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Platform User Guide Word Version
Platform User Guide Word Version
Notes & Trouble Shooting:
1.
Please confirm that the SIM card PIN code has been disabled, it means if mobile phone use
this SIM card, it is not necessary to input any password. Otherwise the tracker can not find
GSM network, the Green LED will keep ON .
2.
This tracker use 2G GSM network, and it upload tracking only through 2G GPRS, it can not
work in CDMA network or 3G(WCDMA or CDMA2000) network, if the 3G/4G SIM card can
use 2G GSM network, then these kind 3G/4G SIM card can be used in this tracker.
3.
The antenna of GSM and GPS is built in, please note that the install location of the tracker
need receive the GPS signal, normally the back of the seat or in the door post or in the roof
post or under the back window or under the panel etc. please leave away the tracker from big
metal, make the top of the GPS antenna face to heaven, and keep away from the magnetic
components.
4.
The tracker built in rechargeable backup Li battery, recharge one time can use about 5-10
hours, normally the tracker connect to the car battery all the time, this can keep the tracker
has power supply continuously, and the charging circuit will stop after the battery is full.
5.
The GPS need 10-200 seconds to locate the position, when the GSM signal is weak or the
network is very busy, the SMS maybe delay to send by the GSM network, this is normal.
6.
The tracking data on our server will keep 6-12 months, the old data will be deleted.
7.
The tracker auto power off: please confirm the tracker power supply is well connected to car
battery and the power fuse is well.
8.
After power on the tracker, the tracker GREEN LED keep on, and it has not any repose, and
no ring, please confirm the SIM card has been installed properly, the SIM card PIN code is
disable, and the SIM card has enough charge, and the mobile phone can work well in that
place. If the tracker work well the Green LED will flash once or third times every 4 seconds
(First power on, recharging the battery will delay the first locating 5-30 minutes).
9.
If the tracker can not upload location to website, please confirm the SIM card has GPRS
function, and confirm the APN or GPRS username & password is right (Send SMS
“CHECK*123456” to check auto configure, and call the mobile phone hot line to confirm the
right APN & GPRS). if the tracker do not move, the tracker will not upload tracking, try to
