Castelle FAXPRESS PREMIER, Administrator'S Manual

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Admin Guide > Castelle Internet Faxing
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Castelle Internet Faxing
The FaxPress Premier has a software module called Castelle Internet Faxing (CIF) to pro-
vide support for internet faxing using a direct internet connection. Internet faxing can send
faxes over the internet to a remote FaxPress or FaxPress Premier server, even if those
units are behind a firewall and you are using a VPN. The recipient FaxPress or FaxPress
Premier server then uses phone lines at its own location to send your fax at a lower cost.
If your company has multiple sites and has a FaxPress or FaxPress Premier server installed
at these sites, you can use CIF to send faxes from users located at one site to users at
another site straight through CIF without using a public telephone line system.
To use internet faxing, both the sending and receiving FaxPress servers must have TCP/
IP configured and enabled. Client workstations do not need to have TCP/IP enabled. If you
use an intranet, both the sender and recipient Local Area Networks must have a perma-
nent connection to the Internet.
The CIF function transfers fax job files in TIF format across the Internet. Both the sending
and the receiving sides must be using FaxPress for CIF to work. CIF can be enabled or dis-
abled from FaxPress Plus.
If CIF for incoming job is enabled: When FaxPress receives a CIF job, if the job’s fax num-
ber matches its own fax number (according to line settings) then the fax job will be stored
in the assign line to user incoming fax queue. By default, assign line to user is our Unad-
dressed user. Otherwise, fax job will be put in Outgoing fax queue and fax it out based on
the provided fax number in the incoming fax job. If the fax number in the incoming fax job
contains T-30 Sub-Addressing (e.g. 408-852-8103#1234##), incoming fax will be routed
to the specific user’s mailbox based on the matching mail box ID (e.g. 1234).
So that a fax server knows when to use internet faxing and when to just use its own phone
lines, you must create configuration tables that associate remote fax numbers with remote
FaxPress Premier servers. On the transmission side, FaxPress Premier uses the routing ta-
ble to identify the correct destination IP address of the receiving FaxPress Premier. It uses
the fax number provided by the fax job initiator to locate the matching IP address in the
routing table. The routing table is sorted based on fax number. You can configure a local
FaxPress Premier server to use a remote unit to:
„
Fax all faxes addressed to another country
„
Fax all faxes addressed to another area code within a country
„
Fax all faxes addressed to a specific fax number prefix within a country and an area
code
„
Fax all faxes addressed to a specific fax number
You can also configure CIF to resend the fax over a local phone line if the fax is not received
by the remote FaxPress server within a specified time period.
To configure your server to process incoming and outgoing faxes through the internet, fol-
low these steps:
1. In the Outgoing Faxes area, select Send faxes through the Internet Fax. To
make sure faxes will still be transmitted even if the remote FaxPress Premier is not
available, select Send fax through local phone lines. For Premier to send failed
internet faxes over the phone lines, check this option, then enter the amount of
time to wait for acknowledgment. Failed outgoing internet faxes are those faxes