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Loud noises coming from external hard drive
In most cases, loud noises coming from the drive suggest it may either be
defective or a part is loose. We apologize for any inconvenience this may
cause. Please contact customer service for assistance.
"HDD1" or "HDD2" LED lights become red
This indicates one of the drives may need replacing. If the drive is set up with
RAID1, the hard drive must be replaced by another hard drive of the same
capacity, brand, and model number. Open the enclosure, remove the failed
hard drive and replace with the new drive. After inserting the new drive and
closing the unit, turn it on and the new hard drive will automatically be rebuilt
using a copy of the data from the good hard drive. The unit does not need to
be connected to the computer in order to be rebuilt. Do not turn off the power
during the rebuilding process.
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