Q&A:
Q: Why can’t I access the NAS setup page?
A: Please connect the NAS directly to your computer via the RJ45 port. Open your web
browser and key in the default IP address 192.168.1.1 Then type “admin” for both Account
Name and Password to enter the NAS setup page.
Q: Why can’t I perform the RAID function under the FAT32 format?
A: FAT32 format doesn’t support RAID functions, to perform RAID functions please use the
EXT2 or EXT3 formats.
Q: Some of the functions and menus are not available.
A: Many of the functions require a hard drive to be installed. Make sure you have at least
one HDD installed and formatted in EXT2 or EXT3.
Q: I lost my password, what do I do?
A: Press the reset button and hold it for 5 seconds to reset the device to its default settings.
The default login is “admin” for both Account Name and Password. Be aware that resetting the
device will erase all user and group accounts plus other settings.
Q: When I install two HDD without performing RAID setting, and creating a Share-
Folder, why can the NAS only create a Folder on the second disk
(/mnt/ide3/sharefolder) and not on the first disk (/mnt/ide1/sharefolder)?
A: The NAS GUI Software is design to manage RAID 1 or 0 functions, if the user wants to
use two separate HDD in the NAS, share management will recognize only the first
formatted disk.
For example, if the user formats IDE1 HDD first then the managing priority goes to IDE1. But
another HDD space can still be recognized in the LAN development. Users can browse it in
“My Network Place”
Q: Why can’t I create/share folders in SMB or FTP server with a non-English
language?
A: To avoid languages support issue, you are suggested to create/share folders with English
characters
only.
Q: Why can’t I upload files via a LAN connection? Why do I get disconnected?
A1: Please make sure the networking is connected properly and that you have the access
rights (read &
write) for the folders.
A2: Please make sure you have enough bandwidth for uploading large files. A complicate
network
environment such as too many workgroups or too many layers of network can result in
network
disconnection.
Q: How do I reset the NAS?
A: Press the reset button for 5 seconds and the NAS will reset to its factory default setting.
Summary of Contents for CAND Series
Page 2: ...Back of the CAND LED Indicators ...
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