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9. TROUBLESHOOTING
If
Try
Checking all connections to the camera. Making sure the
power adapter is plugged in.
Turn off the NVR and turn on again.
Change to use a different WiFi channel (see page14)
Use the antenna extension to minimum obstacles. You
can also buy the premium quality antenna extension cable
on Amazon.com (search SKU# EXTA10B)
Set up mask area to mask the area you don ’ t want to
trigger audio alarm. (see page 20)
Wipe off the spider’s web in front of the camera lens
Change the alarm interval to make it less frequently for
busy area (see page 20)
You can also turn off sound alarm (see page 20) or adjust
alarm volume (see page 19)
Forgot the password for remote APP
Simple restore the NVR, then reset the password without
knowing the original password (see page 21)
If you remember the password, edit the device password
in the app (see page 25)
If you don ’ t remember the password, you can Simple
Restore the NVR to reset the password (see page 21)
App shows "Offline"
Check the WiFi connection between NVR and your router.
Re-connect the NVR to your router if necessary. (see page
14)
Check if the SD card indicator is on. If it is off, means the
NVR did not recognize the memory card.
If it’ s the first time you use a new memory card on this
device, format the SD card after installing it in the NVR.
If you take out the memory card and re-install it in the
NVR, please reboot the NVR (monitor) so that it can read
the memory card normally.
Night vision does not work.
Check to see whether there is object in front of the camera
lens which might cause reflection. Clear the area in front of
the camra.
This is because the IR cut didn’t switch properly. A sudden
power out during night might cause this issue. You can try to:
Covers up the light sensor on camera (right next to the
PIR sensor) then release it to make the IR cut switch to
day/night mode.
Or wait for 24hours till the next time the IR cut switch itself.
Still have question?
Feel free to contact us at [email protected]. We'll
be glad to help!
Picture is black and white (outdoor) or
pink (indoor) in day time.
App shows "wrong password"
There is no picture from the camera.
Or picture keeps dropping.
(Out of range)
There are false triggers from camera.
The audio alarm is annoying.
NVR not recording
