance page 25 or contact customer service Burner backfiring during combustion 1 Burner orifice is clogged or damaged 2 Burner is damaged 3 Gas regulator is damaged 1 Clean burner orifice see Care and Maintenance p...

Page 29: ...or furniture 1 When heated the vapors from furniture polish wax carpet cleaners etc turn into white powder residue 1 Turn heater off when using furniture polish wax carpet cleaner or similar products Heater produces unwanted odors 1 Heater is burning vapors from paint hair spray glues etc See IMPORTANT statement page 27 2 Gas leak See Warning Statement at the top of page 27 3 Low fuel supply 1 Ven...

Page 30: ...g Customer Service have ready Your name Your address Model and serial number of your heater How heater was malfunctioning Type of gas used Propane LP or Natural gas NG Purchase date Usually we will ask you to return the defective part to the factory PARTS NOT UNDER WARRANTY Call Customer Service toll free at 1 866 573 0674 for referral information When calling Customer Service have ready Model num...

Page 31: ...L043 01 Log 3 1 10 HL044 01 Log 4 1 11 HL045 01 Log 5 1 12 HL045 02 Log 6 1 13 Fuel Selection Device Assembly YDF06 FBD32RT 1 14 Fuel Selection Device Knob MDL304B 1 15 Receiver Box UN3 1 16 Remote Control CON 1001TH 1 PART AVAILABLE NOT SHOWN Hardware Package FBD400R001 1 For replacement parts call our customer service department at 1 866 573 0674 8 00 a m 4 30 p m EST Monday Friday or e mail cus...

Page 32: ...32 ...

Page 33: ...accident misuse improper installation or by affixing accessories not produced by the manufacturer are the purchaser s responsibility The manufacturer assumes no responsibility whatsoever for installation during the warranty period There is no further expressed warranty The manufacturer disclaims any and all implied warranties The manufacturer shall not be liable for incidental consequential or spe...

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