CareCo ZOOM, Owner'S Manual, Page: 25 / 27

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7 . T R O U B L E S H O O T I N G
LED lights will appear if there is a problem with your Eclipse scooter. The list below should assist in identifying any
possible malfunction.
LED Lights Explanation Possible Cause Possible Resolution
1 & 1 * * Over / under
temperature cutback
1. Tempe80º or -10º
2. Excessive load on vehicle.
3. Operation in extreme
environments.
4. Electromagnetic brake not
releasing. Turn scooter off and allow to cool
down
to normal operating
temperature.
1 & 2
* **
Wig-Wag Lever /
Mechanism faulty 1. Throttle input wire open or
shorted.
2. Throttle pot defective.
3. Not in centre at start-up. Ensure the throttle lever is in the centre
position before turning the scooter on.
1 & 3 * *** Speed Selection Dial
faulty 1. Speed limit pot wire(s) broken or
shorted.
2. Broken speed limit pot. Try Speed Limit Dial in a different
position - either half speed or similar.
1 & 4 * **** Battery voltage too low 1. Battery voltage under 17 volts.
2. Bad connection at battery or
controller. RE-CHARGE
1 & 5 * ***** Battery voltage too high 1. Battery voltage over 31 volts.
2. Vehicle operating with charger
attached.
3. Intermittent battery connection.
Check that the charger is unplugged.
2 & 1 ** * Main contactor driver
off fault Controller faulty Contact CareCo (cs@careco.co.uk)
Tel: 0845 611 8022
2 & 2 ** ** Motor blocked / stalled Motor defective Contact CareCo
2 & 3 ** *** Main contactor fault Controller faulty Contact CareCo
2 & 4 * **** Main contact driver on
fault Controller faulty Contact CareCo
3 & 1 *** * HPD fault present >10
sec 1. Misadjusted throttle.
2. Broken throttle pot or throttle
mechanism. Check condition of throttle lever and
ensure that it is in the centre before
turning on.
3 & 2 *** ** Brake on fault 1. Electromagnetic brake driver
shorted.
2. Electromagnetic brake coil open. Check the brake / freewheel lever is in
the 'Drive' position before turning on.
3 & 3 *** *** Precharger fault Controller faulty Contact CareCo
3 & 4 *** **** Brake off fault 1. Electromagnetic brake driver
open.
2. Electromagnetic brake coil
shorted. Check the brake / freewheel lever is in
the 'Drive' position before turning on.
3 & 5
*** *****
HPD (High Pedal
Disable)
1. Improper sequence of throttle and
KSI, push, or inhibit inputs.
2. Misadjusted throttle pot. Check condition of throttle lever and
ensure that it is in the centre before
turning on.
4 & 1 **** * Current sense out of
range 1. Motor / wiring fault.
2. Controller faulty Contact CareCo
4 & 2
**** **
Motor voltage out of
range 1. Motor voltage does not
correspond to throttle request.
2. Short in motor or in motor wiring.
3. Controller failure. Contact CareCo
4 & 3 **** *** EEPROM fault EEPROM fault or failure Contact CareCo
4 & 4 **** **** Incorrect motor wiring Motor defective Contact CareCo
4 & 5 **** ***** Battery disconnected 1. Battery not connected.
2. Poor connection to battery
terminals. Ensure battery box is placed securely in
the scooter and that all packaging has
been removed.