Check for parts online at
www.castlestoves.com
or call 800-345-6007 M-F 8-5 CST
Operator’s Manual
HPS10IC Pellet Stove
Check for parts online at
www.castlestoves.com
or call 800-345-6007 M-F 8-5 CST
34
TROUBLESHOOTING GUIDE
Unplug stove before performing any maintenance. NEVER
TEST OR CHECK ELECTRICAL COMPONENTS UNLESS
STOVE IS UNPLUGGED FROM POWER SUPPLY.
PROBLEM
CAUSE
SOLUTION
Fault light comes on
Fire goes out
Control reads out of fuel, check burn pot. Add fuel to the
hopper.
If the hopper is full, relight if it continues to give that
signal. Then enter the diagnostic area of the controller.
A circle next to “NTC1” should be highlighted. If not,
replace the 52C proof of fire switch.
PROBLEM
CAUSE
SOLUTION
Fault light is on
Overtemp
Enter the diagnostic area of the controller. There should
be a number reading in Celsius next to NTC2. The room
fan can be tested by highlighted the circle next to
“Blower”. Allow stove to cool and restart.
Check exhaust pipe for obstructions.
PROBLEM
CAUSE
SOLUTION
Fuel not feeding, no vacuum
signal on the control
Main door or ash pan not sealed.
No negative pressure in fire
chamber
Piping or stove may be plugged
with ash
The pressure sensor shuts off the feed auger when there
is no negative pressure in fire chamber.
Check door seals.
Check viewing glass seals.
Clean venting and stove through cover plate clean-out
hole.
Enter the diagnostic area on the controller and highlight
the circle next to feeding; this should cycle the auger
and feed pellets. Then highlight the circle next to “ex-
haust”. The exhaust motor should turn on and within 20
seconds, the vacuum signal should also become high-
lighted.
PROBLEM
CAUSE
SOLUTION
Fuel not feeding, vacuum and
hopper lid signal present on the
control.
Auger is obstructed
Auger not working
Remove auger from housing and clean obstruction first.
Enter the diagnostic area in the controller and highlight
the circle next to “feeding”. This should cycle the auger
and feed pellets. Replace auger if necessary
WARNING
NEVER SERVICE OR TOUCH THE FEED AUGER WITH THE
STOVE PLUGGED IN.
NEGATIVE PRESSURE IN A HOME IS A SERIOUS ISSUE.
IF THERE IS A PROBLEM, THE STOVE SHOULD BE
INSTALLED WITH A FRESH AIR KIT (NOT INCLUDED).
