Cardiac Designs ECG Check, User Manual

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10
Troubleshooting
Troubleshooting
Troubleshooting Troubleshooting
Problem Possible Cause(s) Solution
Device does not send ECG
to application The battery is very low or
depleted Replace battery
The Bluetooth radio is not
enabled on the host device Turn on the Bluetooth
radio in the iPhone
The user has not touched
both electrodes. Ensure both electrode
pads are in contact with
the user’s skin
ECG Data is not being
analyzed There is no connection to
the internet Turn on your cellular data
or connect to a wifi access
point
ECG analysis comes back
with a bad recording Too much noise or
movement in the
recording Do not move & remain
still while the device is
recording
Not enough ECG data was
collected Keep the device in contact
with the skin for 30
seconds
iPhone is running slowly Too many applications
open Manually close the iOS
applications or restart
your phone.
ECG Check application
does not launch Too many applications
open Manually close the iOS
applications not in use or
restart your phone.