WARRANTY PROCEDURE
Provide proof of purchase.
A receipt or other dated proof of purchase must be included with
merchandise being returned for a warranty claim to be processed.
Call or write for authorization.
Before returning any product for a warranty claim, a Return
Authorization (RA) number must be obtained. No merchandise will be accepted without an RA, and
failure to obtain an RA will prevent or delay processing of the warranty claim. To obtain an RA call
631-963-5000, or write to Carson Warranty Service, 2070 5th Avenue, Ronkonkoma, NY 11779
with a description of the problem. Include your name, address and telephone number.
Package the return carefully.
Shippers will not reimburse for damages due to insufficient
packaging, even if the merchandise is insured. Print the RA number prominently on the top of the
package.
Prepay shipping
. Insure the package. Send it to Carson Warranty Service, 2070 5th Avenue,
Ronkonkoma,NY 11779, together with a check in the amount of $12.00 to cover the cost of handling.
Merchandise must be shipped prepaid. Carson will not accept merchandise C.O.D.
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